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Support Active Directory

St. Louis, Missouri, United States
October 16, 2016

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St Louis


Mobile: - 442-***-****



I have gained over the 3+ years, a professional structured approach towards defect diagnosis and repair in many electronic/IT systems. Experienced in Help Desk, Desktop and Server Support enviroments. A knowledgeable Deployment Engineer I also have the flexibility and initiative to work alone at a home base or out on-site. Working alongside customers on-site as an outsource contractor has made me aware of using sound commercial judgement while dealing effectively with any problems that arise. My customer and communication skills are an asset to any company/team. Able to “hit the ground running”.

Key Skills:

Technical/User Support/Floor walking

Hardware/Software Troubleshooting/Repair (Break/Fix)

1st, 2nd and 3rd line support. Deployments/Refresh

Help Desk and Support Team Enviroments

Patient and understanding

Team Leader on national deployment.

Training & Instruction

Asset Management

Documentation Creation

Working to SLA’s

Computer Expertise:

Operating Systems

Windows 95/98/NT/2000/XP

Windows NT/2000/2003 Server

Exchange 5.5/2000/2003

Active Directory

LAN/WAN Administration

Software Packages

MS Office 97/2000/XP/2003

Outlook & Lotus Notes

PowerQuest, Ghost


SMS 2003


HP, Dell, IBM, Compaq, Fujitsu Siemens, Toshiba Desktops Servers and Laptops


Thin Client Systems


Info Trans, St Louis, MO Dec 15 – Present.

Desktop Support Specialist

Provided extensive Windows 7,8, 8.1and 10 support and Windows XP support

Configured and supported VPN connections

Hardware installation and upgrades; software installation and configuration.

Analyze computer problems, provide solutions, and implement hardware and software updates.

Assisted with PCI audit remediation services as well as policy and procedure development.

Conducted in depth pre-audit PCI compliance assessment.

Experienced with the ability to work and troubleshoot on Blackberry devices, desktop/laptops, monitors and printers.

Troubleshooting replications problems for a global application.

Use remote assistance software to remote into client's computer to resolve issues such as drive mapping, software installation, etc.

Provided support for rollout of laptops for all sales people, in addition to standard desktop support.

Performed remote support for VPN users.

As part of supported a wide range of standard and custom desktop and web-based applications, skills routinely used include: most areas of desktop and laptop support, setup, troubleshooting

Transferred user’s computer personality from old computer to new computer

Troubleshot corrupted software by checking windows event log, reinstalling application, and checking for patches

Provides end-user training regarding use of computers and networks.

Infosys Inc., San Jose, CA. Mar 15 – Nov 15.

Helpdesk/Desktop Support Analyst

Loaded standard BP PassPort image on laptop.

Installed and troubleshoot OS issues (Windows 98, 2000, XP and Windows7).

Troubleshoot any issues with standard image.

Migrated user's data to new system and ensured systems passed quality assurance before deployment.

Created computer accounts in Active Directory in specified OU's.

Ensured user belonged to proper groups for VPN access and support remote users with VPN connectivity issues (iRAS, iPass, dialup, cable, DSL).

Installed, configured, and troubleshoot Lotus Note, Microsoft Outlook, SAP, Blackberry/Smart phone/iPhone and other legal applications.

Proficient with Microsoft Office Suite.

Replaced/upgraded hardware in Dell and IBM desktop and laptops.

Technical mentor to other team members.

Designed and maintained SharePoint and Intranet websites for Legal users.

Responsible for Canon Multi-Function project from negotiate contract to deploy device.

Assist users for technical issues such as printer, missing data, wireless connection, iRAS problem, Legal applications, and MS Live Meeting by remotely or visiting users.

Conduct training for SharePoint, Live Meeting, MS Office, Remote access, Blackberry, Canon Multi-Function device, and Access.

Tested applications using remote desktop.

SS Financial Ltd – Bombay, IN. May 14 - Feb 15.

Desktop/Technical Support

Install, Configure and upgrade Desktop, Laptops, Point of Sale and related equipment: Monitor Network and servers.

Repair Hardware and software conflicts related to desktop and Laptop Computers

Coordinated project documentation and maintained project timeline via MS Project

Performed Network and Administration maintenance with Active Directory- Creating accounts, Adding & Deleting Users, Creating and Maintaining Group Policies, Password Resets.

Exchange- Creating new or secondary profiles for users, reconnect accounts to servers

Met all deadlines and made the necessary modifications as needed to meet the requests

Perform preventative maintenance on PC equipment, installing required software patched.

Represented the IT Department in providing Face-to-Face assistance external customers and vendors.

Refined Processed used by technician to improve ticket handling times.

Ensure the connectivity of PCs, Laptops, and other computing devices to both local area network and wide area network

Troubleshooting and installing network switches, APs and Routers.

ICICI Bank – Hyderabad, IN. Dec 12 - Apr 14.

Jr Network Administrator.

Designed, Installed, and Administered LANs and WANs.

Implemented Windows 2000 with Active Directory, NT 4.0, and SBS 4.5 as domain controllers

Planed, installed, configured Firewalls and VPNs at numerous sites

Built and administered Able Network's web servers using Apache, Qmail, & Proftp on RedHat Linux

Created and managed backup and restoration procedures including disaster recovery planning

Installation, upgrading and troubleshooting of a wide variety of hardware, software, and configuration issues, including the installation of printers, scanners, modems, ISA and PCI expansion cards, etc, on stand alone PCs and network clients using Windows 3.1, 9x, NT and Windows 2000, on over 2000 systems

Education & Training:

Bachelors Degree from Osmania University.

SMS 2003

MCSE (Win 2000).

MCSE (NT 4.0). A+ Technician.

MCP (NT 4.0, Win 2000).

References: Available on request.

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