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Customer Service Representative

New Hyde Park, New York, United States
October 19, 2016

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Marion M. Hotte

*** *. **** ******

New Hyde Park, NY 11040

Home#: 516-***-****

Cell#: 516-***-****


Responsibility in Customer Service/Data Entry Efficient/AES/ABI/AR & AP/ Switchboard. MSOffice/Outlook/AS400/GTS/VFS/Cargo Wise - Computer Literate Strong quantitative analytical skills; comfort with large amounts of data essential / Strong verbal and written communication and interpersonal skills/ Ability to work independently with a high level of initiative, integrity and sense of urgency /Resourceful, flexible and cooperative attitude; service-oriented with strong competency to work with internal customer

ATA Freight Lines – Garden City, NY August 2015 to March 2016

Import Customer Service, bookings. Expediting freight release, organizing and sent documentation to LCHB, Delivery Orders to truckers to pick up containers, bring them into warehouse, and return to the piers in timely manner.

Ari Shipping – Inwood, NY October 2013 to August 2014

Export Customer Service, obtaining orders, bookings. Collecting all necessary documentation for exporting cargo. AES fillings. Expediting freight and work orders to truckers to pick up empty containers, bring them into warehouse, supervising loading and return to the piers in timely manner. Coordinating payments, shipments, documents with all overseas agents and offices.

Ocean World Lines – Lake Success, NY Feb 2008 to May 2012

Import Customer Service/Break-bulk/Processing Arrival Notices/ Obtaining Carrier and US Customs release information/Coordination & release of import shipments w/customer, carriers, truckers and US Customs. Data entry and accurate input of import file: Collection of payments and timely release of documents and shipments. Coordinating payment to carriers and other vendors. Tracking and Tracing of shipments. Ocean & Air Imports.

SJ Stiles Assoc. – Valley Stream, NY July 2007 to Feb 2008

Entering entries into AS400 system for RFL/US Customs. Special account and Customer service representative for certain clients. Obtaining US Customs releases (7501 & 3461, FDA) Tracking Routing of intermodal moves. Following up, tracking & tracing to insure shipments are completed.

Capital Corporation - Jamaica, NY January 1990 to May 2007

International Freight Forwarder/NVOCC/IATA/Custom House Broker/ Team Leader/ Footwear and Furniture Etc. From South America.

Coordinating, prioritizing and implementing multiple projects efficiently while consistently meeting deadlines. International routing of ocean shipments. Tracking Routing of intermodal movements from the port of discharge to the final destinations. Acting as liaison between the New York office, Miami headquarters and other affiliates. Handling freight releases upon receipt to ensure timely delivery of freight. Setting up files, entering and processing entries for U.S. Customs. Break-bulk, Warehousing and distribution of freight, as well as documentation.

Valley Forge Flag Company - Great Neck, NY 1987 - 1990

Customer Service Representative. Handling Multi-line phones, Taking orders, data order entry.

Validating W9 eligibilities, tax breaks for VFWs, KOC, State and county facilities worldwide.

Southside Hospital - Bayshore, NY 1984 - 1987

Doctors' Answering service. Handled busy switchboard, taking messages from doctors, hospitals, patients, RX questions from pharmacies, lab results and relaying to doctors, determining emergencies, prioritizing messages.

Thank you for your time and consideration.

Education: Graduated Sewanhaka HS 1975

Cosmetology license#: 29HO0089101

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