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Customer Service Manager

Location:
San Leandro, California, United States
Posted:
October 17, 2016

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LOLA L. LIM

**** ***** ***, *******, ** *****

acw3m3@r.postjobfree.com 562-***-****

EXPERIENCE

The True Life Companies San Ramon, California

**** – 2016 Process Associate

• Managed executive calendars and travel arrangements

• Prepared and coordinated expense reports for executives

• Maintained office supply levels and controlled costs

• Cross-trained office team members

• Used project management software to report on the status and progress of work within a matrixed organization

• Reviewed and provided input for Employment Development Department inquires

• Supported the Healthy Living Initiative for our local office

• Coordinated and managed multiple special projects Republic Services Inc. Santa Fe Springs, California 2011 - 2015 Customer Service Representative Level II

• Managed client accounts and recommend needed services

• Created and reviewed quotes for service

• Processed payments and monitored account appropriations

• Provided technical support for online account maintenance

• Monitored company website and provided client services for nationwide accounts Saturn of Cerritos Cerritos, California

2003 - 2009 Business Development Manager

• Managed sales and marketing support

• Implemented and coordinated lease programs to maintain client relationships

• Monitored company website and provided customer support

• Provided technical support to generate government bids and fleet orders Toyota Lincoln Mercury of Hollywood Hollywood, California 2002 - 2003 Business Development Manager

• Responsible for sales staff training, monitored and reported on the status and progress of work

• Manage lease retention programs

• Develop and manage service agreement program

• Develop and manage customer care call center

Saturn of Cerritos Cerritos, California

2000 - 2002 Assistant Service Manager

• Led a team of mechanics in repair and maintenance of customers vehicles

• Scheduled appointments and prepared vehicle service orders

• Supported customers and technicians to identify required maintenance

• Prepared repair estimates and advised customers of necessary and suggested services Hendrick Automotive Group – Saturn of Cerritos Cerritos, California 1998 - 2000 Customer Care Department Manager

• Provided sales and marketing support for Saturn of Cerritos

• Hired, trained and managed customer service team

• Implemented new Windows-based customer tracking system

• Handled heavy inbound call traffic addressing customer needs

• Coordinated print ads and web based advertisements EDUCATION

Long Beach Community College Long Beach, California 1982 - 1984 Business Management course work

Customer Service Institute Silver Springs, Maryland 1988 Advanced Customer Service III

Learning International Stamford, Connecticut

1992 Quality Service Skills

New Horizons Computer Education Center Irvine, California 1996 - 1997 Microsoft Word, Excel and Lotus 123 Training MBS, Inc Olathe, Kansas

1999 Team Building – “Manage By Strengths”

LANGUAGE SKILLS

Fluent in Chinese (Cantonese) and English

REFERENCES

Davis Leung

Senior Vice President of Administration and Innovation, The True Life Companies 415-***-****

acw3m3@r.postjobfree.com

Amanda Coble

Process Director, The True Life Companies

510-***-****

acw3m3@r.postjobfree.com

Cristian Herrera

Area Call Center Sr. Manager, Republic Services

714-***-****

acw3m3@r.postjobfree.com

Tina Wahinepio

Route Supervisor, Republic Services

Area Call Center Sr. Manager

602-***-****

acw3m3@r.postjobfree.com

Louise Wu

Senior Aviation Safety Inspector, FAA

562-***-****

acw3m3@r.postjobfree.com

Karen Bomwell

Supply Chain Management Analyst, Boeing

714-***-****

acw3m3@r.postjobfree.com



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