Ramona Gail Harley
Mesquite,Texas 75149
acw1pw@r.postjobfree.com
Objective: To peruse a career position with an organization that requires motivation, dedication where individual achievements and performance will be recognized; thereby allowing opportunities for growth and development.
Skills
Ability to evaluate and solve complex issues.
Excellent knowledge of Microsoft applications such as Word, Excel, Lotus,
Works well with peers
Experience:
Apple One Temporary Services 4/201*-**-****
Indexing documents that are received from veterans administratiofor veterans to see a physician that take the veterans choice program,for veterans to see physician that are with a close distance to where they live,making outbound calls to providers to set up appointments for veterans,
Dallas Independent School –Substitute Teacher Assistant 08/ 2015-4-2016
Assist Teachers with students arrival and departure on buses
Assist Teacher with student’s special curriculum that are physically challenge
Assist students with physical disabilities with wheel chairs lifting and positioning
Assist students with physical needs, and hygiene
Manage behavior of students, and adapting to each student behavior
Help supervisor students throughout the day inside classroom
Assist with Modification (IEP) Education Goals and classroom activities
Pennymac Mortgage-Customer Service Representive 10/2013-6/2015
Received inbound and outbound call from customer’s
Research and resolve loan serving inquiries regarding payments, escrow, taxes, payoff and loan documents
Cross selling loan products
Work with delinquent customers
Process payments over the phone, and setting up auto draft with clearing house with mortgage
payments
Maintain call control, utilize listening skills to bridge communication gap with borrowers
Gathering information and solving complex issues
Bank of America Home Loans– Customer Service –Concierge 7/2011-10/2013
Answered inbound calls from Homeowners regarding mortgage loan inquiries, answered loan questions and providing solutions to assist with mortgages.
Assisting Homeowners with loan Modification solutions, clarifying documents needed, and taking loan payments on behalf of Mortgage case managers whenever they are unavailable.
Dallas Independent School - Highly Qualified Teacher Assistant 3/1996-8/2008
Assisting students in Math and reading computer lab to work on special projects assign by their teachers, assisting in classrooms with the absent and present of the teacher.
Working with students in small groups
Assist teacher prepare materials
Assist in attendance office with enrolling and withdrawal of students
Education
West Monroe High-Diploma
Grambling State University- Some College Courses