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Human Resources Customer Service

Charlotte, North Carolina, United States
36000 yr
October 14, 2016

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Name: Harold E. Coe

Address: **** ********* *****, *********, **, 2826

Phone: 980-***-****



Security Guard who upholds high ethical standards and is honest with supervisors, employees, and customers at all times regarding suspicious events and security questions. Highly efficient Superintendent, Human Resources, well established in administrative environments that are fast pace and challenging.

New employee orientations

Staff training and development

Microsoft Office Suite expert

Human resources management

Meticulous attention to detail

Maintains confidentiality

People oriented


Exceptional communicator

Strong interpersonal skills


Securitas USA and (Security Forces) Charlotte, NC

Security Officer

July 2011 – Present


Third shift Security Officer at AAA Headquarters; ensuring buildings one, two and three, are secure and safe for employees and clients to enter

Greet and meet employees and clients as they arrived in the parking lot; this help them to start their day off with a smile

Inspect parking lot to verify that vehicles are properly park

Patrol the facility and serve as a general security presence and visible deterrent to crime and rule infractions

Report all incidents, accidents, medical emergencies, and security violation to Customer Service Support Manager, law enforcement, and to Alarm Central when necessary

Brief management on third shift activity, and safety violation if any before leaving work

Train new security officers assigned to the cite

953rd Reserve Support Squadron, Norfolk, VA

Superintendent, Human Resources

September 1998 – August 2006


Revamped the orientation process for all new hires, which was implemented company-wide

Promoted to Superintendent, Human Resources after 12 years of employment


Conducted new employee orientation to foster positive attitude toward organizational objectives

Conducted telephone and onsite exit interviews for all employees. Answered employees questions during entrance and exit interview process

Advised managers on Air Force policy matters and recommended needed changes

Managed over 100 personnel files according to Air Force policy and regulations

Trained and development staff with all aspects of training coordination

Projected and managed a $1 million budget

Designed new employee packages and sent them via mail and e-mail

Updated personnel information in military type of HRIS

315th Mission Support Squadron, Charleston, SC

Assistant Chief, Career Enhancement

July 1995 – September 1998


Revamped the awards recognition program; reducing processing time from four weeks to two weeks

Created a template that produced certificates for awards; reduced errors and increased productions of certificates

Completed all work with a 95% rate of accuracy


Trained employees on Air Force policies and procedures

Managed communication regarding employee orientation and open enrollment benefits

Counselled employees on various personnel actions

Managed the award program for over 3,000 employees

Managed the Officer and Enlisted Promotion Program

Created and maintained spread sheets using advanced Excel functions and calculations to develop various type ofeports


Colorado Technical University, Colorado Springs, Co

Bachelor of Science: Human Resource Management

Florence-Darlington Technical College, Florence, SC

Associate of Applied Science: Business Administration/Marketing

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