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Epic Activation Support Analyst

Location:
Clinton, Mississippi, United States
Posted:
October 13, 2016

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Resume:

Bonita F. Williams

**** **** ********* *****

Clinton, Mississippi 39056

Cellular: 601-***-****

E-mail: acw1rb@r.postjobfree.com

Summary of Qualifications:

Over twenty-five years customer service; over fifteen years’ experience in Information Technology, healthcare, ambulatory, clinical and patient service; over twelve years’ in Perioperative Services; over fifteen years’ experience in registration operational experience acute and ambulatory; management and supervision; skilled in developing operational workflows; assessments, validation testing, over fifteen years’ experience with full life cycle implementation, go-live; skilled facilitated; self- motivated, with the ability to work independently with minimal supervision and/or part of a team. Flexible with a “can do” attitude and the ability to remain professional under high pressure situations.

Technical Knowledge:

Cerner/Soarian Clinical, Ambulatory, ED, Financials, Scheduling(SIS) Epic (ASAP & OpTime), Material Management, Supply Chain, Charge Master, Service Desk, Remedy, Microsoft SharePoint, Patient Management, EAD, Microsoft Office, Access, Excel, Power Point, Word, CPT Coding, ICD-9/ICD-10, EHR/EMR, Medical Terminology, Medical Transcription, JCAHO Regulations, HIPPA Rules and Regulations.

Employment History:

Epic (ASAP)Act Consultant Forest General Hospital – Hattiesburg, MS Sept – October 2016

Provided emergency room support to the ASAP module.

Provided elbow to elbow training to the emergency room staff.

Answered miscellaneous questions and/or “how to” navigate type questions.

Epic Model 2015

SIS Support Analyst (remote) Bryan Health. – Lincoln, NE August – Present

Systems Support Analyst

Coordinate applications software issues, including upgrades/release, break/fixes, requests for services between the health system user/customers and the applications vendor, and other related parties.

Coordinate change control with the vendor and health system IT.

Educate the user areas related to the changes as needed.

Provide on-going applications support including monitoring of routine operations, background jobs, interfaces (from the applications side).

Troubleshoot and coordinate the problem resolution for applications-related issues to include: jobs not processing such as orders, registrations/bed assignments, claims rejections, printing, interfaces (from the applications side).

Modify applications and related content, e.g. pharmacy formulary, charge master edits, changing banks, clearinghouses, reference laboratory, new and changing locations.

Support the reporting operations, recognizing that user areas run most reports themselves, to include write (as needed/requested) reports, run standard reports, and support scheduled reports, and run month-end, year-end reports.

Coordinate and assist in the data submissions, e.g. registries, etc.

Crystal report writing and/or modifications.

Soarian Activation Consultant Course Hospital – Syracuse, NY April - May 2016

Provided support to the Med Surg

Provided elbow to elbow training to the clinical staff such as rooming the patient-how to document patient chief complaint, vitals, allergies, review medications.

Answered miscellaneous questions and/or “how to” navigate type questions.

SIS Support Analyst (remote) MedMatica Consulting Assoc. – Harrisburg, PA April – July 2016

Coordinate applications software issues, including upgrades/release, break/fixes, requests for services between the health system user/customers and the applications vendor.

Provide on-going applications support including monitoring of routine operations, background jobs, interfaces (from the applications side).

Support the reporting operations, recognizing that user areas run most reports themselves, to include write (as needed/requested) reports, run standard reports, and support scheduled reports, and run month-end, year-end reports.

Epic Go Live Consultant Wellstar Atlanta Medical Center – Atlanta, GA March – April 2016

Provided front desk support to the Cadence/Prelude modules ETE training front desk staff such as Scheduling an office visit and Registration-demographics, contact information, Guarantor accounts and insurance verification for coverage.

Scanned documents such as HIPPA, Consent, IDs

Provided elbow to elbow training to the clinical staff such as rooming the patient-how to document patient chief complaint, vitals, allergies, review medications.

Assist with setting Epic, Outlook, Cash Drawer, Enterprise Payment, DAR

Answered miscellaneous questions and/or “how to” navigate type questions

Epic Go Live Consultant MD Anderson Hospital – Houston, TX January - March 2016

Provided elbow to elbow training for HIM Staff such as Data Security-Merging medical records.

Answered miscellaneous questions and/or “how to” navigate.

Activation Support Analyst Bryan Health – Lincoln, NE October – December 2015

Provided on-site support during the “go live” period and post “go live” transition as necessary.

Provided remote nerve center phone support during the “go live” period and post “go live.

Properly managed phone, case, and e-mail queues in accordance to the established quality and

performance standards often this includes working in one or more channels simultaneously.

SIS Systems Analyst Virginia Hospital – Arlington, VA September – October 2015

Participated in staff meetings/ conferences calls pertaining to SIS Scheduled Go-Live

Identified, resolved, documented and escalated issues that could not be resolved to the proper issue resolution resource(s) as designated by the client.

Performed high priority response to any identified critical issues.

Collaborated with the Client’s go-live project team to identify and facilitate client end user’s ability to access and utilize standard features, components and capabilities of specified SIS applications and respond to their questions and concerns;

Provided one-on-one guidance with end-users and provided just in time training.

