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Customer Service Front Desk

Location:
Lagos, Nigeria
Posted:
October 15, 2016

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Summary

Highlights

Accomplishments

Experience

Education

AKEREDOLU ADEYINKA AJOKE

**, ********** ******, ****** *****., Lagos, 08098755200 234 C: 08034310899 acw2g6@r.postjobfree.com Good analytic and leadership skills, working with project team in a largely structured and unstructured environment.

[Area] territory specialist

Friendly and cheerful

Approachable

Analytical problem solver

Exceptional time management

Detail-oriented

Goal-oriented

Quickly and effectively solve customer challenges. Proactive planning led to notable increase in morale in all active brands. Created customer satisfaction questionnaire, drastically reducing potential problems. Instrumental in employing brand ambassadors that fit into brand profile. Helped reposition the brand ambassador to more aligned team. Front desk executive Oct 2012 to Current

Nestlé Nigeria plc Lagos, Lagos

Receive incoming calls from all sites of the company. Oversees distribution of incoming and outgoing mails sort and identify those of high priority.

Answer incoming calls and route them to their proper recipients. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Taking and relaying messages has needed.

Handles visitors' concerns.

Logistics Team Lead Jan 2007 to Jan 2012

Consumerlinks Ltd Isolo, Lagos

Worked as corporate affairs and protocol.

Ensure effective service delivery at every event center. Co-ordination of team for effective service rendering. Master of Arts, English Literature in-view 2015

University Of Lagos Lagos, Lagos, Nigeria

B.A (HONS), English 2010

University Of Lagos Lagos, Lagos, Nigeria

Second School Leaving Certificate 2001

Lagos Anglican Girls Grammar School Lagos, Lagos, Nigeria Languages

Skills

References

English & Yoruba

Possess solid computer skills.

Excellent working knowledge using Microsoft Excel, Microsoft Word. Sociable and conscientious with good communication skills.

References Furnished Upon Request



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