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Management Support

Portage, Indiana, United States
October 18, 2016

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Jerome J. Grochowski

** ************ ***** – Portage, IN – 46368 – 219-***-**** –

IT Support Specialist and Program Manager

User Support ~ IT Systems Management ~ Support Team Management

System Maintenance

User Support

Issue Tracking & Resolution

Support Management

Team Coordination

Systems Enhancements

System Configuration

Technology Deployment

Organizational Leadership

Staff Training

A highly skilled IT Support Technician and Program Manager with over 20 years of experience leading the management of company systems, as well as system user support services.

Adept at coordinating teams to efficiently and effectively resolve user issues. Skilled at coordinating training and professional development programs aimed at developing key skills in company staff and system users.

Expertise in developing routines to manage the maintenance of company systems while simultaneously managing user support services. Experience in all aspects of team management and systems maintenance.

Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

Career Progression

CHESTER INC. Valparaiso, IN. 1996 - 2016

Senior Systems Technician

Provided IT support for company operations focusing on maintaining systems and improving the efficiency of company operations. Collaborated with other staff to develop system enhancements while coordinating user support operations. Developed new resources to assist in resolving user issues. Coordinated safety monitoring operations for the company including directing meetings and conducting safety audits of operations.

Exceptional Performance: Recognized by the company’s staff and management personnel by being awarded the Employee of the Month award up to eight times for exceptional support and service.

Team Management: Oversaw the operations of a team of support technicians focusing on distributing workflows to efficiently resolve user issues while implementing system enhancements to improve security and performance.

IT Help Desk: Skilled in running IT Helpdesk and resolving issues remotely and over the phone or email.

Google Apps/Google Chrome: Skilled in the use of Google Chrome and Google Apps.

PC Hardware and Support: Skilled in Supporting PC hardware and scanners and mobile devices and printers.

Microsoft Software: Skilled in supporting Microsoft Office and Active Directory and exchange issues, Windows 7 and Windows 10.

Experience: I have supported PC’s and Networks for companies from 5 to 1000’s of users.

Certifications: Comptia A+, Microsoft MCP Windows XP and various PC and Printer manufacturers.

Desktops and Printers: Skilled in installation and diagnosing issues and resolving communication and hardware issues, installing firmware upgrades and updates to software and deployment of new equipment and removal of viruses and malware on PC’s.

CONAGRA Valparaiso, IN. 1986 - 1996

Production, Inventory, and AS400 Support

Promoted to a position with more responsibility within the company due to demonstrated technical abilities and showing high potential in leadership skills. Led the training of company staff in various technologies including AS400. Coordinated the development of the company’s systems while coordinating project completion schedules.

Staff Training: Managed the training of over 500 company staff members in the use of the Prism system focusing on developing core technology use abilities through coaching and practical demonstrations.

Program Management: Directed the Prism manufacturing program aimed at producing company resources and facilitating the use of the Prism system throughout company operations.

Education and Certifications


Associate Degree in Electronics Engineering Technology

Microsoft MCP Windows XP CompTIA A+ Certification

HP Printer & PC Management Lenovo Printer & PC Management IBM Printer & PC Management

Okidata Printer & PC Management Lexmark Printer & PC Management

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