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Engineer Desktop Support

Location:
Philippines
Posted:
October 15, 2016

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GENESIS B. ESPINO

Unit *, New Era Subdivision, Brgy. Sampaloc V, Dasmariñas, Cavite, Philippines

Contact: acw2g4@r.postjobfree.com 095*-***-**** / 097*-***-****

SUMMARY

Highly motivated, self-starter IT Specialist/ Desktop Engineer with variety of experiences, who works quickly and accurately under tight deadlines and fast paced environment.

Looking for a long term engagement in any level of IT career.

READY TO START IMMEDIATELY!

PROFESSIONAL AND TECHNICAL STRENGTHS

Knowledgeable web developer/designer and desktop support engineer.

Good knowledge in Network Administration.

Knowledgeable Computer Hardware, LED TV and software applications troubleshooter.

Possesses good verbal and excellent written communication skills

Ability to train people in the field of Information Technology especially in the field of call center infrastructure management.

Software skills: Photoshop, MSOffice, Lotus Notes, Office365, VPN, WIRESHARK, Ticketing Systems

Hardware skills: Networking, Desktop troubleshooting, Biometrics Installation

Computer platforms: Linux, Windows, and MAC

Online development: HTML, JavaScript, PHP, CSS, DREAMWEAVER, Wordpress, Joomla, and Drupal

System Administration/Moderation: VICIdial System Dialer, Leads Management, Campaign/Account Management, CITRIX, NICE, VMWare, VMSphere, Skillport, Active Directory, Polycom phone system

Phone Configuration and Installation: Polycom 430 and 450, AVAYA phones, CISCO phones, Avaya Conference phones

EDUCATIONAL BACKGROUND

Bachelor of Science in Computer Science

Our Lady of Lourdes College Foundation

Daet, Camarines Norte, Region V, Philippines

Graduate, 2013

Awards Earned:

Best in Software Development (Thesis)

Best in Multimedia Development

Best in Practicum

WORK EXPERIENCES

DESKTOP SUPPORT ENGINEER – TEAM LEADER

SYSTEMANTECH Inc.

(Deployed at FIS Global Solutions)

Nov. 03, 2014 up to June 29, 2015

Duties and Responsibilities:

Served as the Tier 1 Senior Desktop Support Engineer for FIS GLOBAL SOLUTIONS (ALPHA SITE) and handled 4 Desktop Engineers.

Communicates with the India Network Team regarding Network configurations.

Communicates with the US Voice team regarding some voice configurations like changing and assigning of AVAYA phone extensions, POLYCOM PHONES and CISCO PHONES.

Communicates with the System Support India in providing some VDIs of all users and access to printers and shared drives.

Patching of LAN connections to the HUB Room / Data Center.

NICE troubleshooting and installations, VPN installation and configuration, Shoretel installation and configuration, CISCO Softphone Installation, CITRIX Configuration, CHECKPOINT Installation, Bit9 configuration and installation, EnCASE installation, Skillport Troubleshooting and installations.

Ticket Escalation using SNOW (Service Now).

Connecting or registering of units to the domain and Active Directory.

Configuration of CITRIX access.

Documentation of every units as well as different computer peripherals.

Remote Desktop Support (local and outside the country)

Moderator for VMSphere and VMWare.

SENIOR IT Specialist / Engineer

E-Global International Communications Inc.

(Co-company of CYBERTISING PHILIPPINES.INC.)

Unit 701, Pacific Center Bldg., San Miguel Ave.,

Ortigas, Pasig City

August 6, 2013 up to June 16, 2014

Duties and Responsibilities:

System administrator of call center’s system dialer (VICIDIAL).

Served as L1 technical support and POC of all contact center’s clients and customers.

Monitored the 2 ASTERISK SERVERS and a DATABASE SERVER of the contact center.

Technical Trainer for newly hired IT’s and interns.

Generate reports which are submitted daily, weekly, and monthly.

Assisting all call center agents and internal employees in all queries regarding softphone and other troubleshooting queries.

Network Administrator

Mines and generates leads for the agents to be used in their daily operations.

Computer hardware and software troubleshooter physically and remotely.

Purchasing, assembling and disassembling of computers units and peripherals.

LED TV troubleshooting

Installation of BIOMETRICS including the purchasing of different CCTV’s.

Uploading of multimedia in LED Billboards in different areas in Metro Manila.

PART TIME AND CONTRACTUAL JOBS

COMPUTER SPECIALIST/IT ENGINEER

Department of Public Works and Highways

District Engineers Office

Daet, Camarines Norte

Region V, Philippines

December 16, 2008 – May 27, 2009 ; April 2011 – May 2011

Duties and Responsibilities:

Troubleshooting, assembling and disassembling of Computers (Desktop/Laptop)

Computer Networking

Data Encoding; Assisted the management in various internal and external jobs, records filing

COMPUTER TECHNICIAN

ERIN’S Computer Shop and Accessories

Atimonan, Quezon

Region IV-A, Philippines

2007 – 2008

Duties and Responsibilities:

Troubleshooting of Computers (Desktop/Laptop) and Computer Networking (schools and computer shops)

Graphics and Designs (Tarpaulin, Calling cards, Invitations), assembling and disassembling of Desktop Computers

Data Encoder

GLA Internet Café

Atimonan, Quezon

Region IV-A, Philippines

2006 – 2007

Character references will be available upon request.

GENESIS B. ESPINO

Applicant



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