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ASJAD KARIM

CURRICULUM VITAE

CAREER OBJECTIVE:

Seeking a middle management job in Software Programming and System Administration. ACADEMIC QUALIFICATION

Bachelors in Computer Science [BS (CS)] from Iqra University Karachi with 2.7 CGPA.

Final Year Project on CRIME REPORTING AND FORECASTING SYSTEM (A WEB BASED APPLICATION)

Intermediate from Commecs College, Karachi with B Grade.

Matriculation from Montessori Complex High School, Karachi with A-One Grade. PROFESSIONAL EXPERIENCE:

CUSTOMER SUPPORT EXECUTIVE June 2016 to Present

Softech Microsystems, Karachi. Pakistan

Identified and evaluated opportunities improving the process and customer experience.

Assisted the sales team for incoming requests for new services.

Analyzed customer needs and made arrangements adhering to company policies.

Conducted Meetings with Existing and new customers.

Ensured timely follow up.

Resolved issues from customers reviews and took appropriate actions accordingly.

Maintained the records of customer interactions and follow up with the clients. 2

SYSTEM ADMINISTRATOR Nov 2011 to Aug 2014

Infinity Shipping Services, Karachi.Pakistan

Maintain system efficiency.

Ensure design of system allows all components to work properly together.

Troubleshoot problems reported by users.

Make recommendations for future upgrades.

Analyze and isolate issues.

Evaluate and modify system's performance.

Identify user needs.

COMPUTER EXPOSURE

Proficiency in MS Office (Word, Excel, PowerPoint) and Internet applications.

Accuracy of typing (100wpm).

Adobe Photoshop.

PROGRAMMING LANGUAGES

C++.

Java

PHP

HTML 5

SYSTEMS

Windows (2000, XP, 7,8)

DATABASES

SQL

EXTRA CURRICULUM

Actively participated in every sports and drama event at school and college.

Received certificates from College for participation in sports events and for winning the event.

Represented College Volleyball team.

Played Cricket in Gulberg District and received certificates. LANGUAGES

English

Urdu

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PERSONAL DETAILS

DOB: December 04,1991

Religion: Islam

Nationality: Pakistani

MaritalStatus: Single

Cell: 0092 345-***-****

Email: acw3e7@r.postjobfree.com

Address: House No. A-489 Gulistan-e-Jauhar Block-15, Karachi.

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