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Customer Service Microsoft Office

Omaha, Nebraska, United States
14.00 hr
October 18, 2016

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Suzanne Hart

***** **** *****, # ***

Omaha, Nebraska 68137

Cell 402-***-****


•Dependable and self-motivated individual with excellent organization and time management abilities.

•Possess great phone etiquette and customer service skills.

•Excellent communication and interpersonal skills.

•Proficient in data entry, file maintenance and use of Microsoft Office.

•Attentive to detail and with high accuracy.

•Ability to work independently with little or no supervision.

•Typing speed of 50 WPM.

•Adept at utilizing scanner, copier, and fax machines.


2015 – 2016 Robert Baird Omaha, Nebraska


•Answered incoming calls, greeted clients, and directed clients to suitable employees.

•Delivered incoming mail to correct recipients throughout the office.

•Deposited client checks using Beta Host and issued outgoing checks.

•Collected and organized weekly and quarterly mailings for client assistant.

•Planned, coordinated, and arranged for vendor luncheons.

•Copied, faxed, and filed regular office paperwork and confidential documents.

•Maintained and ordered office supplies.

2012 – 2015 Cuddigan Law Omaha, Nebraska


Greeted in new clients and notified the attorney when the client arrived.

Typed release forms and initial paperwork for new clients.

Scanned incoming documents into the Prevail system, named each scan, proofread and attached to the appropriate clients file.

Drafted and mailed out appointment letters to clients.

Compiled welcome packets for new clients with dedicated documents.

2011 – 2012 Cox Communications Omaha, Nebraska

Account Services-Billing

Assisted customers with billing inquiries and applied payments to customer accounts.

Researched required information using available resources.

Handled and resolved customer complaints; escalated priority issues.

Upsold customers with product and service information.

2006 – 2010 Exide Technologies Omaha, Nebraska

Branch Coordinator

Contacted customers to solicit product sales and entered results into the AS400 system.

Provided product support, product pricing, and service program details.

Documented customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken.

Managed Accounts Receivable; determined and provided clear pricing for products and services.

Maintained on-going relationship with customers to collect payments and escalated any issues.

Worked with customers to resolve concerns.


Metropolitan Community College Omaha, Nebraska

Customer Service Specialist Diploma

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