Sales Customer Service
Resume:
MELISSA DIAZ- FERRERAS
Contact Details:+63-998*******
Work Experience: U-Bix Corporation
History of Employment:
May 2011 to March 31, 2016- - Senior Manager
U-Bix Corporation
General Responsibilities:
Responsible for the achievement of the nationwide rental sales revenue budget from existing and new customers.
Specific Duties and Functions:
Sales
Ensures achievement of Nationwide Rental Sales Budget by installing multi- function photocopying machines to existing and new customers
Manages five (5) teams responsible for the achievement of the budgeted revenue and units
Ensures achievement of the department and team quota by assisting team managers and members in closing negotiations especially in large and institutional organizations
Helps in penetrating and developing new customers by distributing database of listed top companies in the country
Attends to marketing activities like exhibits, seminars and sponsorships organized by the Principals
Creates marketing collaterals such as business presentations, proposals, sales kits and samples print-outs needed by salespeople in dealing with customers
Tags-along with teams during business presentation, bidding conferences in government agencies and final stages of sales negotiations
Assists Sales Administration in creating sales promotional programs for color multifunction photocopying machines, software and depreciation costs of machines
Reviews and recommend approval of pricing and profitability of customers with ongoing negotiations or due for additional or back-up installations
Assists the branches in the finalization of pricing and proposals and endorse to management for approval
Account Maintenance of Existing Accounts
Ensures execution of customer service and after-sales service committed to customers through the same 5 teams responsible for the new sales
Maintains sound customer relations by ensuring that courses of actions to clients’ requests and demands are being implemented by teams such as request service, replacement of photocopying machines, request for meeting and the likes
Conducts regular tag-along with team members to help resolve clients’ concerns and to monitor product/machine performance and customer satisfaction
Reviews profitability of existing customers and checks gross profit margin and ensure implementation if there is a need for profit improvement
Assists in the analysis of pricing for existing customers due for upgrade or improvement of products and services and endorse approval to the higher management
Assists the branches in attending to the concerns of customers regarding after- sales service and contract renewals
Administrative
Reports to the Board of Directors during the monthly Board Meeting regarding sales performance when necessary
Reports to the Management Committee Meeting every Thursday of the week and present sales performance, sales activities and strategies
Conducts weekly meeting with team members to discuss issues arising from their visits and calls to customer then coordinate with other departments whenever necessary to resolve pending matters
Reviews sales performance of team and individual members necessary for the retention of employment to the company
Facilitate annual evaluation of team members due for performance appraisal
Reviews and approve documents pertaining to rental sales transactions
Conducst sales training to team members especially those new in the Department
Monitors implementation of the company and department’s policies and procedures in accordance with the ISO standards
April 2007-April 2011 -Area Manager
U-Bix Corporation
Manages Ortigas & Quezon City Team and responsible in the achievement of the team quota by ensuring that team members are meeting their individual sales quota
Reviews and recommend approval of pricing and profitability of customers with ongoing negotiations or due for additional or back-up installations
Conducts regular tag-along with team members to help resolve clients’ concerns and to monitor product/machine performance and customer satisfaction
Creates and Conducts business presentations to potential customers along with team members
Tags-along with team members during negotiations
Assists Credit and Collection Department in accounts that have collection problems
Conducts regular meeting with Technical Department to ensure that technical problems of customers are being addressed
March 2006-March 2007 -Assistant Manager
U-Bix Corporation
Assists the Manager in managing a team and responsible in the achievement of the team quota by ensuring that team members are meeting their individual sales quota
Generates additional revenue from new and additional machine sales to satisfy personal sales quota
Provides assistance to other team members in their concerns and negotiations to customers
Creates and conducts business presentations to potential customers
Conducts monthly visit to existing accounts to monitor product performance and customer satisfaction
Assesses and monitors profitability of existing customers within the acceptable gross profit margin. Implements courses of actions and recommendations during contract renewal
May 2004-February 2006 -Team Leader
U-Bix Corporation
Generates additional revenue from new and additional machine sales to satisfy personal sales quota
Provides assistance to other team members on their concerns and negotiations to customers
Maintains and defend existing customers from competitors and ensure contract renewal
Conducts monthly visit to existing accounts to monitor product performance and customer satisfaction
Assesses and monitors profitability of existing customers within the acceptable gross profit margin. Implements courses of actions and recommendations during contract renewal
December 2002-April 2004 -Senior Customer Service Officer U-Bix Corporation
Generates additional revenue from new and additional machine sales to satisfy personal sales quota
Maintains and defend existing customers from competitors and ensure contract renewal
Conducts monthly visit to existing accounts to monitor product performance and customer satisfaction
Assesses and monitors profitability of existing customers within the acceptable gross profit margin. Implements courses of actions and recommendations during contract renewal
April 2002-November 2002- Area Assistant
U-Bix Corporation
Administrative support to Rental Sales Department
Records and distributes the incoming/outgoing documents of managers and the department
Files and ensures proper transmittal of documents to other departments
Prepares team incentives
Encodes and updates team sales reports
Collects, monitors, files team itineraries, Daily Account Visit Summary reports and projection reports
Assists and handles urgent calls or spillover calls and other requests from accounts as measured by feedback mechanism from customer calls.
Relays all complaints, requests and concerns of clients to the assigned Customer Service Officers or concerned departments and ensures that those are handled, if not at point of interface, at least within 24 hours EDUCATION
GRADUATE SCHOOL – Far Eastern University
Year 2012 Masters of Business Administration (2 Semesters) Makati City
TERTIARY Bicol University
1997-2001 Bachelor in Communication Arts Major in Journalism Legazpi City
SECONDARY St. Anthony Academy
1993-1997 Sorsogon City
PRIMARY Bonifacio Elementary School
1987-193 Sorsogon City
LANGUAGES Filipino and English
ACCREDITATION and LICENSE
PROFESSIONAL AND SUB-PROFESSIONAL CAREER SERVICE EXAMINATION EQUIPMENT OPERATED
LAPTOPS AND COMPUTERS
MULTIFUNCTION PRINTERS AND COPIERS
TRAININGS ATTENDED:
MARKETING SUMMIT
Singapore
July 21-22, 2014
YSOFT SAFEQ SALES PROFESSIONAL TRAINING
Singapore
November 13-15, 2013
SALES TRAINING – Launching of New Machine Series
Singapore
August 28-30, 2012
REFEREES: Available upon request
I hereby certify to the best of my knowledge and ability that the above information are true and correct.
original signed
MELISSA D. FERRERAS
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