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Customer Service Management

Maryland, United States
55,000 Yearly
October 19, 2016

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Shawn Beverly

**** ******* **** ****,

Gaithersburg, Md. 20879

Mobile: 240-***-****



Seeking a position which will utilize my excellent Management, painting, and customer service skills, managing and operating the functions of multi-dwelling residential facilities and commercial properties.


Proven ability to direct divisions, departments, teams, and projects.

Committed team player, with proven ability to meet and exceed set goals and deadlines.

Detail-oriented, with exemplary organization and project management skills.

Friendly with an upbeat attitude. A proven leader


Bioqual Inc. Dates Employed: 2014 - Present

Rockville, MD Hours per Week: 40+


Plans use of subordinate workers' equipment, facilities, and materials on a week-to-week or month-to-month basis; establishes deadlines, priorities, and work sequences, and plans work assignments based on general work schedules, methods, and policies set by higher level supervisor(s).

Painting of exterior and interior surfaces using latex and epoxy paints.

Coordinates work with supporting or related work functions controlled by other supervisors;

Determine the number and types of workers needed to accomplish specific projects.

Determine how many assignments can be done concurrently, which ones can be delayed and the number and types of employees needed, considering skills, personnel, materials, and equipment available and required; redirects individual workers and resources to accomplish unanticipated work.

Inform higher level supervisors of the need to revise work .schedules and re-estimates labor and other resources.

Participate with superiors in the initial planning of current and future work schedules, budget requests, staffing needs, estimates, and recommendations as to scheduling projected work.

Use various colors and types of paints including primers, gloss enamels and special epoxy base paints.

Utilize premixed paints or in the case of epoxy base paint, formulates the correct amount of catalyst to be added to insure proper adhesion and hardening dependent on temperature and humidity conditions.

Mix and thin paints to proper consistency, fills spray tank, adjusts spray gun to obtain desired spray pattern and applies finish coats of paint to prescribed thickness.

Apply color-coding bands after masking surfaces not to be painted using gloss enamel paints.

CLP Resources Inc. Dates Employed: 2010 - 2014

Springfield, VA Hours per Week: 40+


Painting of interior and exterior, prep, sanding, or interior walls, ceiling, doors and trim.

Obtained supplies from warehouse, loaded and unloaded equipment, and covered items with drop cloths and tape.

Rigged ladders, scaffolding, or other like equipment.

Performed necessary preparatory work prior to painting (i.e., scraping, filing holes, sanding, etc.)

Matched colors and mixed pigments according to specific instructions from higher graded painter or in accordance with manufacturer’s directions.

Applied paint of various types (i.e., enamels, varnish, stains, etc.) by the use of brush, roller, spray gun, or other painting equipment

John Hopkins APL Dates Employed: 2008 – 2010

Laurel, MD Hours per Week: 40+


Painting of interior and exterior, prep, sanding, or interior walls, ceiling, doors and trim.

Provided knowledge of acceptable surface preparation and sometimes unique painting methods and techniques to prepare and build-up surfaces.

Demonstrated the knowledgeable of pre coating materials, pot life, shelf life; various types of spray equipment and its proper operation and maintenance; application of a variety of paints and coatings; and type of paints and mixing agents conducive to blending, thinning, flattening, or mixing

Walter Reed Building Dates Employed: 2007 – 2008

Washington, D.C. Hours per Week: 40+


Preparation and application of paint to achieve decorative finish on walls and related equipment.

Determined color and consistency of paint required and mixes and lend pigments, thinners, and oil to produce paint that will flow evenly and consistently when sprayed.

Checked masking and preparation of surface to be sprayed and applied paint, using spray equipment or brush, selecting size and type of gun nozzle to achieve even distribution of paint.

Ability to read and apply directions that relate to mixture, use, and application of various kinds of coating materials, solvents, and pre-coating agents.

Possess all skills in the use of tools and equipment necessary to perform job

Some jobs required to prepare and coat surfaces from ladders, scaffolds, and platforms where, the surfaces to be coated are in cramped and hard-to-reach places.

Requires standing, stooping, kneeling, climbing, and working in tiring and uncomfortable positions. Frequently lifts, carries, and sets up materials and equipment that weigh up to 10 pounds.

Occasionally may handle materials and equipment that weigh up to 35 pounds without assistance, and over 35 pounds with assistance from another worker or weight handling equipment.

Affordable Painting Contractors Inc. Dates Employed: 2003 – 2006

Rockville, Md. Hours per Week: 40+

Painting Contractor

Involved with Painting, sanding, glazing, scraping, fillers, and caulking.

Able to use brush, roller, and trimmer.

Specialize in using a variety of paints such as; oil base, latex, etc.

Also specialize in paint removal utilizing a variety of equipment such as heat gun and power washers.

Shire Labs, Inc. Dates Employed: 2002 – 2003

Gaithersburg, Md. Hours per Week: 40+

Facilities Worker

Supplied Laboratory Technicians with oxygen tanks.

Performed property accountability duties or the more routine phases of property management including inventory or nonexpendable property, reporting excess property, etc.

Process supply transactions such as receipt, shipments, and adjustment documents.

Prepared items descriptions for new items entering supply channels and performed work involved in the publication of stock lists.

Performed inventory management related duties including elements of item management, material coordination, and inventory control.

I prepared and maintained the main supply list.

Redmond Realty Dates Employed: 1992 - 2002

Bethesda, Md. Hours per Week: 40+

Maintenance Supervisor

Supervised the upkeep of three buildings and maintained a variety of operations such as, painting, landscaping, dry walling, hanging and finishing, minor electrical and plumbing work.

Managed daily operations and rental procedures for large residential communities.

Developed market research and strategies to generate clientele. Created ideals, activities and advertisements. Presented new concepts implementing ingenuities projects for corporate programs.

Monitored sale/marketing itinerary to evaluate effectiveness, established effective guidelines for office operations.

Coordinated outreach programs, Implemented lease, recreational and retention programs.

Maintained strong sales performance while producing high closing ratios and demonstrating excellent organizational, verbal and written communication skills.


Interior Painter Dates Employed: 1990 – 1992

Andrews Air Force Base/Stay Inc. Camp Springs, Md.

Furniture Salesman Dates Employed: 1989 – 1990

Montgomery Wards Marlow Heights, Md.

Interior Painter Dates Employed: 1987 – 1989

Wire Properties, Inc. Washington, D.C.


Painting Drywall Finishing

Wall Covering Paint Removal Carpentry

Landscaping Staining Refinishing


Suitland Senior High School

General Studies


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