Career Profile

Oracle DBA with wide experience in 10g,11g and 12c Database.

Oracle Exadata Database Machine Administrator

Oracle RAC DBA

Oracle Enterprise Manager 12c Cloud Control Administrator

Professional Summary

Overall 11 Years of DBA experience supporting EM, RAC and Exadata environments.

Expertise in Oracle Exadata Database Machine administration

Experience in EM 12c Cloud Control Administration

Expertise in RAC Database Administrations

Oracle 12c/11g/10g OCP

Presently employed with Oracle India Private Ltd (Global Customer Support) as Principal Software Engineer since June 2014 till date.

B.E. Graduate in (Electronics & Communication Engineer) from Institute of Technology, Guru Ghasidas University, Bilaspur (C.G.).

Current Work Profile

Working for the Oracle Product Support group as Principle Software Engineer.

Work on Service Request (SR) created by global customers using Exadata and Oracle Data Appliance (ODA) and SuperCluster Product.

For each Service Request logged by the customer we work with them to resolve the issue technically.

Apart from Service Request, we work on patching customer systems, testing newly released bundle patches and building test cases for customer issues.

Responsible for creating ramp up plan for new hires to get them up to the speed on technical aspects.

Certifications

Oracle 11g Certified Professional (OCP)

Oracle 10g Certified Professional (OCP)

ITIL V3 Foundation Certified

Technical Skills

Expertise in troubleshooting issues related to following Oracle Database Competencies:

Generic Database Admin Activities

Oracle Exadata Database Machine

Oracle Database Appliance (ODA)

Super Cluster

Enterprise Manger 12c Cloud Control

Database Installation and Configuration

Real Application Cluster (RAC)

Database Performance and Tuning

Database Backup and Recovery

Troubleshooting issues for Oracle Exadata Database Machine, Super Cluster and ODA configurations.

Troubleshooting issues related to Enterprise Manager 12c Cloud Control and 11g Grid Control.

Extensive experience in performing Root Cause Analysis (RCA) of RAC node reboots.

Expertise in troubleshooting performance issues – both Database and Query level tuning

Experience in Exadata Database Machine Admin:

Understanding Network Requirements for Oracle Exadata Database Machine.

Database Machine Features and Architecture.

Configuring Oracle Exadata Database Machine.

Maintaining Oracle Exadata Database Machine and Oracle Exadata Storage Expansion Rack

Re-image of Compute and Cell nodes.

Configuring the Exadata Cell Server Software.

Performing checks and compliance of various Exadata components like Compute nodes, Cell Storage Server, IB Switches, PDU and KVM.

Well versed In usage of tools like Sundiag, Exachk and OSWatcher/Exawatcher

Discovery and Monitoring of Exadata RACK using EM 12c.

Experience in Exadata Database Machine patching activities:

Performed end to end patching of entire Exadata stack for Platinum Support Customer.

Experience in Compute node, Cell node, and DB Bundle patching for Exadata Database.

Intermediate skills on Linux admin and troubleshooting.

PROFESSIONAL EXPERIENCE:

Organization: Oracle India Pvt Ltd. Bangalore June’14 - Present

Role : Principal Support Engineer INDIA

Projects : Global Customer Support for Exadata

Team Size : 70

As a part of Oracle Engineered Systems - GCS team, Supporting Global customers for Exadata, Oracle Database Appliance (ODA), Super Cluster & RAC issues.

Identify Root cause analysis for any Node evictions issues on Exadata DB nodes and ODA.

Identify Root cause analysis for any Cell rebooting issue

Managing the ASM instances in Exadata environment

Analyze the sundiag / ILOM / diagcollection logs for any critical issues

Help the customer during Exadata disk replacement and monitor the ASM rebalancing activity

Helping customer for any issues during cell patching / DB patching

Log bugs and work with Bug Diagnostics and Escalation (BDE) team that works on highly escalated issues and provide initial triage before they are moved to Dev team.

