Shannon Davis

** **** ******** **.

Spring, Tx **389

M 346-***-****

acw2cd@r.postjobfree.com

OBJECTIVE

To Secure a professional position with an organization where I can achieve longevity and be a contributing factor to the success of the company.

EXPERIENCE

Collector/ Customer service, Main Street Bank 10/07 - 11/08

Called customers on past due accounts, and sent them correspondence. Answered a multiline phone and used a dialer. Assisted with loan and contract issues.

Help desk, Convergys, Houston, Tx- 10/99- 11/02

Walked customers thorough installing their DSL modems over the phone. Assisted 75-100 customers a shift. Team leader for 10 technicians and trained new employees.

Medical Collector, N.C.O., Dallas, Tx- 9/98- 12/199

Maintained accounts for collection. Communicated with past accounts to arrange collection. Filed medical claims and billed commercial insurance companies, Filed appeals.

Hostess /Waitress, Chilis, Oklahoma City, Ok 10/92-5/98

Gave customers good customer service. Cleaned daily stations and restocked the back of the house. Sat people in rotation and made sure the customer had a good experience while dining.

EDUCATION

University of Central Oklahoma 1995-1997

Kingwood College- 1999-2000

Kingwood College- CNA Certificate 2010

SKILLS

Able to answer multiline phones, can multitask. Can use Mac and windows XP and up. Can type 30 words per minute. Can keep up with a fast paced environment and keep up with tasks.

Currently: Currently volunteering at St Luke’s Hospital in the Emergency Room. Tasks include: walking patients to hospital rooms, signing in visitors, welcoming patients to the hospital.

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