EFRAIN ALVAREZ

**** **** ****** **, *********, FL 34744 H: 407-***-**** C: 407-***-**** acw1re@r.postjobfree.com Customer service management professional experienced account collections. Team player with exceptional listening and critical thinking skills. Dedicated to effective team management and customer satisfaction. Microsoft Outlook, Word and Excel

Excellent time management skills

Customer-focused

Strong problem solving apptitude

Exceptional communication skills

Quick learner

Organized

Enthusiastic yet professional demeanor

Ethical approach

Superior attention to detail

Inventory control

Customer-focused

Customer Service Paint Department, 02/2011 to 07/2013 Home Depot – Orlando, FL

Dedicated Customer Service Representative who provides exceptional customer service through active Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientele. Answered product questions with up-to-date knowledge of sales and store promotions. Addressed and resolved customer product complaints professionally. Defused volatile customer situations calmly and courteously. Manager, 10/2006

Borders Inc – Orlando, FL

Evaluated consumer reports on a monthly basis.

Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Adhered to all confidentiality requirements at all times. Solved unresolved customer issues.

Identified individual development needs with appropriate training. Managed work flow to exceed quality service goals. Maintained up-to-date knowledge of product and service changes. Scheduled and led weekly store meetings for all employees. Instructed staff on appropriately handling difficult and complicated sales. Counted cash drawers and made bank deposits.

Interviewed job candidates and made staffing decisions. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Account Manager, 03/2002 to 07/2005

Aarons Rents – Bayamon, PR

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Originated, reviewed, processed, closed and administered customer accounts. Compiled database of applicants' financial statements, references and other information. Successfully closed a minimum of 6 new accounts per month. Recovered merchandise on outstanding accounts.

Negotiated past due payment agreements.

Monitored payments due from clients and promptly contacted clients with past due payments. Counted cash drawers and made bank deposits.

Reordered inventory when it dropped below predetermined levels. Store Manager, 01/2000 to 03/2002

Stride Rite – Canovanas, PR

Managed staff of 15 sales associates, 3 team leaders and 2 assistant managers. Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Completed weekly payroll.

Updated customer orders from start to finish in an accurate and timely manner. Assistant Manager, 03/1997 to 05/1999

Just For Feet – Bayamon, PR

Led Product Training on new products.

Trained and developed new associates on POS system and key sales tactics. Demonstrated use and care of merchandise.

Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Created visual marketing and styled window displays. Assembled promotional displays, including quarter and full-size point of purchase displays. High School Graduate: 05/1988

Adolfina Irrizary de Puig - Toa Baja, PR

EDUCATION

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