ACCOMPLISHMENTS

Installed Cisco and Enterasys Switches, bring all firmware and software up for switches up to current level, setup GUI console to monitor switches

Hardware install of equipment for Cisco Voice over IP system to replace old Phone switch

Coordinate and oversee the installation of a new Ethernet wiring closet and the cabling of the new building construction from that closet

Replace Uninterruptible Power Supplies in all Ethernet wiring closets, document the equipment, connect to network for remote monitoring and schedule semiannual testing procedure and recording

Train users on Windows 95, 98, XP and Windows 7

Support MS Office 2003, 2007, 2010 (MS Word, Excel, Outlook, Access, PowerPoint, Visio, and Publisher)

Support individuals and groups both locally and remotely via phone or Internet to their device

Replace desktop and single function printers with Multifunction devices cutting down on printing support and overhead costs

Plan and execute a computer rollout to replace all computers older than five years in a 12 month period, approximately 120 computers

Use SCCM to push software installs and upgrades to computers

Draft and begin execution of project to replace 4 physical servers with one physical server hosting 2

Virtual servers and a newer version of the software

Setup Windows 2000 server with active directory

Coordinate with vendor to upgrade of accounting software, design and create Crystal reports to expand on canned software reports

Coordinate upgrade and customization of Human resources software. Work with vendor to schedule install and training for new software

EMPLOYMENT HISTORY

Federal Mogul Corporation, Waupun, WI - 2011 to 2016

Global Site Support Engineer

Overview

Maintenance of telecommunications, networking, and Local IT infrastructure

Assist users with all aspects of hardware and software

Instruct users with creation of MS Excel and MS work document

Be accountable for IT hardware and software inventory and maintenance

Track and manage issues to resolution using ticket tracking system

Maintain documentation on all IS related equipment

Use SCCM to install and update software on all computers

Setup users, user groups and computers within containers in Active Directory

Move users, computers and printers between OUs as well as granting access authority with groups.

Oversee 3 other Site Support Engineers at other sites within Federal Mogul

Universal Presentation Concepts, Madison, WI – 2003 to 2010

Systems Administrator

Overview

Maintenance of telecommunications, networking, and centralized IT infrastructure

Assist users with all aspects of hardware and software

Instruct users with creation of MS Excel and MS work document

Train users on usage of MS Outlook

Ensure proper infrastructure, tools and policies are in place for daily operations

Be accountable for IT hardware and software inventory and maintenance

Use SCCM to install and update software on all computers

Setup users, user groups and computers within containers in Active Directory

Move users, computers and printers between OUs as well as granting access authority with groups.

Track and manage issues to resolution with MS Access database created by me

EDUCATION

Moraine Park Technical College, Fond du Lac, WI - Associate Degree 1986

Major: Computer Programming/Operations

MILITARY

United States Army Reserve, Beaver Dam, WI

Administrative Specialist/NCO

United States Navy Reserve, Oshkosh, WI

Radio Operator/NCO

United States Navy, San Diego, CA

Radio Operator

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