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Customer Service Sales

Location:
Scottsdale, Arizona, United States
Salary:
100,000
Posted:
October 13, 2016

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Resume:

Charles Rainey, Jr

Scottsdale, AZ

acw1p7@r.postjobfree.com 520-***-**** (cell) www.linkedin.com/pub/charlie-rainey/26/264/a1b Operations Leader, General Management, LSSBB

Operations Leader with a passion for competitive excellence and a catalyst for profitable, continuous improvement. Demonstrated leadership abilities in multi-facility manufacturing organizations for start-up, turnaround, accelerated growth, consolidation, and closure situations. Successful management of plant operations, product development, procurement, human resources, and regulatory compliance in both union and non-union facilities. Proven ability to quickly assess, utilize and adapt previous experiences to execute policies, practices, and procedures. Key Competencies

Lean Six Sigma Black Belt Customer Service (Retail, Wholesale, & OEM Sales)

Leadership Training and Development Strategic Planning & Execution, M&A

Production and Inventory Control (MRP, ERP) Single (300+ EEs) & Multi-facility Management

Business Process Improvement Quality System Management (ISO 9001)

Product Life Cycle Management SPC, DMAIC, Benchmarking, & Data Analysis

Operating P&L & Capital Plan Leadership Foster Foreign & Domestic Partnerships

Team Building based on Integrity & Trust Warehouse, Distribution, 3PL, & Fleet Management

Infectious Enthusiasm & Employee Engagement Relationship & Change Management Significant Performance Achievements

Plant Turn-Around, Gross Margin from ($800k)/QTR to $900k/QTR in 14 months as Gross Sales fell 25%, Plant Manager, Hart & Cooley

Lean Transformation, Deployed Lean Manufacturing subsequently adopted by the entire company and which reduced YOY Plant Labor and Overhead by $1.1MM, Plant Manager, Imation

Accelerated Process Improvement and Cost Reduction Initiatives which reduced Scrap, Direct Labor, Indirect Labor, Maintenance, Warehouse, Freight-in, and Freight-out expenses which yielded savings

> $1.0MM, Director of Operations, Gibraltar Industries Professional Experience

ZIVELO Feb 2016 to July 2016

Scottsdale, AZ 85251, 877-***-**** ext 751

Fabricated point of sale and interactive kiosks for the restaurant, entertainment, travel, service, etc. industries. Director of Operations

Reported to the COO and led Project Mgmt, Engineering, and Procurement in the manufacturing of the kiosks.

Introduced and implemented the use of business and process tools, metrics, and KPIs

Universal Metal Industries June 2015 to Dec 2015 Phoenix, AZ 85007, 602-***-****

Manufacturer of high quality kitchen, BBQ, and bathroom ventilation products. Chief Operations Officer

Reported to the Owner/President and led the Manufacturing, Warehouse/Shipping, and Engineering departments in the development, manufacturing, and distribution of the galvanized and stainless steel ventilation product lines.

Improved Labor Productivity by >15% in 3 months and Increased units shipped by >40% in 3 months

FXI, Inc. Jan 2014 to Mar 2015

Orange, CA 92865, 610-***-****

Manufactured polyurethane foams in support of sales to furniture and bedding manufacturers. Technical Manager

Reported to the SVP and led the Foam Pourline Team in the manufacture, QC test, and delivery of the highest quality polyurethane foam at the lowest cost to internal and external customers. Complied with all federal, state, and local EHS regulations.

Improved Material Yield by reducing number of machine set-ups – YOY by >5%

Improved Throughput Rate and reduced Labor by reducing number of machine set-ups – YOY by >10%

Reduced Product Variation using Pareto and Root Cause Analysis of foam defects – YOY by 30% 2

Gibraltar Industries – Award Metals Nov 2011 to Nov 2013 Baldwin Park, CA 91706, 716-***-****

Fabricated sheet metal roofing, vents, trims, flashings, and gutter products for servicing wholesale and retail sales channels.

Director of Operations

Reported to the VP/GM with P&L accountability. Led the Customer Service, Production, Maintenance, Engineering, Warehouse, and Distribution Teams consisting of 160+ professional and hourly (Union and Non-Union) employees at four west coast facilities. Maintained EHS, DOT, and Sarbanes-Oxley compliance. Established Operational priorities and Performance metrics and deployed Lean Manufacturing tools, Kaizen events, and cross-functional teams to meet P&L targets throughout the Supply Chain.

