October **, ****

Dear Sir or ma’am,

I am writing in response to an opportunity available on Indeed.com. I feel that I would make a great candidate to fill your position as a Irs customer represenative, I have a lot to offer your company. I have a GED as well as spent years training to obtain my Business office specialist degree. I have Banking and Financing certificate as well as spent the time and training to become a Certified Nurse’s Assistant. I have previously worked as a front desk receptionist at a popular hotel and was loyal to the company for four years and left to pursue my educational opportunities. I currently work as a customer sales chat, service representative for Teleperformance since June 21, 20016. I am dedicated employee who works hard to please my superiors’ and my customers. I have recently decided to return to work after taking some time off to stay home with and take care of my elderly family members. I happen to love for a company that is concerned with its customers happiness and overall satisfaction.

Some duties I have previously performed are:

Answering incoming calls.

Offer products available to customers.

Have a positive attitude.

Conversational skills

Be helpful to others around as this is a team environment.

Be punctual for shifts and meet scheduled adherence.

Willingness to learn/teachable.

Live the company values with morals and integrity

Working with complicated computer software systems typing 60 words per minute while assisting customers with their specific needs.

Conversational skills. Became knowledgeable in products that we sell. Attended training classes in full.

Build rapport, listen, clarify and manage conversational flow, Manage upset customers, conflicts and challenging situations

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

I hope this sounds like the kind of person you need? If it does, I am eager to speak with you. I’ve enclosed my resume a long with some references for your review. I look forward to hearing from you.

Sincerely,

Tyna Carpenter