GENESIS B. ESPINO
Unit *, New Era Subdivision, Brgy. Sampaloc V, Dasmariñas, Cavite, Philippines
Contact: acw2g4@r.postjobfree.com 095*-***-**** / 097*-***-****
SUMMARY
Highly motivated, self-starter IT Specialist/ Desktop Engineer with variety of experiences, who works quickly and accurately under tight deadlines and fast paced environment.
Looking for a long term engagement in any level of IT career.
READY TO START IMMEDIATELY!
PROFESSIONAL AND TECHNICAL STRENGTHS
Knowledgeable web developer/designer and desktop support engineer.
Good knowledge in Network Administration.
Knowledgeable Computer Hardware, LED TV and software applications troubleshooter.
Possesses good verbal and excellent written communication skills
Ability to train people in the field of Information Technology especially in the field of call center infrastructure management.
Software skills: Photoshop, MSOffice, Lotus Notes, Office365, VPN, WIRESHARK, Ticketing Systems
Hardware skills: Networking, Desktop troubleshooting, Biometrics Installation
Computer platforms: Linux, Windows, and MAC
Online development: HTML, JavaScript, PHP, CSS, DREAMWEAVER, Wordpress, Joomla, and Drupal
System Administration/Moderation: VICIdial System Dialer, Leads Management, Campaign/Account Management, CITRIX, NICE, VMWare, VMSphere, Skillport, Active Directory, Polycom phone system
Phone Configuration and Installation: Polycom 430 and 450, AVAYA phones, CISCO phones, Avaya Conference phones
EDUCATIONAL BACKGROUND
Bachelor of Science in Computer Science
Our Lady of Lourdes College Foundation
Daet, Camarines Norte, Region V, Philippines
Graduate, 2013
Awards Earned:
Best in Software Development (Thesis)
Best in Multimedia Development
Best in Practicum
WORK EXPERIENCES
DESKTOP SUPPORT ENGINEER – TEAM LEADER
SYSTEMANTECH Inc.
(Deployed at FIS Global Solutions)
Nov. 03, 2014 up to June 29, 2015
Duties and Responsibilities:
Served as the Tier 1 Senior Desktop Support Engineer for FIS GLOBAL SOLUTIONS (ALPHA SITE) and handled 4 Desktop Engineers.
Communicates with the India Network Team regarding Network configurations.
Communicates with the US Voice team regarding some voice configurations like changing and assigning of AVAYA phone extensions, POLYCOM PHONES and CISCO PHONES.
Communicates with the System Support India in providing some VDIs of all users and access to printers and shared drives.
Patching of LAN connections to the HUB Room / Data Center.
NICE troubleshooting and installations, VPN installation and configuration, Shoretel installation and configuration, CISCO Softphone Installation, CITRIX Configuration, CHECKPOINT Installation, Bit9 configuration and installation, EnCASE installation, Skillport Troubleshooting and installations.
Ticket Escalation using SNOW (Service Now).
Connecting or registering of units to the domain and Active Directory.
Configuration of CITRIX access.
Documentation of every units as well as different computer peripherals.
Remote Desktop Support (local and outside the country)
Moderator for VMSphere and VMWare.
SENIOR IT Specialist / Engineer
E-Global International Communications Inc.
(Co-company of CYBERTISING PHILIPPINES.INC.)
Unit 701, Pacific Center Bldg., San Miguel Ave.,
Ortigas, Pasig City
August 6, 2013 up to June 16, 2014
Duties and Responsibilities:
System administrator of call center’s system dialer (VICIDIAL).
Served as L1 technical support and POC of all contact center’s clients and customers.
Monitored the 2 ASTERISK SERVERS and a DATABASE SERVER of the contact center.
Technical Trainer for newly hired IT’s and interns.
Generate reports which are submitted daily, weekly, and monthly.
Assisting all call center agents and internal employees in all queries regarding softphone and other troubleshooting queries.
Network Administrator
Mines and generates leads for the agents to be used in their daily operations.
Computer hardware and software troubleshooter physically and remotely.
Purchasing, assembling and disassembling of computers units and peripherals.
LED TV troubleshooting
Installation of BIOMETRICS including the purchasing of different CCTV’s.
Uploading of multimedia in LED Billboards in different areas in Metro Manila.
PART TIME AND CONTRACTUAL JOBS
COMPUTER SPECIALIST/IT ENGINEER
Department of Public Works and Highways
District Engineers Office
Daet, Camarines Norte
Region V, Philippines
December 16, 2008 – May 27, 2009 ; April 2011 – May 2011
Duties and Responsibilities:
Troubleshooting, assembling and disassembling of Computers (Desktop/Laptop)
Computer Networking
Data Encoding; Assisted the management in various internal and external jobs, records filing
COMPUTER TECHNICIAN
ERIN’S Computer Shop and Accessories
Atimonan, Quezon
Region IV-A, Philippines
2007 – 2008
Duties and Responsibilities:
Troubleshooting of Computers (Desktop/Laptop) and Computer Networking (schools and computer shops)
Graphics and Designs (Tarpaulin, Calling cards, Invitations), assembling and disassembling of Desktop Computers
Data Encoder
GLA Internet Café
Atimonan, Quezon
Region IV-A, Philippines
2006 – 2007
Character references will be available upon request.
GENESIS B. ESPINO
Applicant