Client Service Executive

S H E E N A K H A X A N D R A D A R IO

Career Objectives

Seeking an Executive Assistant or PR-Events/ Marketing specialist role where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company. To obtain a management position with a dynamic corporation where I can use my energy and skills to develop, motivate, lead and encourage employee productivity whilst experience to improve operations, increase profitability, and enhance growth. Management responsibility with an organization where demonstrated skills in marketing, administration, and sales can be translated into improved growth and profitability Prof i le Summary

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. I consider myself to be confident, hard- working and take pride in delivering impeccable customer service. I enjoy the challenge of exceeding my targets and work well under pressure. I enjoy customer interaction and consider my sales approach to be consultative. Offering advanced computer skills in MS Office Suite and other application systems.

Professional Ski l ls

Organizational Astuteness

Legal drafting (contracts)

Process Improvement

Reporting Skills

Change Management

Coaching

Spreadsheet & Database Creation

Digital Marketing

Customer Service Management

Team Management

Supports Innovation

Sales & Marketing Management

Meeting & Event Planning

Inventory Management

Staff Recruitment

Developing Standards

Client Relationships

Soft Ski l ls

Growth mindset

Self-awareness

Emotion regulation

Self-confidence

Stress management

Resilience

Meeting management

Persistence and perseverance

Patience

Perceptiveness

Communication

Teamwork

Interpersonal relationship

Facilitating

Selling & Negotiation

Management

Leadership

Mentoring / coaching

Education

UNIVERSITY OF THE CORDILLERAS Baguio city, Philippines Bachelor of Arts (BA) in Mass Communication (Media and Advertising), 2006 – 2010 Professional Experience

Receptionist/Administrative Assistant 2016 to Present ADMRI Real Estate Brokers LLC, Dubai, UAE

Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to clients and ensured a consistently positive customer experience. Worked with senior management to create HR policies and procedures; recruiting senior brokers (UAE and UK); create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records.

Sales and operations functions - Comprehensive management of company CRM database, Quality control of listings, Portals management, CRM Training for incoming staff and agents, Direct correspondence with business partners, Social media marketing and SEO, Concept and design - online and published advertisements Senior Executive Secretary to the CEO 2015 - 2016

JobHub-Staff Source International, Dubai, Doha (Recruitment) Handled temporary assignments for diverse clients in recruitment in Dubai and Doha, Qatar various industries in Aviation, Construction, Education, Facility Management, Healthcare, Hospitality, Management Consulting, Manufacturing, Retail, Security, Trading )

Executive Secretary to the CEO 2015

IBA Molecular, Dubai, MENA, Europe

Provide administrative and executive support to executive management within busy office. Manage executive team’s calendar; plan client meetings; prepare reports, spreadsheets and presentations; manage records; and administer database. Manage CEO’s complex and frequently changing travel arrangements and coordinate pre-planning trips including senior management (8 Directors from Europe, ASEAN, LATAM, India, China and MENA) in arranging meetings and conferences outside UAE

Executive Secretary to the CEO 2014 - 2015

Earth Wealth Energy, DMCC (Trading and Logistics)

Monitor the shipment from the loading silos onto vessel to final destination and ensure all the necessary documents and customs formalities are met with close coordination with buyers, suppliers, C&F agents, surveyors and warehouse staff.

Accountable for the registration, submissions and finalization of insurance claims. Monitoring and managing all cross trade shipments, imports and exports. Monitoring credit sales documents and follow up with clients. Property Wealth Consultant 2013 - 2014

The First Group (Real Estate Investment), Dubai, UAE Conducts phone presentation on commercial real estate properties tackling both off-plan and finished investments, the strategic investment on Dubai properties with great returns, and the advantage of managing their hotel apartments on their behalf.

Customer Service Representative 2008 - 2013

CONVERGYS, Baguio-Manila, Philippines

Handled customer inquiries, complaints, billing questions and payment extension/service requests. Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary trainers of new and established employees.

Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Seminars and Certi f icates

Seminars and Affiliations:

Attended 1st IBA Molecular International Business review in France, April 13-16 2015 Attended 2nd IBA Molecular International Business review in Spain, June 21-26 2015 Attended HR Expo Summit 2015, World Trade Center, INFORMA, Dubai, United Arab Emirates Conducted recruitment drive for Qatar Airways Global, Staff Source International, Head office, Doha, Qatar, 04th - 13th Feb 2016

Computer Skills:

Property portals (Dubizzle, Propertyfinder, Propspace/Masterkey CRM, Justproperty)

MS Office (Word, Excel, PowerPoint, Access, Outlook)

Adobe photoshop, Power director

Personal Information

Mobile: 971*********

Email: *********.*****@*****.***

Date of birth: 4th April 1988

Marital status: Single

Nationality: Filipino

Languages: English, Tagalog (fluent both written and spoken)

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