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Sales Customer Service

Location:
Philippines
Posted:
October 18, 2016

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MELISSA DIAZ- FERRERAS

Birthdate: August **, ****

Contact Details:+63 998*******

Work Experience: U-Bix Corporation

**** ****** **., ****** ****,

**** ***********

History of Employment:

May 2011 to March 31, 2016- - Senior Manager

U-Bix Corporation

General Responsibilities:

Responsible for the achievement of the nationwide rental sales revenue budget from existing and new customers.

Specific Duties and Functions:

Sales

Ensures achievement of Nationwide Rental Sales Budget by installing multi- function photocopying machines to existing and new customers

Manages five (5) teams responsible for the achievement of the budgeted revenue and units

Ensures achievement of the department and team quota by assisting team managers and members in closing negotiations especially in large and institutional organizations

Helps in penetrating and developing new customers by distributing database of listed top companies in the country

Attends to marketing activities like exhibits, seminars and sponsorships organized by the Principals

Creates marketing collaterals such as business presentations, proposals, sales kits and samples print-outs needed by salespeople in dealing with customers

Tags-along with teams during business presentation, bidding conferences in government agencies and final stages of sales negotiations

Assists Sales Administration in creating sales promotional programs for color multifunction photocopying machines, software and depreciation costs of machines

Reviews and recommend approval of pricing and profitability of customers with ongoing negotiations or due for additional or back-up installations

Assists the branches in the finalization of pricing and proposals and endorse to management for approval

Account Maintenance of Existing Accounts

Ensures execution of customer service and after-sales service committed to customers through the same 5 teams responsible for the new sales

Maintains sound customer relations by ensuring that courses of actions to clients’ requests and demands are being implemented by teams such as request service, replacement of photocopying machines, request for meeting and the likes

Conducts regular tag-along with team members to help resolve clients’ concerns and to monitor product/machine performance and customer satisfaction

Reviews profitability of existing customers and checks gross profit margin and ensure implementation if there is a need for profit improvement

Assists in the analysis of pricing for existing customers due for upgrade or improvement of products and services and endorse approval to the higher management

Assists the branches in attending to the concerns of customers regarding after- sales service and contract renewals

Administrative

Reports to the Board of Directors during the monthly Board Meeting regarding sales performance when necessary

Reports to the Management Committee Meeting every Thursday of the week and present sales performance, sales activities and strategies

Conducts weekly meeting with team members to discuss issues arising from their visits and calls to customer then coordinate with other departments whenever necessary to resolve pending matters

Reviews sales performance of team and individual members necessary for the retention of employment to the company

Facilitate annual evaluation of team members due for performance appraisal

Reviews and approve documents pertaining to rental sales transactions

Conducst sales training to team members especially those new in the Department

Monitors implementation of the company and department’s policies and procedures in accordance with the ISO standards

April 2007-April 2011 -Area Manager

U-Bix Corporation

Manages Ortigas & Quezon City Team and responsible in the achievement of the team quota by ensuring that team members are meeting their individual sales quota

Reviews and recommend approval of pricing and profitability of customers with ongoing negotiations or due for additional or back-up installations

Conducts regular tag-along with team members to help resolve clients’ concerns and to monitor product/machine performance and customer satisfaction

Creates and Conducts business presentations to potential customers along with team members

Tags-along with team members during negotiations

Assists Credit and Collection Department in accounts that have collection problems

Conducts regular meeting with Technical Department to ensure that technical problems of customers are being addressed

March 2006-March 2007 -Assistant Manager

U-Bix Corporation

Assists the Manager in managing a team and responsible in the achievement of the team quota by ensuring that team members are meeting their individual sales quota

Generates additional revenue from new and additional machine sales to satisfy personal sales quota

Provides assistance to other team members in their concerns and negotiations to customers

Creates and conducts business presentations to potential customers

Conducts monthly visit to existing accounts to monitor product performance and customer satisfaction

Assesses and monitors profitability of existing customers within the acceptable gross profit margin. Implements courses of actions and recommendations during contract renewal

May 2004-February 2006 -Team Leader

U-Bix Corporation

Generates additional revenue from new and additional machine sales to satisfy personal sales quota

Provides assistance to other team members on their concerns and negotiations to customers

Maintains and defend existing customers from competitors and ensure contract renewal

Conducts monthly visit to existing accounts to monitor product performance and customer satisfaction

Assesses and monitors profitability of existing customers within the acceptable gross profit margin. Implements courses of actions and recommendations during contract renewal

December 2002-April 2004 -Senior Customer Service Officer U-Bix Corporation

Generates additional revenue from new and additional machine sales to satisfy personal sales quota

Maintains and defend existing customers from competitors and ensure contract renewal

Conducts monthly visit to existing accounts to monitor product performance and customer satisfaction

Assesses and monitors profitability of existing customers within the acceptable gross profit margin. Implements courses of actions and recommendations during contract renewal

April 2002-November 2002- Area Assistant

U-Bix Corporation

Administrative support to Rental Sales Department

Records and distributes the incoming/outgoing documents of managers and the department

Files and ensures proper transmittal of documents to other departments

Prepares team incentives

Encodes and updates team sales reports

Collects, monitors, files team itineraries, Daily Account Visit Summary reports and projection reports

Assists and handles urgent calls or spillover calls and other requests from accounts as measured by feedback mechanism from customer calls.

Relays all complaints, requests and concerns of clients to the assigned Customer Service Officers or concerned departments and ensures that those are handled, if not at point of interface, at least within 24 hours EDUCATION

GRADUATE SCHOOL – Far Eastern University

Year 2012 Masters of Business Administration (2 Semesters) Makati City

TERTIARY Bicol University

1997-2001 Bachelor in Communication Arts Major in Journalism Legazpi City

SECONDARY St. Anthony Academy

1993-1997 Sorsogon City

PRIMARY Bonifacio Elementary School

1987-193 Sorsogon City

LANGUAGES Filipino and English

ACCREDITATION and LICENSE

PROFESSIONAL AND SUB-PROFESSIONAL CAREER SERVICE EXAMINATION EQUIPMENT OPERATED

LAPTOPS AND COMPUTERS

MULTIFUNCTION PRINTERS AND COPIERS

TRAININGS ATTENDED:

MARKETING SUMMIT

Singapore

July 21-22, 2014

YSOFT SAFEQ SALES PROFESSIONAL TRAINING

Singapore

November 13-15, 2013

SALES TRAINING – Launching of New Machine Series

Singapore

August 28-30, 2012

REFEREES: Available upon request

I hereby certify to the best of my knowledge and ability that the above information are true and correct.

original signed

MELISSA D. FERRERAS



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