Katrina E. Johnson

Taylor, Michigan

313-***-**** acw3zv@r.postjobfree.com https://www.linkedin.com/in/katrinaejohnson

OFFICE COORDINATOR ACCOUNT EXECUTIVE

PERFORMANCE PROFILE

Northwood University alumni with 9+ years of experience in office management, customer service, scheduling and vendor/supplier relations. Seeking an opportunity to utilize excellent interpersonal and communications skills to solve problems and encourage new/repeat business.

Enthusiastic, ready to make a positive impact!

SKILLS & COMPETENCIES

Critical Thinking/Problem Solving Customer Service Oral/Written Communication Leadership Teamwork Collaboration Organization Analysis Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Technology Solutions

Dispatcher & Customer Service February 2012 – Present

●Provide top-notch customer service as the “face of the company,” solving customer problems using strong interpersonal and communication skills that results problem resolution.

●Interact with multiple office systems to coordinate work flow and engineering assignments.

●Schedule 9 engineers for onsite client support using TigerPaw without error and in a timely manner.

●Coordinate day-to-day office operations including shipping, inventory control, scheduling, and returns using effective leadership and team building skills.

●Create weekly engineer productivity reports as a means for tracking resource efforts and management changes.

●Analyzed industry pay scales using research skills, providing upper management information for fact-based HR decision making.

●Evaluated performance of team against industry standards; prepared a report to management for use in decision making.

Crain Communications

Customer Service and Data Entry January 2011 – February 2012

●Interacted with customers regarding subscriptions, payments and invoices, providing high-quality service that drove repeat business.

●Troubleshot web-based customer issues including password resets, email access using strong technical skills.

●Entered new customer accounts, orders, and payments without error and according to company guidelines.

Allied Waste

Customer Service / Supervisor October 2006 – April 2009

EDUCATION

Northwood University – Troy, MI

Bachelor of Business Administration Major: Management 2012

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