Office Support

DARLENE MELENDEZ

718-***-**** ● *************@*******.*** ● Bronx, NY 10452

SKILLS: Microsoft Office (Word, Excel, Outlook and PowerPoint), Vista USA Inc. Publishing Systems, ADEPT,

ASA400, Txen & Imax Systems, Lotus Organizer ~ Bilingual in Spanish (speak, read and write)

NYS Licensed Security Guard / 8 & 16 Hr. Certified

EXPERIENCE

Confidential Secretary / Patient Accounts Department

Maintained the daily schedules/activities of 3 Directors and the Vice President of Patient Accounts

Scheduled meetings and conferences

Prepared and typed correspondence, spreadsheets and reports for review by the Directors/Vice President

Created forms as needed for use throughout the department and hospital center

Handled patient complaints from Administration and assisted patients with questions/concerns

Assisted with payroll for management staff, maintained department files and personnel records

Recorded personnel profiles and requisitions for Human Resources

Responsible for submitting and following up on work order requisitions for Housekeeping, Engineering, and

Materials Management

Maintained office equipment, ordered and dispensed office supplies

Administrative Assistant / Revenue Enhancement & Compliance

Maintained the schedule of the Administrative Director (Promoted and transferred to Beth Israel Medical Center with Director from St. Luke’s-Roosevelt Hospital Center)

Daily functions include those described above under Confidential Secretary

Implementation Service Coordinator

Processed and verified internal/external orders for electronic products using the Vista System

Notified clients via email and recorded all contact information into PHD (Professional Help Desk)

Performed other duties as assigned by supervisors and managers

Travel Planner/Reservationist

Answered inbound calls from Para Transit (Access-A-Ride) clients to process reservation requests for transportation

Assisted clients with all travel arrangements; reservations, itinerary changes, cancellations, authorizations, accommodations and confirmations

Ensured all pertinent information was entered into the Adept System for processing

EMPLOYMENT HISTORY

Maintenance Worker NYC Parks and Recreation 05/2015-12/2015

02/2013-03/2013

Travel Planner/Reservationist Global Contact Services 03/2013-07/2014

Implementation Service Coordinator H.W. Wilson Company 06/2008-09/2011

Home Attendant Home Health Private Aide 06/2000-05/2008

Administrative Assistant Beth Israel Medical Center 05/1999-06/2000

Confidential Secretary St. Luke’s-Roosevelt Hospital Center 09/1988-05/1999

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