Organization : Colt Technology Services India Pvt. Ltd. Feb’12 – May’14

Role : Database Administrator INDIA

Project : Data Centre Support CMS-ISU

Team Size : 15

Colt is Europe’s information delivery platform, enabling its customers to deliver, share, process

and store their vital business information. By bringing together computing and network services, Colt offer customers a smarter, integrated end-to- end communications experience. Colt unique size and scale ensures colt are faster to deliver uniquely configured solutions using COLT pan-European assets, systems and processes, so Colt can go further in offering a truly consistent experience across Europe.

Colt provides major organizations, midsize businesses and wholesale customers with a powerful platform that combines datacenter infrastructure, IT managed services and expertise in integrated computing and network services.

Colt operates a 21-country, 35,000km network that includes metropolitan area networks

in 39 major European cities with direct fibre connections into 18,000 buildings and 19

Colt datacenters.

Infrastructure Services Unit (ISU) brings together all of Colt’s technology divisions into a single unit. ISU own the network, IT infrastructure, technology and internal IT for Colt and are responsible for delivering all of Colt’s technology platforms and services to Colt customers as effectively as possible.

Being a part of ISU, Colt has a very challenging and dynamic environment with more that 400+ Databases in various environment like Oracle/MySQL/DB2.

We are supporting the external customer whose datacenter are located in different part of country like UK/France/Spain/Germany. The availability of these Databases for 24 x 7 is highly critical to their business. This project is executed in Onsite-offshore model. We are a team of 14 DBA’s who support their databases for 24x7x365 availability. This requires fast paced production support and ability to foresee problems.

Following are the accomplishments/achievements:

Configure 11g Grid Infrastructure on two and three node cluster and creating 11gR2 RAC (11.2.0.2.0) database.

Adding space on ASM disk group as and when required.

Oracle RAC database storage migration in Oracle 10g.

Implemented Fast-start-Failover on all critical production database for maximum availability

Implemented Active standby database

Implemented Oracle11g one node RAC technology

Implemented Oracle 11g RMAN new feature for Duplicate Database Without a Target Connection to a Host with the Same Directory Structure.

Database Refresh using active database duplication technique.

For various Oracle Bug like TNS crash, Shared Memory segment, etc we have applied One of Patch recommended by Oracle support.

Based on Issue we go into the depth and do the root cause analysis for our customer and come up with short and long term plan.

Do various database refresh using RMAN and Data Pump export utility

Take the consistent backup of active standby database using the data pump utility.

Coordinate with the various customers and raised the change request plan based on agreed window

Coordinate with customer located in different part of country like UK/France/Spain/Germany and gather the information and prepared the implementation plan and distributed the working among the team members.

Applied latest PSU for existing environment

Migrated Database from 9i to 10g and from 10g to 11g.

Environment: Oracle 11gRAC/10gRAC/9i, Linux, Solaris, AIX, Netbackup, Remedy ticketing System.

Organization : IGatePatni Aug’11- Jan’12

Customer : AMEX Corporate Payment Services INDIA

Role : Database Administrator

Team Size : 10

AMEX-CPS (American Express – Corporate Payment Services), a project of Corporate Payment Services issues Corporate Cards to Corporate Customers. The card transaction data is collected by TSYS (Total Systems) Mainframe then sent to CPS Mainframe then comes to Oracle database. We ensure that the data was properly imported into the database. The Corporate Customers then use the reporting tool to generate reports for tracking the transactions done by the employees. Along with this Data processing and reporting there are 40 other applications maintained to support Corporate Payment Services which enables Corporate Payment Services to keep track of their business, clients manage them efficiently. As a part of DBA team we have to support there databases for high availability. Following are the accomplishments/achievements

Installing and creating 11gR2 RAC (11.2.0.2.0) database on ASM.

Database upgrade from 9.2.0.6 to 10.2.0.4 and upgrading from 10.2.0.4 to 11g (11.2.0.2.0) using DBUA utility and also using the manual upgrade technique.

