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Customer Service Technical Support

Bessemer, Alabama, United States
$11.00 hr.
October 14, 2016

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Bernadine Collins

**** ******** ** ********, ** *5020

Mobile : 205-***-****


To work for a company that will allow me to utilize my skills and gain further experience while enhancing the company's productivity and reputation.


Degree/Course Institution Year of Passing Percentage / Grade Computer Science University of Alabama Pursuing 4.0 WORK EXPERIENCE

Organization Designation Duration

Pharmerica Pharmaceuticals

Pharmacy Technician /

Medical Billing

Aug 2006 - Aug 2012

Bellsouth Corporations

CSR/ Technical Support /

Sales Associate

Oct 2001 - Jul 2006


• Properly filled and dispense and average of 300 prescriptions per day, Assists the Pharmacist, precisely completed appropriate claims paperwork, documentation and system entry, verified patients eligibility and claims with Insurance Agencies, determined prior authorizations for medical forms and out patient procedures, entered orders into EMR System effeciently and without errors, maintain strict patient and Physician confidentiality.

• Effectively managed a high-volume of inbound and outbound customer calls, Address and resolved customer products complaints professionally, Managed call flow and responded to technical support need of customers, Identified and solved technical issues with a variety of diagnostic tools, Met and exceeded service and quality standards every review period, 6 years of Customer Service and Technical Support experience. FIELD OF INTERESTS

• Computer Cyber Security

• Customer Service Representative



• Skilled in Call Center operations

• Strong problem solving aptitude

• Skilled in Medical Technology

• Billing and collection procedures expert

• Knowledge in Microsoft Office, Word, Windows, Mac Systems, Java Systems, HTTP, HTML,and IP. ACHIEVEMENTS

• License Pharmacy Technician



I hereby declare that the above mentioned details are true to the best of my knowledge. gbgb

(Bernadine Collins )

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