Sales Customer Support
Resume:
Jawad Amjad
*************@*****.***
Muslim, Pakistan
Objective
To be able to accomplish a responsible position in any organization where my skills, capabilities, experience and accomplishment will allow myself the opportunity related with career expertise and be able to exceed to the high standard of professionalism & quality service, for your esteemed organization. Professional Synopsis
An experienced team player, bringing enthusiasm and energy into group efforts
Possess effective presentation, interpersonal, verbal and written communication skills
Strong personal skills including focused listening, logical thinking, and working in a high-pressure team- oriented environment
Stay abreast of organization developments and best practices with regard to job duties/responsibilities, recommend integration of these developments.
Professional Experience
Souq.com (UAE)
Designation: Customer Support Escalations (Compliance and Correspondence) April 2013 to Feb 2016 Responsibilities:
To manage all the compliance and correspondence related of the company.
To handle the whole team in terms of timely response to the complaints and correspondence.
To handle individual complaints as well as corporate and satisfy customers according to the policy and demand.
Maintaining Teams database for the daily operational activities.
Maintaining a professional and friendly environment for the team members to motivate them and achieve the maximum output.
The Resource Group (TRG) Aug 2012 to Feb 2013
Designation: Sales & Customer Support
Responsibilities:
Worked as Customer Support Officer in inbound campaign named Wateen.
Achieving Team’s defined KPI’s and daily and monthly sales Targets.
Conduct different surveys.
Making sales reports.
Abacus Consulting (TELENOR Pakistan) Dec 2008 to July 2012 Designation: Customer Relation Officer
Responsibilities:
Working with easy paisa team and Retailers Helpline
Responsible for activation calls.
Selling different kind of Value added services over the activation calls.
Achieving monthly sales targets.
Scheduling QA session with quality coach to improve team quality and sales.
Maintaining day to day AHT, Sales and adherence reports and sharing with team members on weekly basis.
Ahadcom Jan 2006 to Oct 2008
Designation: Telesales Representative
Responsibilities:
Responsible for inbound and out bound calls.
Working for VOXCOM Canadian Campaign.
Achieving defined KPI’s.
Attending team meetings to discuss team issues, monthly KPI’s and rolling out minutes of meetings amongst team members.
Academic Qualification
Bachelor of Arts
Punjab University, Pakistan
IT Skills
Advanced MS Office (including PowerPoint, MS Word, Excel, Data, etc…)
Backoffice, SAP, CRM, FINNONE, CAPRC Excellent user for all the software used in different organizations. Driving license:
International.
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