Implemented standard monitoring scripts, making modifications necessary to work in RAC and stand alone environment.

Planned and implemented PSU patches on a number of different database versions.

Creation of Project QA and development environments, using cloning, expdp/impdp, normal export/import and edited DDL scripts to generate smaller versions of the production environment.

Development of Shell scripts for Implementation of hot backups across all databases and emailed alert notifications to assist 24x7 operations.

Development of Backup and Recovery tests for production and non production environment.

Using a combination of AWR, ADDM report and wait event tracing against overnight batch processes to identify performance problems.

Review and monitor system and instance resources to ensure continuous database operations (i.e., database storage, memory, CPU, network usage, and I/O contention).

As a part of CMRs move, rebuild, or change database objects as required in production.

Execution of standard and non-standard tickets which were being raised in Manage Now.

Implementation of CMR’s for SAM, Data warehouse, Internal Applications and Gator production databases.

Providing technical assistance to other team members.

Ensuring database security with the help of grants and required access to prevent unauthorized access to the databases.

Database refreshes using cold and hot backup.

Creating the users with necessary privileges, roles, profiles and space quota.

Index creation, table partitioning & rebuilding to improve the query performance.

Handling Database change request from the application developers as when required

Environment: Oracle 11gRAC/10gRAC/9i Linux, Solaris, Netbackup

Organization: IGatePatni Nov’ 10- July’11

Customer : NBC Universal Englewood Cliffs, NJ, US

Role : Database Administrator

Team Size : 10

NBC Universal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. Formed in May 2004 through the combining of NBC and Vivendi Universal Entertainment, NBC Universal owns and operates a valuable portfolio of news and entertainment networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks.

NBC Universal has a very challenging and dynamic environment with more that 500+ Databases.

As a part of DBA team Involved as Lead DBA/ Architect in Administration and migrating IT operations, involved in migrating databases from 9i to 10g and built 9i/10g RAC/11g databases. I led the implementation of disaster recovery simulation exercises, which involved multiple teams to perform covering all areas of business continuity planning. Established database standards and procedures, and began a process of cross training. These efforts resulted in increase efficiency, reduced implementation times for new development, greatly improved quality,

and ultimately reduced the operating costs of the DBA’s. Following are the accomplishments/achievements.

Installation of CRS, ASM and databases (RAC and Non RAC)

Installing and creating 11gR2 RAC (11.2.0.2.0) database.

CRA, ASM and database upgrade from 10.2.0.3 to 10.2.0.4.

OEM agent upgrade from 10.2.0.3 to 10.2.0.4

Scheduling hot backups and logical backups for databases.

Managing Physical Standby Databases

Failovers to Physical Standby Database.

Clone dev/qa/stg database from production using fracture and recover point technique

Restore and Recovery of database using RMAN backup.

Monitoring of targets using Grid and resolving alerts from grid.

Resolving problem managements and general request tickets. (Client Ticketing System, with SLA’s)

Monitoring file system on which oracle related files exist.

Installation of oracle binaries and creating databases.

Upgradation of 8i database to 9i/10g

Applying Patchsets (10.2.01 to 10.2.0.3)

Creating rules for alerting, setting thresholds, upgrades to Grid and Installation of Agents

Preparing Logical and Physical models using Erwin

Tuning SQL’s for Performance.

Maintaining versions of scripts and process documents using Clear Case.

Applying patches to databases.

Create Physical model using Erwin. Reverse engineering/forward engineering used.

Unix Scripting.

On Call Rotation

Scheduling and monitoring backups in commvault, this is a tool that generates rman script as per the specification given.

Coordinating with team at India, UK and US East Coast.

AS per SLA, Assigning tickets to team.

Gathering requirement from client, consolidate and send to team for work on the same.

Planning with client on automation of database activities.

Sending guidelines on Improvement to scripts.

