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Customer Service Manager

Boca Raton, Florida, United States
October 18, 2016

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David Florance

***** ********* **** 561-***-****

Boca Raton, FL 33428


Experienced Senior Manager and small business owner, knowledgeable in all aspects of business development, customer care, operations, finance, and contracts. Strong entrepreneurial drive to achieve expected results and exceed goals. Extensive knowledge of QuickBooks Pro and Microsoft Office.


Friend of a Friend, Inc dba Home Care of the Palm Beaches 1997 - 2014


Founded Friend of a Friend Inc, a senior care services company providing home care

and supplemental assistance to the elderly.

Developed marketing strategy, operating processes, and staff retention programs

resulting in business growth to more than $1.2 Million in annual revenue.

Recipient of multiple monthly revenue awards through franchise partner.

Obtained 4.8 of 5 in customer satisfaction ratings.

Achieved over B0% employee retention rates.

Performed full charge bookkeeping responsibilities for business

Encore Computer Corporation 1983 - 1997

Senior Program/Product Manager

Completed the engineering, development, and manufacturing plan to successfully

introduce new disk array product.

Delivered products to market on time and within budget.

Managed programs across multiple departments including Marketing, Development,

Manufacturing, Customer Service, Finance, and Legal.

Received commendations from company President for outstanding achievement.


Nova University, Fort Lauderdale, FL, B.S., Business Administration 1983

Virginia Polytechnic Institute, Blacksburg, VA, studies in Electrical Engineering 1970


Chair, Palm Beach County Alzheimer's Memory walk - 7 years

Chair; Palm Beach County Alzheimer's Education Conference

President; Palm Beach County Council of PTA's - 2 years

President; Home Care of America Florida Chapter- 4 years

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