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Customer Service Manager

Location:
Denison, Texas, United States
Posted:
October 18, 2016

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Resume:

*** **** ****** **. • denison, tx • *****

{***}**7-1087 • acw313@r.postjobfree.com

tammy l. kimbrell

objective

Seeking a position as an Administrative Assistant in an environment where I can apply my knowledge, abilities, and experience, as well as continue to grow and develop as needed by the industry.

Personal summary

Ability to work competently without constant instruction from others

Ability to complete tasks accurately every time and in a timely manner

Ability to maintain accuracy even in stressful and emergency situations

Excellent communication and interpersonal skills

Ability to perform each essential duty satisfactorily

Good verbal and written communication skills

A desire to help others and learn new things

experience

Sunrise Home Health

2135 Loy Lake Rd.

Sherman, TX 75090

April 2005 to Present

Administrative Assistant

Responsible for planning, coordinating and directing service delivery,

Assisted Quality Improvement manager in evaluating the quality of client services

Organizing, filing, answering multiline phone system

Scheduling, conducting, reporting, and documenting on agency quality assurance activities to ensure the quality and safe delivery of home health care and family services

Admissions, Transfers, and RE-certifications.

Initiates all admissions, transfers, and re-certifications.

Notifies DADS if admission and physician orders are not received within 14 days.

Prepares admission packet and gives to PAS Supervisor.

Mails appropriate paperwork to regional nurse, and DADS caseworker for CA PHC program.

Receives Start of Care (SOC) date from caseworker and informs the scheduler of it and initiates service within 7 days.

Files Medicare documentation on a daily basis. After filing audit a minimum of 2 long standing Medicare charts or 4 new Medicare charts daily.

Verify that attendants clock in and out correctly with the Santrax system.

Perform other tasks as needed.

Help with ICD-10 coding.

Kept records, and performed other clerical duties

Maintained a good rapport with all staff, patients, families, and team members

Big Lots

2222 Texoma Parkway

Sherman, TX 75090

1/28/2004 to 4/18/2005

Furniture Associate Manager/ Bookkeeper

Assists in the operational performance of the department including but not limited to:

» cashiering

» service desk

» shrink

» payroll

» P&L reconciliation

» cash office

» paperwork and documentation

» merchandise adjacency's presentation

» signing ad set

» special promotions

» freight processing and inventory control

• Responsible for merchandising the department.

• Ensures proper customer service, security and recovery procedures in the absence of the Furniture manager.

Super Kmart

Sherman, TX 75090

4/1/1994 to 4/15/2003

Front-end Manager

• Assists in the operational performance of the department including but not limited to:

» cashiering

» service desk

» shrink

» payroll

» P&L reconciliation

» cash office

» paperwork and documentation

» scheduling

» merchandise agency’s presentation

» signing ad set

» special promotions

» freight processing and inventory control

• Responsible for merchandising of the department.

• Ensured proper customer service, security and recovery procedures.

education

Northeastern High School

Fountain City, Indiana

High School Diploma

Graduation - June 1991

skills

Microsoft Word

Excel

Vesta

Home Solutions

Multiline Phone System

Fax

Santrax

Scanner

Scantron Scanner

10 Key

Computer

Customer Service

Microsoft Works

ICD-10 Coding Class

awards

OUTSTANDING PERFORMANCE

In 2007 received Outstanding Performance award from Sunrise Home Health for stepping up and taking charge when the Branch manager was out on sick leave.

REFERENCES

Marsha Wilson, LVN, CHW

2911 w. Elm

Denison, TX 75020

903-***-****

Grayson County Health Department PPH

Barbara Murphy,RN

6912 Lakeview Dr.

Bonham, TX 75415

469-***-****

Branch Manager,RN

Tammy Nelson, CNA

1319 S. Rusk St.

Denison, TX 75020

903-***-****

Administrative Assistant/CNA



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