George Phillips
**** **** ****** ****** *****, PA 19090
acw2jy@r.postjobfree.com
OBJECTIVE
To work a desktop support technician position and apply my technical skills to resolve PC hardware and equipment issues for end users.
COMPUTER SKILLS
Hardware
Configuring, and maintaining networks
Configuring, Troubleshooting, and Repairing Desktops, Laptops, and Servers
Performing server backups
Testing, and repairing peripherals and teller equipment
Software
Configured VPN, DNS, Active Directory and Advance Server
Configuring TCP/IP Netbeui and IPX/SPX
Decryption and Encryption of files
Helpdesk Tasks
Installation and configuration Windows XP, Vista, Win 7, Win 8, and Win 10
Microsoft Office
Setup Domain Controllers and Terminal Services
System maintenance and troubleshooting
Training in Solid State, Digital, and Communications in Electronics
EXPERIENCE
Configuration Technician
2014 – Present
COMPUCOM
Loading client’s images from various networks
Primary responsibilities include design and development of server code.Configuring various client’s OS, profiles, and settings
Running various scans and tests to assure image is loaded properly
Tagging systems and logging tag information into the database
Upgrading/ downgrading systems according client’s requirements
Technical Support
2001 – 2014
Comcast Business Services
Assessing, and correcting customers’ billing issues
Building, loading, configuring, and testing static IP files to the SMC gateway
Telephony Software used to troubleshoot issues on the modem, signal issues, customers’ phones, and/ or PBX system, or wiring issues.
Upgrading, Downgrading, and Troubleshooting customers’ Television, Phone, and Internet service via telephone.
Using Ping, Tracert, and Telnet commands to locate issues on network connections
Systems Technician
2007 – 2011
COMPUCOM
Configuring and repairing desktops, servers, laptops, and teller equipment
Imaging systems from network with client configuration
System troubleshooting & repair
Testing various peripherals.
Testing, formatting, and partitioning drives in preparation to be imaged
Cable Technician
2004 - 2006
Ice Communications Contracting
Configuring static IP Addresses upon request
Configuring cable modem to communicate with client’s router, and network
Installing business class cable modems
Installing cable lines to various corporate sites
Troubleshooting, and repairing connection issues
IT Operations
1998 – 2003
NCO Financial Systems
FTP, to transfer client’s files over to the system Developed and tested new financial reporting system using Visual Basic.
Helpdesk duties.
Monitoring Unix backups
Scanning and loading of client’s files
Server backups
EDUCATION
CHI Institute
2003
Southampton, PA
DIPLOMA IN COMPUTER NETWORKING
CHI Institute
1999
Southampton, PA
DIPLOMA IN ELECTRONICS AND COMPUTER REPAIR
CERTIFICATIONS
A+ Certification
Dell Certified