Environment: Oracle 7x/8i/9i/10g RAC/11g RAC, Solaris, Linux, AIX, Windows, BMC Control-M.

Organization: IGatePatni July ’10- Nov’10

Customer : Genworth R&P (Retirement & Protection Group) Lynchburg, VA, US

Role : Database Administrator

Team Size : 12

Genworth Retirement & Protection Group (R&P) is an integrated family of consumer-focused Insurance and investment companies. Genworth R&P (Retirement & Protection Group) is located primarily in Lynchburg, VA and Richmond. R&P offerings include term life, universal life, whole life, fixed life, annuities, survivorship products, long-term care insurance and charitable gift solutions. As a part of DBA team Involved as Lead DBA/ Architect in Administration and migrating IT operations, involved in migrating databases and built RAC databases. I led the implementation of disaster recovery simulation exercises, which involved multiple teams to perform covering all areas of business continuity planning. Established database standards and procedures, and began a process of cross training. These efforts resulted in increase efficiency, reduced implementation times for new development, greatly improved quality, and ultimately reduced the operating costs of the DBA’s. Following are the accomplishments/achievements.

Supporting forty production instances and hundred and fifty test and model instances.

Applying patches and upgrading databases from 9.2.0.4 / 9.2.0.5 to 10g.

Built 3 node RAC databases using oracle 10.2.0.4 CRS/OCFS/RDBMS.

Monitoring and trouble shooting production databases that are on High Availability.

Led Capacity planning and storage allocation workshops.

Prepared and implemented Data Archival Strategies to improve OLTP performance.

Restoring Prod Mirror databases, development databases from production.

Installed and configured 10.2.0.4 OEM Grid control (OMS, Repository and Agents).

Setup Monitoring and Notification polices in OEM Grid Control.

Responsible for code review and change management.

Implemented Backup Recovery Solutions using RMAN, Shell scripts, Net Backup.

Identified database bottlenecks using OEM Grid Control, AWR, ADDM,

Performance Tuning of databases, application level and SQLs.

Writing shell scripts and RMAN scripts to automate the exports and hot backups.

Documenting the procedures and processes.

Environment: Oracle 10gRAC/9i, Linux, Solaris

Organization: IGatePatni Jul’ 07- Jun’10

Customer : NBC Universal Universal Studio, LA, US

Role : Database Administrator

Team Size : 26

NBC Universal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. Formed in May 2004 through the combining of NBC and Vivendi Universal Entertainment, NBC Universal owns and operates a valuable portfolio of news and entertainment networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBC Universal is 80% owned by General Electric and 20% owned by Vivendi.

NBC Universal has a very challenging and dynamic environment with more that 500+ Databases. The availability of these Databases for 24 x 7 is highly critical to their business. This project is executed in Onsite-offshore model. We are a team of 22 DBA’s who support their databases for 24x7x365 availability. This requires fast paced production support and ability to foresee problems.

Following are the accomplishments/achievements

Installation of CRS, ASM and databases (RAC and Non RAC)

CRA, ASM and database upgrade from 10.2.0.3 to 10.2.0.4.

OEM agent upgrade from 10.2.0.3 to 10.2.0.4

Scheduling hot backups and logical backups for databases.

Managing Physical Standby Databases

Failovers to Physical Standby Database.

Clone dev/qa/stg database from production using fracture and recover point technique

Restore and Recovery of database using RMAN backup.

Monitoring of targets using Grid and resolving alerts from grid.

Resolving problem managements and general request tickets. (Client Ticketing System, with SLA’s)

Monitoring file system on which oracle related files exist.

Installation of oracle binaries and creating databases.

Upgradation of 8i database to 9i/10g

Applying Patchsets (10.2.01 to 10.2.0.3)

Creating rules for alerting, setting thresholds, upgrades to Grid and Installation of Agents

Preparing Logical and Physical models using Erwin

Tuning SQL’s for Performance.

Maintaining versions of scripts and process documents using Clear Case.

