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E-mailing Software : IBM Domino 7X, 8X,9X, IBM Traveler,Outlook, IBM

Location:
Bengaluru, Karnataka, 560001, India
Salary:
1400000
Posted:
October 15, 2016

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Resume:

DIWAKAR AGGARWAL

Address: G-*, Block-A, Sycon Cressida Society, Hormavau, Bangalore 560043

Mob. No:+91-860*******,

E-mail: acw2fn@r.postjobfree.com, acw2fn@r.postjobfree.com:acw2fn@r.postjobfree.com

Career Objective:

A versatile Lotus Notes professional with 6 years of industry experience. Currently working as a Software Engineer on IBM Lotus Product Domino 8X& 9X platform, prior experience in IT infrastructure management, operations and field support and equipped with industry recognized certifications.

Professional Profile:

6+years of IT experience and relevant experience in Lotus Domino.

Adept in analyzing information Technology needs, evaluating end-user requirements, custom designing solutions and troubleshooting.

Delivering trainings to co-employees on Fulfilling Customer IT requirements.

Played a key role in managing Servers and other devices like Microsoft Server 2003/2008/2012,IBM Domino 8X&9X, IBM Cloud, IBMVerse, Air Watch, MobileIron, XenMobile.

Published Patent -IN820150851 - Advanced OOO notification system

Technical Skills:

E-mailing Software : IBM Domino 7X, 8X,9X, IBM Traveler,Outlook, IBMVerse& IBM Cloud

Servers : Microsoft Windows Server 2008/2012, Mac & Win7/8/10/Vista/XP

Network Technology : DNS, SMTP, NRPC & Citrix

Hardware : HP, IBM

Achievements:

Certificate of Excellence from IBM for best performance.

Sportsperson and representing IBM Pune Cricket Team.

Current Profile: From Feb 2016 till date

Currently working with Tata Consultancy Limited in Products such as IBMNotes/Domino/Traveler/GoogleAppCloud/Mobile Iron/Good/ and assisting worldwide customer by providing Support via Incident/RFC Ticket.

About the role and responsibilities

A member of Project team and was responsible for co-ordinating new projects which would be implemented in client's environment.

Managing Traveler, Domino, Notes, Outlook, MobileIron environment for one of the top most client of TCS.

Monitoring the incident in HPSM Tool and GSX based warning and alert management.

Troubleshooting and root cause analysis for escalated issues.

Defining user roles and permission, based on the level of access required.

Perform hardware and software maintenance tasks on the Servers.

Suggesting patches/upgrades to maintain security level.

Monitor the performance and capacity of the administered systems and respond proactively to any potential problems identified.

Manage & Administration for user support, MDM, Retire, Disposal work on Severity 1/2/3 and fix them ASAP.

Mobile Device management Experience on monitoring and management of applications Experience on procurement lifecycle Experience on various mobile platforms like iOS, Android, Windows Experience on resolving End user queries.

Perform Day to Day Mobile device Administration activities Support Mobile User issues (registering devices to MDM, troubleshoot, break fixes).

Support MDM Client issues Support multiple platform (i-phones/Android/Win8) mobile basic issues

Monitor MDM performance and Availability.

Strong day-to-day administration experience within a medium environment.

Patching, maintenance, Upgrades, management and creation of all Domino/Traveler servers, Vmware, Citrix & Windows servers.

Experience with Microsoft Outlook 2007 / 2010.

Document processes and procedures, creating SOPs, working on RFC's.

Managing, configuring, implementation and troubleshooting issues related to MDM.

Configuring Domino & Google Cloud Server.

Configuring Territory Server for SharePoint Access via mobile devices.

Providing guidance in configuring Load Balancers servers.

Assisting team in helping in their queries and issues.

Assisting different product customer via call and resolving their issues such as Installation or Configuration issues on Mac OS, Mobile Devices & Windows.

Managing weekly report for the incidents and conducting the cab meeting.

Previous Profile: From Oct 2010 – 12 Feb 2016

Worked with IBM India Software Labs in the IBM Notes/Domino/Traveler/Smart Cloud Product support team assisting worldwide customer with Support via PMR.

Handle PMR's from Global customers for IBM products like Lotus Notes /Lotus Domino /Lotus Traveler/Citrix Desktop

Overall responsibility is to handle customer’s problems related issues.

Finding the root cause and minimizing the customer discomfort.

Understanding the Problem Management Report (PMR) & instant interaction with the customers.

Manages and handles the Product Development (Lotus Notes) related issues.

Set & Configure Domino Servers, Traveler Server & Notes Client

Assist customer on Notes Client Crash and Server Crash issue.

Setup the Same Environment as the customer end and Analyzed and troubleshoot issues for debugging the issues related to Mail Routing, Replication, user database related issue, database corruption, Traveler, Notes Clients, calendars, iNotes, Simple Action agents, Archive,transaction logging, console logging, internal bugs and views related issues.

Accessing the customer’s system remotely and debugging the errors and bugs.

Create the enhancement report if the required feature does not exist.

Collaborate with development team for the fixes and the product related issues/bug fixes etc.

Test and Implement new hot fix, fix packs etc.

Assist customer on creating directory link, updating notes.ini, enable http logging in text format etc.

Assist customer on Regular Upgrade of the Domino Server Version as and when they are released after pilot testing.

Assist customer on installation of the Domino Server Using Remote Desktop Sharing Software’s like AOS and Lotus Live Meeting.

Assist customer on Lotus Traveler installation/up-gradation, Apple iPhone/iPad/Android/Blackberry devices sync issues.

Assist customer on setting up iNotes & SSL related query.

Responsible for the root cause of the incident analysis.

Attend monthly and weekly meeting with various teams and understanding the issues and resolving the customer problems with coordination of development team.

Assist Customer for the maintenance activity of all the user’s mail databases.

Attending various meeting with customers to understand the requirement.

Lotus Client Configuration/Troubleshooting for users.

Lotus notes User and Database management activities.

Server Database maintenance.

Follow ups whenever there are any outages with Service providers.

Providing periodic updates to internal and external customers during Outages.

Lotus Notes Application ID creation, renaming & Deletion.

Responsible for maintaining smooth functioning of messaging services and ensure that they are in line with the SLA’s.

Play a lead role in guiding team in analyzing complex issues and implementing changes where required

Ensure that the Messaging infrastructure is up and available as per the service level agreements

Act as the escalation contact for customers, take ownership of escalated issues and ensure satisfactory resolution

Plan and implement solutions as per the business/project needs.

Implement industry standard best practices for providing support services. Ensure process compliance and quality for the services provided by the team.

Perform Lotus Domino Server Administration activities and resolve issues escalated by incident management team.

Responsible for task assignment across individual members within the team ensuring fair distribution and monitoring effectiveness of work

Implementing the assigned areas of responsibility within the IT function

Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

Certifications:

Certification in HP-UX SNA 1 from HP.

Certification in Networking Management & Ethical Hacking from Nettech, New Delhi.

Professional Training Attended:

In-house Trainings conducted by IBM for Citrix, Smart Cloud Notes-iNotes.

Various Trainings conducted by IBM for Cloud, Connections, Sametime, Engage & Communities.

Academics:

Bachelor of Engineering in Information Technology from Anna University, Chennai.

10th & 12th from CBSE Board, New Delhi.

Personal Dossiers:

Date of birth : 21-05-1988

Nationality : Indian.

Languages known : English, Hindi

Passport Number : J4077921

Preferred Location : Anywhere

References : Will be provided on request



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