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Customer Service Assistant

United States
October 13, 2016

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Ramona Gail Harley

**** * *** ** #****

Mesquite,Texas 75149

Objective: To peruse a career position with an organization that requires motivation, dedication where individual achievements and performance will be recognized; thereby allowing opportunities for growth and development.


Ability to evaluate and solve complex issues.

Excellent knowledge of Microsoft applications such as Word, Excel, Lotus,

Works well with peers


Apple One Temporary Services 4/201*-**-****

Indexing documents that are received from veterans administratiofor veterans to see a physician that take the veterans choice program,for veterans to see physician that are with a close distance to where they live,making outbound calls to providers to set up appointments for veterans,

Dallas Independent School –Substitute Teacher Assistant 08/ 2015-4-2016

Assist Teachers with students arrival and departure on buses

Assist Teacher with student’s special curriculum that are physically challenge

Assist students with physical disabilities with wheel chairs lifting and positioning

Assist students with physical needs, and hygiene

Manage behavior of students, and adapting to each student behavior

Help supervisor students throughout the day inside classroom

Assist with Modification (IEP) Education Goals and classroom activities

Pennymac Mortgage-Customer Service Representive 10/2013-6/2015

Received inbound and outbound call from customer’s

Research and resolve loan serving inquiries regarding payments, escrow, taxes, payoff and loan documents

Cross selling loan products

Work with delinquent customers

Process payments over the phone, and setting up auto draft with clearing house with mortgage


Maintain call control, utilize listening skills to bridge communication gap with borrowers

Gathering information and solving complex issues

Bank of America Home Loans– Customer Service –Concierge 7/2011-10/2013

Answered inbound calls from Homeowners regarding mortgage loan inquiries, answered loan questions and providing solutions to assist with mortgages.

Assisting Homeowners with loan Modification solutions, clarifying documents needed, and taking loan payments on behalf of Mortgage case managers whenever they are unavailable.

Dallas Independent School - Highly Qualified Teacher Assistant 3/1996-8/2008

Assisting students in Math and reading computer lab to work on special projects assign by their teachers, assisting in classrooms with the absent and present of the teacher.

Working with students in small groups

Assist teacher prepare materials

Assist in attendance office with enrolling and withdrawal of students


West Monroe High-Diploma

Grambling State University- Some College Courses

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