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Customer Service Health

Wake Forest, North Carolina, 27587, United States
October 18, 2016

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Indiana University of Pennsylvania, B.S. Physical Education and Sport, 2009-2013

Exercise Science Track

GPA: 3.7 Dean’s List: Fall 2009, 2010, 2011, 2012; Spring 2012

Professional Experience:

Dr. Shannon Edwards Psy.D. August 2016-Present

Office Assistant

Assist with running of office

Manage social media pages

Organize files

Order office supplies

Assist in coordinating professional functions

UPMC (University of Pittsburgh Medical Center) March 2016-August 2016

Provider Advocate (Temporary)

Interface with customers by telephone or correspondence to answer inquiries and resolve concerns

Actively maintain worklist open cut logs and follow up within the designated time standards

Maintain or exceed designated quality standards

Identify any area of concerns that may compromise client satisfaction

Participate in team meetings, provide ideas and suggestions to ensure client satisfaction and promote teamwork

Provide assistance to other departments during periods of backlogs

Assist with adjustments in accordance with company policies and procedures

Power Train Sports Institute May 2015-December 2015

Group Exercise Instructor

Supervise and monitor exercise participants

Instruct bootcamp classes

Motivate and encourage clients

Medifit May 2015-December 2015

Substitute Health Fitness Specialist

Supervise and monitor exercise participants

Instruct group exercise classes ( boot camp, core, step, ect.)

Perform fitness assessments, determine exercise prescriptions, and design workout programs for a diverse population, including a variety of high risk clientele

Provide one-on-one consulting, training and motivation

Design & Implement of incentive, health promotion, and other specialty programs

Aetna/HealthAmerica May 2013- March 2015

Wellness Account Consultant November 2014 – March 2015

Supported Health Promotion and Wellness Strategy for Small Groups in Western PA and Ohio

Established relationships with Small Groups and acted as liaison to HealthAmerica and Aetna

Developed, implemented and presented health education programs to organizations

Educated organizations on the best use of HealthAmerica’s/Aetna wellness offerings

Developed, Implemented and promoted incentive programs to encourage population participation and retention

Coordinating health fairs, health screenings and various health improvement programs and seminars. (Ex: tobacco cessation, weight loss and control, etc.)

Collaborated with clients to maximize wellness budget allotment

Supported organizational wellness committees by recommending changes and modifications to improve health promotion initiatives

Monitors the programs to insure that they meet company standards, expectations and planned or desired outcomes


Wellness Intern May 2013-August 2013

Compile data for Health Needs Interest Surveys

Create reports from biometric screening data

Transfer newsletters onto online format

Research and assemble information into wellness presentations

Assist wellness coordinators at health fairs

Attended various health events with health coordinators

College Affiliations:

IUP Exercise Science, Member, Club, 2011-2013

Indiana University of Pennsylvania, Drill Team, Fall 2011-2013

Indiana University of Pennsylvania, Cheerleader, Fall 2009- Spring 2010

IUP, Special Needs Activity Program (SNAP) Volunteer, Spring 2012

Indiana Regional Medical Center, Volunteered with Cardiac Rehabilitation Program

Certifications and Awards:

ACSM Certified Health Fitness Specialist, Spring 2013

oAssist those with medically controlled diseases and apparently healthy clients

oWork with clients to adopt and maintain healthy lifestyle behaviors

CPR Certified, May 2015

Other Employment Experience:

Burlington Coat Factory Spring 2010-January 2013

Sales Associate

Cashier, Assisted Customers, Prepared Merchandise, Provided Strong Customer Service

Olive Garden Fall 2008-Fall 2010


Greeted and Sat Customers, Assisted Servers/Bartenders, Provided Strong Customer Service

References upon request

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