RAHUL PRASAD

E-Mail: acw3rb@r.postjobfree.com

Phone: +91-789*******

Scaling new heights of success with hard work & dedication and leaving a mark of excellence on every step; targeting mid-level assignments which involve professional growth in

Production Support

Location Preference: Bangalore/Abroad

PROFILE SUMMARY

Excellent team player with 2 Years of IT Industry Working Experience.

Achievement oriented with excellent communication and interpersonal skill.

Expertise and strong knowledge on Windows, Active Directory, Exchange Administration.

Extensive experience on AD PowerShell, Azure AD PowerShell, Lync/SFB Server 10 and office365.

Experience on MS SQL Server 2008 R2 and SEPM Server.

Proven strength in trouble shooting, problem solving, coordination, analysis and proven track records of success.

Willing to take extra responsibilities to get work done.

Excellent aptitude for understanding New Technologies and bring them into practice.

Documented on solved problems, procedures, and frequently asked questions.

ORGANISATIONAL EXPERIENCE

Currently working as Associate, in Mindtree Ltd, Bangalore under the payroll of “Klaus IT Solution Pvt. Ltd”

Company

Klaus IT Solution Pvt Ltd.

Client(Onsite)

Mindtree Ltd.

Period

Nov 2014 to till date

Designation

Engineer – IMS

Profile

Level-1 Support Engineer

Project (Internal)

Mindtree Shared Services

Project Responsibilities:

Knowledge on installing, configuring and managing Windows Server 2008 / 2012 R2.

Hands on experience on Active Directory users and group management.

Active Directory Management, Creating Organizational Units, Assigning Group Policies, User profile creation and User account Deletion/Re-activation.

AD tasks such as SG/DG creation, Service account, SAM account, Ownership Change request.

Scripting knowledge in VB Script and PowerShell.

Knowledge on Installing, administration and troubleshooting of MS Exchange 2010.

Mailbox Server managements and User Group managements for exchange.

Mailbox administration: creating /deletion /modifying mailboxes.

Handling Outlook, OWA, ActiveSync related issues.

Hands on Working Knowledge on Mailbox management like Mailbox permission, delegation, quota management, mail tracking.

Power Shell Scripting for Exchange Server 2010 and Troubleshooting Exchange/Outlook Issues.

Providing Exchange Mailbox access and group permissions

Knowledge on O365 Administration using Exchange Admin Center

Migration of Mailbox and MS Lync to Office365 through SFB PowerShell.

MS Lync User Creation and provide Federated access to external Domains

Providing USB access and blocking of machines through SEPM

Managing & maintaining Mindtree internal AV Servers and taking care of AV activities

Working on user issues through incident tickets and walking the user through email/call to ensure resolution

Performing the Audit task i.e. Daily Audit, Weekly Audit, Monthly Audit, Quarterly Audit

Daily/weekly reports on AV client/server update status, Risks, Scans & maintaining AV compliance

Logging call and follow-up with vendor on various false positive issues and other SEPM troubleshooting related issues

WebEx Administration, configuration and Management

Providing WebEx accounts and schedule meeting sessions

Managing Mindtree internal Wi-Fi and client Wi-Fi Access

Performing the BRMF COB/EOD/SOD and FinnOne EOD/BOD process for FICC client.

Key Result Areas:

Resolve / Escalate (Remediation of) alerts / trouble tickets notified by the system within

the SLA timelines

Performing the IT Audit work and automation task via PowerShell Scripts

Ensure any event which could escalate into an issue from Customer is brought to the attention of his/her manager or shift in-charge in a timely manner

Ensure all tickets worked on has correct entries in the ticketing tool, including emails written to customer and other teams in the course of ticket resolution.

Documented the SOP for the process.

IT SKILLS

7Strata Tools:

MWatch tool (Monitor, Measure, Manage)

Active Directory:

ADtoolkitV-5.0, AD Module for Windows PowerShell & Azure AD PowerShell

Exchange Server:

Exchange Management Console and Exchange Management Shell

Lync/SFB Server:

MS Lync 2010, SFB 2013 and SFB PowerShell

Antivirus Server:

Symantec Endpoint Protection Manager Version 12.1

Database Server:

MS SQL Server 2008 R2, MS SQL Studio Management and T-SQL

Operating System:

Windows XP/7 and Linux (RHEL 6.5/7)

CERTIFICATIONS & ACHIEVEMENTS

ITIL® Foundation Certification in IT Service Management.

“RHCSA and RHCE” training undergoing by Pragathi Technologies.

“Software Testing” training done by Qspiders Software Testing Training Institute.

“C, C++ and Java/Linux” training done by MindSculptor Systems Pvt Ltd.

ACADEMIC DETAILS

Post Graduate (M.Tech) in Computer Science & Engineering from Sri Venkateshwara College of Engineering, Bangalore in 2014 with 77.08%

B.E in Computer Science & Engineering from M.S Engineering College, Bangalore in 2012 with 72.51%

12th from Kendriya Vidyalaya No. 1, Jalahalli West, Bangalore in 2008 with 64.00%

10th from Kendriya Vidyalaya No.1, Missamari, Assam in 2006 with 74.20%

PERSONAL DETAILS

Date of Birth: 18th June 1990

Languages Known: English and Hindi

Mailing Address: HNo-134, Geeta Nivas 14th Cross Raghavendra Layout,

11th Main K.G. Halli, Bangalore-560015

Declaration:

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

RAHUL PRASAD

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