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Customer Service Microsoft Office

Location:
Delhi, India
Posted:
October 17, 2016

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Ramandeep Singh

B.tech (Automobile Engineering)

2E/49-NIT Faridabad (121001) Haryana (INDIA)

E-Mail: acw267@r.postjobfree.com

Contact: (+91) 882*******

Professional Experience:

Company Name: Strategic Analysis India private limited

Designation: Research Analyst (Automotive Market Research)

Duration: 2015 to present

Responsibilities:

Collect information through OEM, Dealers and Distributors.

To support senior manager including data entry and data collected through questionnaires and other research method.

To meet face to face of respondent for qualitative research.

All collecting information put into modify power point templates (slides).

Project Working (a)ANDG-5i- Anand Mahle Group (Filters market in India)

(b)COACi- Automotive Leather Market in India

(c)VST Tillers - (Power tiller, Power weeder, Reaper binder, Self propelled Reaper, tractor )

(d)M&M23i

(e)TATA-51i (Goods and Service Tax)

(f)JCB6i

Company Name: Samara Hyundai India Private limited (Authorsied by Hyundai Motor limited)

Designation: Automotive Bodyshop Consultant

Duration: 13 June 2014 to 10 October 2015

Responsibilities:

Tasks related to customer service and relations with insurers:

1.Welcomes arriving customers in a friendly and professional manner

2.Handles customer complaints as soon as possible, according to the dealer’s instructions.

3.Completes insurance forms, indicating the estimated repair costs and making recommendations.

4.Builds and maintains good working relations with insurance adjusters.

5.Negotiates with insurance company representatives.

6.Obtains the insurer’s approval and agreement to the estimates.

7.Answers telephone calls, or ensures that they are answered quickly and in a polite and professional manner.

8.Provides a high quality repair service and reduces returns to the shop

Tasks related to damage evaluation:

1.Examines damaged vehicles to determine the degree of structural and mechanical damage, as well as damage to the bodywork and the insides of the vehicles.

2.Evaluates the cost of labor and parts to repair or replace each damaged part.

3.Reviews repair cost estimates with the body shop foreman.

4.Weighs the feasibility of repairs against the replacement of parts such as bumpers, fenders and doors.

5.Evaluates the cost of repainting undamaged vehicles (retail repairs), converting them to specific uses or customizing them.

Tasks related to administrative follow up:

1.Verify the quality of the completed work

2.Check how works on the vehicles in the shop is progressing, and ensures that guidelines concerning repairs and safety are observed.

3.Follow up an orders sent to the parts department, to ensure that the parts are available

4. Verify the technicians’ productivity reports and the corresponding pay sheets every day.

5.Verify and follow up on bodyshop customer accounts, to ensure that payment take place within acceptable time frame.

6.For Warranty Work, follows the appropriate procedures

Company Name: Avatar Motors

Designation: Bodyshop Floor Coordinator

Duration: May 2010 to may 2012

Responsibilities:

I have worked for Two year working in Avatar Motor, NIT-Faridabad (Haryana) during my academic period for better practical experience.

Responsible to solve various problems occurred in workshop.

Expertised in keeping status and responsibility of each vehicle till present in body shop.

To ensure work quality and adherence to established policies and procedures.

To perform the more technical and complex tasks relative to assigned area of responsibility.

Skills and Strengths:

1. Advanced Excel

2. Basic knowledge of Microsoft office (Power point, Exce, word)

3. Assembling & dismantling of 4-stroke and 2-stroke engine

4. Survey of vehicles and Re-inspection of vehicles.

5. Vehicle Body (Denting and painting).

6. Measurement Instruments.

7. Knowledge of Internal combustion engine.

8. Excellent Time Management to finish the work scheduled on Time

9. Strong analysis

Educational Details

COURSE

University

Year

Percentage

B.tech

(Automobile Egg.)

MDU

Rohtak

2014

73%

12th

C.B.S.E

2010

59%

10th

C.B.SE

2008

51%

Summer Training & Projects

1.Two month training on Quality department from 28.02.2013 to 07-04-2013 at TATA Steel Processing Unit.

2. Two months training on service zone of Maruti from 25.05.2012 to 30.07.2012 at Saraswati automobile (Maruti authorised service station).

3. One month training on Dismantling & mantling four stoke engine from 27.06.2011 to 27.07.2011 at Gautam automobiles (P) Ltd. Authorised by Ashok Leyland.

Project:

Title: Water Bike

Designation: Innovator

Description:

In this bike, Electrical energy is converted Pressure energy and Pressure energy is converted into mechanical energy. In which some important parts used such as Carbon fibre water tank, water pump, sprocket, Rotating Fan, Drive chain etc.

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Extra Curriculum Activities

Participate in poster presentation in 2011 at Amity University.

Inter college technical fest secured 2nd position in poster presentation in 2012.

Raw fest 2k11, secured 2nd position in nukkad natika

1st position in mantling & dismantling of engine at 2013.

Personal Details

NAME :Ramandeep Singh

Father name : Jasbeer Singh

D.O.B : 20 AUG 1992

Gender : Male

Language known : Hindi, English, Punjabi

Nationality : Indian

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge.

Date (Signature)

Place: Ramandeep Singh



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