Applying patches to databases.

Create Physical model using Erwin. Reverse engineering/forward engineering used.

Unix Scripting.

On Call Rotation

Scheduling and monitoring backups in commvault, this is a tool that generates rman script as per the specification given.

Environment: Oracle 7x/8i/9i/10g RAC, Solaris, Linux, AIX, Windows, BMC Control-M.

Organization : IGatePatni Jan’06- Jun’07

Customer : GE Equipment Services TFS & Modular Space INDIA

Role : Database Administrator

Team Size : 5

TFS is a GE Capital Company that rents leases, buys, sells and finances Over-The-Road (OTR) semi-trailers. TFS serves the transportation industry from over 130 locations throughout North America. With a fleet of over 1,00,000 worldwide, TFS provides configurations to meet the needs of a variety of customers. These include dry freight vans, refrigerated vans, flatbeds, doubles, chassis, storage and cartage units, and specialized equipment. TFS is committed to providing quality trailer equipment, flexible trailer programs, and value-added services. TFS also rents dry storage and cartage trailers through its division, National Trailer Storage (NTS) for storage purposes, and Inter Modal vans, containers and domestic and marine chassis through TFS Inter Modal Services (TFS - IM). In addition to this, TFS has one more business called Modular Space (MS), which is involved in sale and lease of units for setting up office spaces. The PCS team provides high-end software application solutions to GE Capital’s Transport Information Pool. With ongoing Maintenance projects like Homerun, Data warehousing, Premier Services, Siebel, GE Sales and a development project as well - the Inter Modal Inventory System.

Following are the accomplishments/achievements

Managing and execution of Database change requests

Database Refresh from production to development and support databases.

Data transfer using Oracle’s Transportable Tablespace Feature.

DBCC requests handling, batch job monitoring, database health checking, ensuring the database availability and monitoring the database.

Creating Roles & Profiles

Creating the users with necessary privileges, roles, profiles and space quota.

Tablespace creation and maintenance support like adding data files to the production, development, and support and test databases.

Maintaining redo log and archived log files.

Creating database link & Snapshots.

Maintaining and monitoring database security.

Index creation & rebuilding to improve the query performance.

Tuning the performance of the Database through the following

Design level changes

Memory optimization (Shared pool, SGA, DB_block buffer, Log buffer)

Reducing I/O Contention (Rollback, Archive, Table space and Latch)

Application level tuning (TKPROF/Explain Plan/SQL Trace and

UTLBSTAT &UTLESTAT).

Monitoring the CPU usage, IO statistics, CPU time to identify any OS level Performance killers

Space management on temp, data & index table spaces in all the production, support, development & test instances

Troubleshooting database problems faced by the application developers/users

Environment: Oracle 8i/9i, Linux, Solaris

Organization: IGatePatni May’05 - Dec’05

Customer : Fidelity Investments INDIA

Role : Database Administrator

Team Size : 6

This project is for merging two Applications FIRMS and VISION. The data of FIRMS and VISIONS are merged together. This project involves writing stored procedures to route the input and output feeds which are moving from in and out of FIRMS server and writing of shell script.

Following are the accomplishments/achievements

Enhancing existing database objects (stored procedures, functions, packages and triggers) by using PL/SQL to implement the functionality of VISION to FIRMS.

Installed and configured Oracle 9i database and clients for the production and development

Environment: Oracle 9i, Solaris, Sybase

Achievements and Other Activities

Part of technical interview panelist for recruiting engineers for Exadata Support team.

Involved in coaching and ramp up of new hires for Exadata and advance DBA skills like RAC and Backup Recovery.

Awards : Oracle : Spot Award 2016

Part of the team to perform RC/CA (Root cause and Corrective Actions) of frequently logged issues and reporting back to Executive Mgmt.

Created around 20 MOS articles.

Declaration: I hereby declare that all the information given above is true as per my knowledge and I take the responsibility of its authenticity.

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