Reinforced prior education and training; assisted with questions or procedures.

Occasionally performs other duties as assigned.

SIS Systems Analyst Consultant St. Barnabas Hospital, Bronx, NY January – August 2015

Reviewed, discussed, understood, and executed the Cerner SIS processes and procedures with team on the current systems.

Created workflow analysis, designed, built, tested, and validated implementation activities

Create training and education planning based upon standards and contract requirements

Worked on building schedules, post case data entry, pick lists, and help configure system so that charges come back to the financial system.

Created pick lists, post case data entry, understanding of how to set up the charges so they go into the financial system etc.

Occasionally performs other duties as assigned.

SIS Implementation Consultant Cheshire Medical Center – Keene, NH June – December 2014

Determine clinical requirements and establish partnership with client for successful implementation for the project team (client, vendors).

Installed, configured, and supported Cerner SIS software components during implementation project, upgrades, and additional services.

Reviewed, discussed, understood, and executed the Cerner SIS processes and procedures with team on the following items and set expectations.

Reviewed technical tasks / needs and managed identifiable artifacts resulting from them.

Create training and education planning based upon standards and contract requirements

Provided Project Manager with overall project summary with items completed correctly, items completed incorrectly, and ways to improve for next time - Client’s satisfaction level.

Communicated and documented – verbal and written: training documents, resource responsibilities, agenda, kick-off and go-live.

Activation Support Analyst Bryan Health Systems – Lincoln, NE April – May 2014

Supported client implementation activities on-site and serve as a primary client contact on Cerner Soarian application.

Evaluated client Cerner Soarian user proficiency on-site.

Provided on-site support during the “go live” period and post “go live” transition as necessary.

Soarian Activation Support Analyst Region One – Memphis, TN February - March 2014

Go-live/command center and supported EPIC applications.

Monitored, prioritize and analyzed open issues.

Provided quality solutions and updates for issues, and when appropriate.

Collaborated with other technical support teams during the troubleshooting process.

Worked with groups across corporation to drive issue resolution.

Soarian Activation Support Analyst Highland Hospital, Oakland, CA January – February 2014

Go-live and supported EDIS application.

Trained and educated users on EDIS application systems functionality and capability.

Worked directly with the clients to clearly understand the issue.

Utilized tools available to troubleshoot and determine the specific root cause of client issues.

Documented troubleshooting steps and progress in an issue tracking system.

Collaborated with other technical support teams during the troubleshooting process.

Senior Consultant Southeast Hospital – Cape Girardeau, MO June – January 2014

Supported Siemens Invision, Soarian Financial/Clinical applications.

Maintained and enhanced mechanisms to track, trend, and report quality measures and compliance reports for the health plan(s).

Supported the continuous quality improvement process needs of the Quality Measures Department.

Analyze user feedback on system/software specific issues and communicate practical lessons learned,' solutions and recommendations to IT for systems enhancement purposes.

Siemens Support Analyst Valley Care Health – Youngstown, OH September – May 2013

Supported Siemens applications, including the maintenance of usernames, responsibilities and application security.

Monitored, managed, and resolved incoming tickets escalated from Remedy.

Utilized SharePoint to document projects, and share information

Analyze and evaluate system issues or interpret clinical enhancement requests to determine whether education, system, clinical workflow or patient care problems exist.

Monitored, managed, and resolved incoming tickets escalated from Remedy.

System Support Analyst Alameda Health Systems – Oakland, CA September – August 2012

Supported Siemens Invision/Signature, SIS applications, including the maintenance of usernames, responsibilities and application security.

Monitored, managed, and resolved incoming tickets escalated from Remedy.

Responsible for understanding customer needs, researching issues, designing and delivering quality resolutions.

Participated in an on-call rotation for after-hours support.

SIS Implementation Consultant Northshore LIJ – Westbury, NY May – August 2011

Determine clinical requirements and establish partnership with client for successful implementation for the project team (client, vendors).

Reviewed, discussed, understood, and executed the SIS processes and procedures with team on the following items and set expectations.

Reviewed technical tasks / needs and managed identifiable artifacts resulting from them.

Create training and education planning based upon standards and contract requirements.

Worked with key stake holders like the Director of Surgical services, the head nurse and super uses to implement SIS.

SIS Systems Administrator University Medical Center, Jackson, MS April 1998 – May 2011

System administrator ensured operating systems work accordingly.

Implemented and supported Surgical Information Systems, Siemens Signature/Invision, Soarian, and Cerner.

Reviewed, discussed, understood, and executed various application processes and procedures.

Developed training materials, course schedules, course syllabus, instruction manuals, and PowerPoint presentations.

Maintained and performed installation, configuration, monitoring, testing, and maintenance of operating system work stations and complex servers, ensuring operating systems work together, trained and support end-user business requirements, and function properly.

Charge master -built data sets, master files, and reports, perform quality assurance and integrated testing and release new functionality to end-users.

Report writer including OR daily, monthly and YTD statistics, utilizations and Anesthetic reports.

Supported development, test and production environments, including the maintenance of usernames and responsibilities and application security.

Occasionally performs other duties as assigned.

Education:

Belhaven University, Jackson, MS - BS Degree



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