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Customer Service Manager

Beaumont, Texas, United States
60, 000
October 13, 2016

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Anthony Daigle

(c) 631-***-**** (e)


Experienced Mechanical Technician and Lead Repairman with a record of successfully using manual techniques to repair and maintain machinery and mechanical equipment. Extremely comfortable working in a highly critical, fast paced environments, which has shifting priorities and can possess the required level of enthusiasm and energy needed to ensure equipment is properly installed and repaired to run smoothly, and operate efficiently. I am seeking a position where I can adequately utilize my skills to enhance the company goals and priorities. CORE COMPETENCIES

• Welding • Problem Solving • Workflow Planning

• Manufacturing Operations Support • Management Skills • Team Work

• Technical documentation/reporting • Troubleshooting • Organizational Skills

• Detail Oriented • Mechanical Work • Time Management CERTIFICATIONS

• All issued in TX: NCCER Certified - OSHA Certified – TWIC Card - RTFL Forklift Certified EDUCATION

Associate of Applied Science – Business Management Brown Mackie College 2012 Associate of Applied Science – Business Administration Johnson C. Smith University 2004-2006 CAREER EXPERIENCE

HMT – Lead Repairman, Beaumont 2014-present

• Assist with Mechanical installations for floating roofs, domes, and seals at multiple refineries / pipelines nationwide

• Utilize JSA’s prior to conducting each job to ensure safety standards are followed to prevent any incidents

• Responsible for ensuring other repairmen ensure work areas adhere to OSHA standards

• Develops, test, and make modifications to mechanical equipment

• Complete all duties according to applicable site safety standards and procedures

• Discuss job completion overview with the Supervisor for information to be logged and/or relayed to Project Manager

• Assist field technicians with diagnostic checks and symptom analysis

• Explain technical issues with the Floating Roofs to non-technical plant representatives

• Keep an up-to- date inventory of mechanical tools, and any necessary equipment needed for each job

• Repair and replace defective equipment parts by conducting aluminum welding techniques

• Interpret procedures and test plans and offer training to new employees

• Assign other repairman to different tasks, oversee work scope of repairmen, and suggest corrective actions

• Wear appropriate PPE clothing during each task and ensure all repairmen have proper PPE for each task

• Clean and lubricate bearings, and other machinery parts and consult with senior colleagues regarding technical issues

• Use power tools, wrenches, pneumatic tools, pliers, hammers, socket wrenches, and other tools to troubleshoot and re- pair complex equipment problems

• Perform maintenance on compressors when repair is needed during tasks Roof Services – Roofer Apprentice, New York 2012-2014

Assisted with the installation and repairs of both flat and shingle residential/commercial roofs

Examined rooftops to ensure structural integrity, safety, and compliance requirements were followed

Installed items that required cutting or sectioning off of roof areas, such as ducts, and sky lights

Investigated, diagnosed, and repaired residential / commercial leaks by determining leak points

Managed material deliveries and inventory at job sites for each job task and identified appropriate tools and personal protective equipment needed to complete the task

Ensured work areas adhered to OSHA standards and followed safety procedures and standards Roman Trucking Co. – Warehouse and Distribution Manager, New York 2012-2014

• Managed and monitored shipping, inventory control, customer service, purchasing / procurement, and receiving at the warehouse

• Managed warehouse and distribution for both residential and commercial deliveries

• Maintained all reports, budgets, costs, and continually worked to streamline all operations

• Negotiated all vendor pricing agreements for services and supplies, and transportation / carrier contracts

• Built strong customer relations and worked diligently to consistently lower costs and increase productivity by using state of the art technologies

HMT Tank - Tank Technician Manager, Beaumont 2005-2007

• Monitored team progress and enforced deadlines while keeping safety as a top priority on all projects

• Ensured proper costs, and resources where used to achieve safe and efficient tank turnarounds, rebuilds, mainte- nance, demolition, and new tank construction

• Installed floating roof seals inside of tanks at different refineries and pipelines nationwide

• Ensured effective teamwork existed with other technicians for safe executions of job tasks

• Inspected products to determine repair needs and identified appropriate tools and protective equipment needed to complete tasks

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