Resume

Sign in

Manager Customer Service

Location:
Manila, National Capital Region, Philippines
Posted:
October 19, 2016

Contact this candidate

Resume:

*/ *

Arce Anacio

Email:acw45c@r.postjobfree.com Skype ID: ladymedalla03

Mobile : +639*********

Curriculum Vitae

PROFESSIONAL OBJECTIVE AND PROFILE

Highly standard, young, talented with strong extrovert and determined character focus on the operation. Energetic, innovative team player with a good record of service in the Hospitality and a hard worker who is having leadership skills, taking responsibilities, handling the guest to the standard of operation through understanding and have a proven ability to increase the revenue and maintain the required standards at all time and can work under pressure even long hours and having excellent team work spirit. I am a very enthusiastic and social person. I get along well with different kind of people and people of different ages. I am willing to speak and learn languages and ready to serve customers. My work ethic is very high and as an employee I am conscientious and precise.

I am seeking a position where I can better assist a guest with a knowledgeable helping hand accompanied by a warm friendly smile, resulting in a great experience of which will be recommended to others. And a company that offers a variety of opportunities for career development. And a challenging environment where I can contribute my full support, skills and knowledge for the growth of the company while I grow myself and enjoy the job that I am doing.

2/ 2

STRENGTHS

Capable to work in a large Food and Beverage operations, skills with an Indispensable quality of easeful learning and continuous target growth, I always look forward to learning new skills and acquiring knowledge for self- growth.

KEY SKILLS

• Positive approach toward any task assigned

• Excellent communication and interpersonal skills

• Ability to take over responsibility and master new skills

• Ability to work at minimum supervision

• Ability to maintain accuracy at work at all

• Great determination well organized and hard working

• Managing and motivating co employee

• Excellent customer service skills.

• Awareness of health and safety and personal hygiene the workplace.

• Ability to work calmly and effective under pressure.

• Good competency.

• Excellent communication and interpersonal skills.

• Ability to work proactively within a team and on own initiative.

• Ability to handle difficult customers in a calm and tactful manner.

• Knowledgeable in Microsoft office

PROFESSIONAL EXPERIENCED:

13 NOVEMBER 2015-12 MAY 2016

OUTRIGGER KONOTTA RESORT

PRE-OPENING TEAM

RESTAURANT CUM BEVERAGE MANAGER

3/ 3

12 MAY 2015- 12 MAY 2016

PRE-OPENING TEAM

OUTRIGGER KONOTTA MALDIVES

BEVERAGE MANAGER

23 SEPTEMBER 2013-23 SEPTEMBER 2014

PRE-OPENING TEAM

ATMOSPHERE KANIFUSHI RESORT

BAR SUPERVISOR

23 SEPTEMBER 2011-30 APRIL 2013

CONSTANCE MOOFUSHI RESORT

BAR SUPERVISOR

08 JANUARY 2011 – 23 SEPTEMBER 2011

CONSTANCE MOOFUSHI RESORT

BARTENDER

22 OCTOBER 2009 - 23 NOVEMBER 2010

LILY BEACH RESORT AND SPA

BARTENDER

15 OCTOBER 2007 - OCTOBER 15 2009

ISLAND HIDEAWAY AT DHONAKULHI SPA AND MARINA

BARMAID

4/ 4

ACHIEVEMENTS/TRAINING ATTENDEND:

12 Years working experienced in Hospitality Industry

Open Water Diving Course 2009 held at Island Hideaway Resort

Team Star for the month of June 2011 in Constance Moofushi Resort

Promoted as Bar Supervisor September 2011 in Constance Moofushi Resort

First Aid Training February 2012 held at Constance Moofushi Resort

FSA Health and Safety Course 2012 held at Constance Moofushi Resort

Fling Training 2012 held at Constance Moofushi Resort

Jose Cuervo Tequila Training 2012 held at Constance Moofushi Resort

WSET Highlights on the Wine World 2012 held at Constance Moofushi Resort

Simdi Bartenders Seminar and Competition 2012 held at Kurumba Resort

Constance Bright Training Program 2012 held at Constance Moofushi Resort

Trip Advisor Award 2012 for hard work, dedication and perseverance in Constance Moofushi Resort

WOW Award for delivering high standard of service 2013 in Constance Moofushi Resort

Advance Open Water Diver Course 2013 at Constance Moofushi Resort

FSA Supervising Food and Safety Course 2013 held at Constance Moofushi Resort

Journey Training March 2014 at Atmosphere Kanifushi REsort

International Bartenders Course May 2015 held at Bandos Resort

Promoted as Restaurant Manager September 2015 in Outrigger Resort 5/ 5

EDUCATION:

March 1998 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES BACHELOR IN TOURISM

Successfully completed and graduated the four-year degree course. INTERESTS: Sports (volleyball, billiards, table tennis, badminton) and listening to music, Loves meeting people, traveling and learning different language and cultures. CHARACTER REFERENCES

1. Mr. Jean Francois Debon

Email: acw45c@r.postjobfree.com

2. Mr. Pascal Billon

Email: acw45c@r.postjobfree.com

3. Chef Jed Archdeacon

Email: acw45c@r.postjobfree.com

6/ 6



Contact this candidate