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Customer Service Microsoft Office

Belleville, New Jersey, United States
$25.00 hourly
October 15, 2016

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Daniel Hogan

*** ****** *****

Kearny NJ, *****

Primary #201-***-****

Alternative #201-***-****

Summary of Qualifications:

Multi-talented, resourceful professional with: 8 years of leadership, operational management experience within the security and military industries. Skills include: administration, logistics, and training, mentoring, and supervising staff on naval vessels and service delivery with proven ability to effectively manage large teams across a broad spectrum of specialties continuously creating value. Collaborative manager with correlated success and a proven and effective business leader possessing detailed knowledge and experience to make an immediate contribution and demonstrated desire for acquiring knowledge and building team loyalty through dedication and best practice for repeat mission success.

Professional Experience:

United States Navy, Norfolk, Virginia Jan 2007 – May 2012

Retail Specialist/Aviation Ordnance (Petty Officer Third Class)– USS Kearsarge

Managed airmen during Libyan and Somali Campaigns and participated in Operation Iraqi Freedom and Operation Enduring Freedom, supervised the on-loading of weaponry onto helicopters

Supervised safe storage and accurate organization of hazardous ammunition and oversaw the preparation and construction of explosive ordnances

Provided training to subordinates in reference to the proper handling of munitions and performed multiple armed sentry watches, trained members of security detail

Supervised and oversaw numerous ship painting details, including the painting of weapons magazines and conducted routine maintenance on pipe valves and handled various plumbing duties

Volunteered and participated directly in reforesting operations in Malta and supervised humanitarian relief efforts in Nicaragua and the Dominican Republic, relief efforts in Central/South America “Operation Continuing Promise.”

Managed food relief efforts to Haiti following the hurricane 2008

Trained other sailors on the use of the 50 caliber machine guns and inspected vehicles for Improvised Explosive Devices while in Oman

Supervised Low Visibility Watches, pier maintenance and ship supply working parties, trained and mentored new personnel on ship, dispensed college tutoring to shipmates

Membered on the Ship’s Fire Defense team, helped conduct multiple drills qualified as plugman, boundary man, fire investigator and overhaul man.

Qualified in first aid, membered on ship’s stretcher bearer team.

Managed ship store operations with stocking and retail transactions, vending machine crews, laundry, maintaining uniforms and maintenance of machines, led inventory staff

Volunteer for two months aboard USNS Comfort, bringing care and relief to Haitian people following devastating earthquake of 2010, processing and maintaining clothing and bed linings of patients/staff

Apollo International, Boston, MA

June 2013 – May 2014

Security Guard – Liberty Mutual Insurance

Concierge at front desk and at common entry points of building, processing guests and employees, creating guest badges, ensuring entries authorized and providing quality customer service to building employees

Performed garage delivery vehicle inspections for multiple delivery vehicles, inspecting for Improvised Explosive Devices, verified driver identification and maintained detailed records of vehicle entry

Ensured unauthorized vehicles did not enter garage, employee vehicles able to park securely

Provided elevator concierge service, ensuring elevator safety and preventing vandalism

Outside Rover ensuring safety and surrounding sidewalk free of miscellaneous materials preventing mishaps

Concierge for executive office, processed guests and executive employees, made guest badges and gave directions to visitors

Received CPR, AED Certification from American Heart Association

Liberty State Park, Jersey City NJ

May 2014-Nov 2014


-Maintenance Department

*Supervised Volunteers

*Job entailed driving a labor vehicle

Coinmach Service Corporation

August 2015-Present

Money Counter

Counted hundreds of thousands of dollars, worth in change and currency and annotated the accrued amount to each customer

Stacked, counted and prepared bags of accrued change and currency for security transportation.

Trained new employees

Worked with Microsoft Excel and AS400


Heartsaver First Aid CPR AED-American Heart Association

Technical Skills:

Microsoft Office Suite (Word, Excel, PowerPoint), Nextiva/C-Cure Surveillance Equipment, Access Sentry Computer Software


First Aid CPR-AED, American Heart Association

US Navy Medical Stretcher Bearer

Professional Development:

US Navy ROM Computer School

US Navy Firefighter Training


Montclair State University, Montclair, NJ

Bachelor of Science – English

Minor: Journalism

*References Available Upon Request


Lieutenant Commander Shawn Burmeister: 757-***-**** Or 757-***-****

Michael Mayers 617-***-****

John Waterman 617-574-600

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