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Customer Service Sales

October 17, 2016

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Vanessa Naesa Villanueva

#*-* ******* ***** ***** Mabilog Sanville Culiat Quezon City



Objectives: to work a challenging role where I can utilize my skills and experience and give a satisfactory service to the customer. It should also provide me the financial stability.

Educational background:

Tertiary: Philippine State College of Aeronautics

Villamor Air Base, Pasay City

2 years graduate

Associate in computer Studies Specialized in Airline Operating Procedure

Job experience:

American Boulevard Trading Corp.

Officer in Charge/ Sales Advisor

Sm megamall branch

November 16 2009 to August 24 2016

Duties and Responsibilities:

. Welcome customer to the shop and assist with purchase decision

. arrange the merchandise products as per merchandising standards and handle payment using cash, cards and gift certificate.

.inventory, day in charge

. Meets store Sales Objectives

. Approves stock damage report

. Customer service

. Manage newly hired retail staff

. Working on the floor

. Work on store displays

. Evaluate self on the job performance as well as the other staff

. Maintain inventory and ensure items that are in stocks

. Maintain health and safety measures and store cleanliness

. Help drive motivate retail staff to achieve sales target

. Handle customer complaints, issues and questions

. Handled void, change items, cash in / cash out

. Learned how ro audit ( count money for the entire day, combine for bank deposit

. Maintain cash register their contents, checking for accuracy in the stores daily cash transactions

Citsuper Incorporated

Landmark supermarket

Front-end cashier

May 2009 to Nov.10 2009

Finished Contract

Duties and Responsibilities

. Greet the Customer

. recieve different mode of payment such as cash, cards, gift certificate and discounts.

Metro Main Star AsiaCorp

SM Bay City Department Store


April 2008 to August 05 2008

Finished contract

Duties and responsibiities

. Greet the customers

. recieve mode of payment such as cash, cards and g.checks.


. Good communication Skills

. knowledgeable in POS processing

.Basic Computer knowledge in ms word, ms outlook and ms excel

. Highly adaptable, positive and open for new ideas

. Loyal and dedicated employee with excellent work record

. energetic personality consistently praised for my passion of words and upbeat positive attitude.

. willingness to learn

Personal qualities

. Keeping itself calm in the situation of conflict

. Remarkable patience and motivational skills

. Sincerity and Honesty


Quota achiever for the year December 2014 at SM City Clark Branch

. Receive certificate of Recognition for being a top seller for the months of May, June, July, August, and September 2012 at american Boulevard

Personal Information:

Age: 28

Sex: female

Height: 5’6

Weight: 55kgs

Civil status: single

Birthday: June 16 1988

Religion: catholic

Fathers name: Nestor D. Villanueva

Occuoation: Retired at Philippine Airforce

Mothers name: Vilma N Villanueva

Occupation: Housewife

SSS # : 340*******

TIN #: 307 483 946

HDMF : 121*********

PHilhealth: 010*********

Passport #: EC35953566


Vanessa N. Villanueva


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