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Sales Customer Service

Location:
Lompoc, California, United States
Salary:
$17.00
Posted:
October 14, 2016

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Lorna Vasquez

*** *.****** **

Lompoc, CA *****

P# 808-***-****

acw1s0@r.postjobfree.com

LORNA VASQUEZ

ACCOMPLISHMENTS

Director of Sales with 1 0+ years in Hospitality. Increased the REV PAR by 17.7% YTD and RGI 3.3% YTD. Also Corporate Market to 15.3% Groups 6.1%. Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers.

SKILLS & ABILITIES

● Compelling sales proposal writer

● Goal-oriented

● Positive and upbeat

● Review of contracts

● Courteous and helpful

● Adaptability and responsiveness

● Reservations and booking system experience

● Guest services

● Customer service

● Front Desk

● Cash Handling/Deposits

● Self-motivated

● Client development

● Networking skills

● Developing local contracts

● Opera

● Property Management

PROFESSIONAL

EXPERIENCE

SALES & EVENTS COORDINATOR, THE LANDSBY,SOLVANG,CA 03/07/2016-10/06/16

Compelling sales proposals, sales contracts, event planning, F&B. Corporate Business, Weddings etc… Creating BEO’s, taking group deposits. Assisting front desk when needed.

SALES/ RESERVATIONS, BW EVERGREEN INN & SUITES, FEDERAL WAY, WA 07/20/2015 - 10/16/15

Corporate Groups/ Meeting/ Reservations/Inventory/Front Desk DIRECTOR OF SALES, HOTEL INDIGO SANTA BARBARA, SANTA BARBARA, CA IHG, INTERCONTINENTAL HOTELS GROUP

09/05/2012 to 04/06/2105

Corporate business, wedding groups, contracts, Negotiations. I’m a one person Sales team, in writing proposals and closing contracts. Promptly resolved all customer requests, questions and complaints. Built relationships with customers and the community to establish long-term business growth. I’m involved with our CVB with monthly DOS meetings. Also being the only Green Hotel at this time in Santa Barbara. At times cover front desk when employee calls out. Payroll and deposits.

GUEST SERVICE AGENT, CHUMASH CASINO RESORT & SPA, SANTA YNEZ, CA 10/2009-09/2010

● Booking Guests reservations using promotions or rack rate.

● Looking into any online reservations.

● Answer any questions guest may have of the hotel or surrounding areas.

● Assist at the front desk with check in or check out. RESERVATIONS SUPERVISOR/GROUP SALES COORDINATOR, SANTA YNEZ VALLEY MARRIOTT, BUELLTON, CA 04/2004 to 11/2008

● Supported the sales team in writing proposals and closing contracts.

● Built packages for the hotel. Spa pkgs, golf pkgs, wine tour pkgs etc.

● Contacted customers by phone and email in response to inquiries.

● Promptly resolved all customer requests, questions and complaints.

● Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

● Built relationships with customers and the community to establish long-term business growth.

● Attended sales training camp and brought best practices leadership back to the company.

REFRENCES

Kathy Welcher- (858)***-**** (Regional Sales Director IHG) Meghan Saxton - (805)***-**** - Friend/ Ex- Co Worker (Events Manager) Bernadette Burpee- (805) ***-**** - Ex. Supervisor (Sales Manager) Beverly Snyder - (805) ***-**** - Friend

Page 2Lorna Vasquez



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