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Middleburg, Florida, 32068, United States
October 18, 2016

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Micheal W. Davis

**** *** **** **. **********, FL. 32068 (972) 358 – 5070

Management Summary

Proactive results driven manager with over (14) years of diverse and progressive experience in Leadership, Cost reduction improvements, and Sound decision-making. The vision to develop and implement successful action plans. Coaching, counseling, and conflict management/resolution skills; a role model, demonstrating leadership skills for guidance, direction and development of associates. Excellent communication skills: verbal, written, and stand-up presentation.

Management Competencies

• Team Performance Optimization

• Interviewing and Hiring

• Employee Performance Evaluations

• Training and Development

• Problem Analysis and Resolutions

• Productivity and Performance Improvements

• Sales


Walmart e-Commerce DC - Ft. Worth, TX. Forklift Driver Inbound 2014 – 2016

Ozburn-Hessey Logistics (OHL) - Ft. Worth, TX. Team Lead Operations 2013 – 2014

Neiman Marcus (NMD) – Irving, TX. Team Lead Operations 2011 – 2013

Fidelity Investments - Grapevine, TX. 2008 - 2009

Operations Manager, Enterprise Processing services

Printing, inserting, and check processing mail facility for Fidelity Investments. Time – sensitive financial communication originating from inside customers and various business entities: Individual Financial/Investments, Commercial Institutional investing, Umbrella companies, employee and customer Payroll. Performed and implemented administrative reviews, Goal setting, and Action plans. Interviewing, hiring, terminations, and training of associates to establish specific measures, such as Quality Assurance and compliance of customer privacy. In addition, responsible for the departments adherence to established financial rules and regulations governed by the SEC.

• Maintain accurate, current, and statistical reporting information regarding performance and productivity

• Represent assigned area at planning sessions, monthly performance reviews, and staff meetings

• Manage operations in the assigned area to ensure compliance with performance requirements, quality, and established production goals and/or objectives

• Direct the activities of my assigned staff to ensure that all time sensitive documents are processed accurately and in a timely manner

• Working knowledge of Oracle and/or similar ERP systems

Bowne & Co. Inc. – Dallas, TX. 2007 - 2008

Operations Supervisor, Alliance Data Systems

24 hour printing, inserting, and mail sorting facility for Alliance Data Systems, communication documents are derived from utility and commercial billing companies to government funded organizations including customer Payroll checks. Conducted administration reviews: T&D, Goal setting, Action plans, Compliance, adherence to Best Practices and processing quality. Determined staffing needs and conducted interviews and hiring. Cultivated professional growth through developmental relationships with an emphasis on training and development.

• Established performance reviews for employee development and evaluation

• Managed operations for the Presort, Finished mail, and Transportation depts.

• Ensured quality, safety guidelines and company procedures/processes were adhered

• Training and development of assigned staff

Allstate Insurance Company – Irving, TX. 1998 - 2006

Sr. Print Operations Manager, Southwest Output Processing Center

24 hour Printing, Inserting, and mail sorting facility for Allstate Insurance Co. Channels of communication were derived from all customers: employee and customer Payroll checks, Financial/Investment, Insurance: Life (nationwide), Auto, Home, Commercial, Billing and Umbrella companies. Executed compliance spot-checks and reviews per shift, conducted administration reviews: T&D, Goal setting, Action plans, Compliance, adherence to Best Practices and Processing quality. Determined staffing needs and conducted interviews and hiring. Cultivated professional growth through developmental relationships with an emphasis on training and development: (3) Shifts under my responsibility.

Career Achievements:

• Overhauled Employee performance evaluations, revamped production quotas for employees, created yearly spreadsheets to ascertain yearly savings from new initiatives and day-to-day reports to clarify progress for department heads

• Introduced 5-Dgt. and 3-Dgt. strip sorting which saved an estimated $432,000

Micheal W. Davis

Resume Page 2

• Partnered with the USPS and preferred vendors to eliminate on-site H.A.S.P. separation requirements

• Consolidated (3) shifts into (2) which increased productivity by 15% and decreased payroll cost

• Constructed training curriculums for new hires and existing employees, in addition to creating designated trainers for the department

• Directed the installation and integration of (2) new Mail sorters, a 4-Tier letter sorter (Beta machine) and 1-Tier flat/letter sorter both Pitney Bowes/Mailcode into the Allstate presort environment while continuously sustaining current production quotas

• Established weekly meetings and constructed a feedback system with Pitney Bowes/Mailcode Software developers to eliminate reoccurring sorter issues and helped in creating “Site” specific software for increased productivity

Labor Ready Inc. – Dallas, TX. 1998 - 1998

Branch Manager, South Fort Worth Territory

Plan, organize, and direct strategies for assigned branch and staff to ensure that operational and financial performance is maintained; profit margins and revenue goals are achieved and the compliance of established rules and procedures are adhered to. Developed and implemented forecasting plans which include budgeted sales goals, marketing, expense control, and the management of account receivables. Monitor, implement, and follow-up on all safety training issues with office staff and temporary employees on Labor Ready safety standards. Train branch staff on the proper completion of Workers Comp. Claims, OSHA reports, Injury/Illness reports and how to effectively use the Transitional Light Duty program. Responsible for hiring, developing, evaluating, counseling, promoting, and terminating assigned personnel to ensure a competent and professional branch staff. Prepare and submit required administrative reports and financial information to District Manager in an accurate and timely manner.

Career achievements:

• Enhanced overall branch sales by 70%

• Procured an additional (18) accounts, which increased office revenue

• Reduced Account receivables by 65%, with only (2) write-offs

• Enhanced customer satisfaction for the year (measured by on-time order fills and customer feed-back)

• Improved branch position nationally based upon Sales Revenue (U.S. Labor Ready Inc. branches) from 127th to the ranking of 24th

Luby’s Cafeteria – Dallas, TX. 1997 - 1997

Assistant Manager, Dallas/Fort Worth locations

Direction and supervision of (32) employees including: training and development, interviewing, and hiring, performance evaluations and work scheduling. Buying, evaluating, and purchasing of restaurants commodities based upon physical inventory. Managed daily operations: Food cost and production, scheduling and planning of 5 different food departments, Customer Service, scheduled repairs and maintenance, cleanliness, service timing, and quality of product.

Premier Car Rental - Dallas, TX. 1994 - 1996

Branch Manager, North Dallas Territory Operations and sales of assigned territorial location (North Dallas): Interpreting and implementing organizational policies and procedures for subordinates. Interviewing, hiring, and scheduling, instruction and training of subordinates to institute specific measures, such as Quality Assurance, Customer service, data entry, preparation/process, and extension of insurance claims; Computation of required special reports on accounting and operations of the branch for M.E. reporting. Negotiating and procuring contractual agreements with new business accounts, Monitoring and resolving account related problems, and examining and managing activities with fleet inspections, maintenance, and repairs.

Career achievements:

• Opened existing office with only (3) accounts; added (5) major accounts; increased office growth by 65% and revenue by an estimated $30,000 per month.

• Created new billing statements for clarity and accuracy for individual accounts which enhanced growth of new and existing accounts by 35%

• Offices managed were ranked among the top (5) of all Premier Car Rental offices from the Midwest to the East coast

• Training and development of (15+) Manager Trainees

• Publicly noted by Premier Car Rental Company as the “2nd fastest growing office in the country” before years end based upon sales revenue and fleet size


Texas A&M University-Commerce Dec. 1993

Bachelor of Business Administration,

Human Resource Management

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