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Technician Service

Asheville, North Carolina, United States
October 14, 2016

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Jon Maccombs

*** ********* **

Asheville, NC



• A+ Certification - COMP001020084059

• Network+ Certification - COMP001020084059

• Independent yet collaborative

• Results oriented

• Client focused


Allergy Partners, Asheville NC

Security Specialist / June, 2015 - October, 2016

Key Responsibilities:

• Writing, implementing and maintaining company computer security policies

• Designing encryption protocols

• Setting up and managing Malwarebytes Enterprise, Symantec Endpoint Protection, Dell Secureworks, Dell Data Protection Encryption and ESET Security

• Migrating all machines on domain (1800+) from two security products to one Allergy Partners, Asheville NC

Support Specialist / May, 2014 - October, 2016

Key Responsibilities:

• Support of users/devices on company network across 19 states

• PC repair, malware removal, software installations/upgrades

• Support of Windows and Outlook and MS office products

• Support of software running in a Citrix environment

• Imaging of PC's and planning for remote deployments

• HIPPA compliance while working with Electronic Medical Records Tolt Service Group, Charlotte NC

Regional Service Technician Level I - Asheville / March, 2011 - May, 2014 Key Responsibilities:

• Ordering of parts for all tickets with accuracy and timeliness

• Providing trouble ticket billing information when required

• Maintenance of parts inventory for multiple types of customer environments

• Constant adherence to Inventory Control practices and standards

• Complete ad hoc IT hardware installation tasks

• Complete project-based IT hardware installations

• Complete staging/integration services of IT hardware Tolt Service Group, Livonia MI

Regional Deployment Technician - Metro Detroit / June, 2010 - March, 2011 Key Responsibilities:

• Installation of IT hardware as part of deployment projects

• Installation of any IT related device found within retail environment

• Setup and configuration of installed hardware

• Complete troubleshooting of out of box failures

• Participation in staging and integration of IT hardware

• Participation in final disposition of items removed during project

• Constant adherence to Inventory Control practices and standards GM Lake Orion Assembly, Lake Orion, Michigan

Metal Finish/Auto Body Repair Technician / July, 2000 - December, 2009 Key Responsibilities:

• Inspection, recognition and repair of metal defects

• Compliance with M.V.S.S. procedures

• Repair of minor to heavy body damage

• Paintless dent removal

Alarm Services Network, Auburn Hills, Michigan

Installation Technician / August, 1997 - July, 2000 Key Responsibilities:

• Installation of residential and commercial alarm systems

• Installation of CCTV systems and multiplexors

• Installation of multi-zoned home audio

• Installation of access control systems

• Training of end-user(s) on functions and uses of equipment EDUCATION

New Horizons Computer Learning Center

PC Technician / Completed May 2010

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