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Microsoft Office Technical Support

Location:
Willow Grove, Pennsylvania, United States
Salary:
Negotiable
Posted:
October 15, 2016

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Resume:

George Phillips

**** **** ****** ****** *****, PA 19090

267-***-****

acw2jy@r.postjobfree.com

OBJECTIVE

To work a desktop support technician position and apply my technical skills to resolve PC hardware and equipment issues for end users.

COMPUTER SKILLS

Hardware

Configuring, and maintaining networks

Configuring, Troubleshooting, and Repairing Desktops, Laptops, and Servers

Performing server backups

Testing, and repairing peripherals and teller equipment

Software

Configured VPN, DNS, Active Directory and Advance Server

Configuring TCP/IP Netbeui and IPX/SPX

Decryption and Encryption of files

Helpdesk Tasks

Installation and configuration Windows XP, Vista, Win 7, Win 8, and Win 10

Microsoft Office

Setup Domain Controllers and Terminal Services

System maintenance and troubleshooting

Training in Solid State, Digital, and Communications in Electronics

EXPERIENCE

Configuration Technician

2014 – Present

COMPUCOM

Loading client’s images from various networks

Primary responsibilities include design and development of server code.Configuring various client’s OS, profiles, and settings

Running various scans and tests to assure image is loaded properly

Tagging systems and logging tag information into the database

Upgrading/ downgrading systems according client’s requirements

Technical Support

2001 – 2014

Comcast Business Services

Assessing, and correcting customers’ billing issues

Building, loading, configuring, and testing static IP files to the SMC gateway

Telephony Software used to troubleshoot issues on the modem, signal issues, customers’ phones, and/ or PBX system, or wiring issues.

Upgrading, Downgrading, and Troubleshooting customers’ Television, Phone, and Internet service via telephone.

Using Ping, Tracert, and Telnet commands to locate issues on network connections

Systems Technician

2007 – 2011

COMPUCOM

Configuring and repairing desktops, servers, laptops, and teller equipment

Imaging systems from network with client configuration

System troubleshooting & repair

Testing various peripherals.

Testing, formatting, and partitioning drives in preparation to be imaged

Cable Technician

2004 - 2006

Ice Communications Contracting

Configuring static IP Addresses upon request

Configuring cable modem to communicate with client’s router, and network

Installing business class cable modems

Installing cable lines to various corporate sites

Troubleshooting, and repairing connection issues

IT Operations

1998 – 2003

NCO Financial Systems

FTP, to transfer client’s files over to the system Developed and tested new financial reporting system using Visual Basic.

Helpdesk duties.

Monitoring Unix backups

Scanning and loading of client’s files

Server backups

EDUCATION

CHI Institute

2003

Southampton, PA

DIPLOMA IN COMPUTER NETWORKING

CHI Institute

1999

Southampton, PA

DIPLOMA IN ELECTRONICS AND COMPUTER REPAIR

CERTIFICATIONS

A+ Certification

Dell Certified



Contact this candidate