Implemented an IIPP which reduced the OSHA Recordable Rate, YOY by >30%

Slashed Direct Labor expenses – YOY by >20%

Cut Scrap expenses – YOY by 10%

Improved Direct and Indirect Labor Productivity – YOY by >10%

Reduced Factory Labor expenses – YOY by >30%

Cut Out-bound Freight expenses – YOY by >10%

Improved On-Time-Delivery from 70% to 99% for orders shipped complete on-time

Gibraltar Industries – Southeastern Metals Nov 2009 to Oct 2011 Jacksonville, FL 32218, 904-***-****

Fabricated sheet metal roofing, vents, trims, flashings, and gutter products for servicing wholesale and retail sales channels.

Director of Operations

Reported to the President with P&L accountability. Led the Production, Maintenance, Warehouse, and Distribution

(Including 3PL) Teams consisting of 60+ professional and hourly employees. Maintained EHS, DOT, and Sarbanes- Oxley compliance. Established Operational priorities and Performance metrics and utilized Lean Manufacturing tools, Kaizen events, and cross-functional teams to meet P&L targets throughout the Supply Chain.

• Implemented the use of Product Life Cycle Management to reduce inventory

• Improved Cost of Quality expenses – YOY by >20%

• Slashed Scrap expenses – YOY by 20%

• Cut Direct Labor Expenses – YOY by 8%

• Improved Indirect Labor utilization – YOY by 10%

• Cut Distribution Center and Factory Labor expenses – YOY by >20%

• Championed Talent Development which Improved OEE – YOY by 1>0%

Hart & Cooley (owned by Tomkins) May 2006 to Sep 2008 Tucson, AZ 85701, 616-***-****

Manufactured HVAC accessories, including grilles, registers, diffusers, and flexible duct in support of wholesale and retail sales channels.

Plant Manager

P&L accountability for plant with $24MM to $18MM Gross Sales. Led the Plant Operations (24x7x52) having 20+ professionals and 300+ Union and non-Union hourly employees. Maintained EHS, ADEQ, and Sarbanes-Oxley compliance. Established Operational priorities and Performance metrics and deployed Lean Manufacturing tools, Kaizen events, and cross-functional teams to meet P&L targets throughout the Supply Chain .

• Turned-around the poorest performing plant to the best performing plant for the year 2007 at H&C

• Gross Margin – YOY ($800k)/QTR to $900k/QTR in 14 months as Gross Sales concurrently fell 25%

• Reduced Workers’ Compensation Expenses – YOY 86%

• Reduced Material Scrap – YOY 81%

• Improved Line Item Fill Rate – YOY 82% to 98%

• Championed Supply Chain integration to reduce RM, WIP, and FG Inventory Value – YOY 41%

• Improved Productivity – YOY 22%

• Reduced Unit Cost – YOY 28%

• Integrated use of Kaizen events, VSM, 5S, Kanban, one-piece flow, SMED, and MMS Lean techniques to bend the cost curve and reduce time between customer order and customer payment, DWC < 35 days

• Led the Plant’s management team in the plant’s closure on-time and under-budget 3

Imation July 2000 to Mar 2006

Tucson, AZ 85747, 888-***-****

World Leader in the Manufacture of digital magnetic tape products consisting of magnetic dispersions precision- coated on thin PET films for servicing both domestic and foreign end-user and distributor sales channels. Plant Manager

P&L accountability for plant with $160MM Gross Sales. Led Plant Operations (24x7x52) having 30+ professionals and 280+ hourly employees. Maintained EHS, ADEQ, and Sarbanes-Oxley compliance. Established Operational priorities and Performance metrics and deployed Lean Manufacturing tools, Kaizen events, and cross-functional teams to meet P&L targets throughout the Supply Chain.

• Led the Team in achieving the Product Quality, Customer Service, P&L, and Unit Cost objectives

• Collaborated on the selection of potential new businesses, including nanometer scale products

• Led the efforts to upgrade the Quality Management System to ISO 9001: 2000

• Collaborated with the Corporate Team on the sale of the facility

• Championed the integration of Lean and SPC principles throughout the plant’s operations

• As part of a “Due Diligence” Team, Led the property, plant, equipment, and IP assessment group in the successful acquisition of a European competitor

• Achieved < 10 ppm on Customer returns for defects by deploying Root Cause Analysis and 8D

• Led the Plant’s management team in the plant’s closure ahead-of-time and under-budget

Graham Magnetics June 1982 to July 2000

Graham, Texas 76450, 940-***-****

Manufactured digital magnetic tape products consisting of magnetic dispersions precision-coated on thin polyethylene terephthalate films for servicing both domestic and foreign end-user and distributor sales channels. Engineering, Technology, & Quality Director

Coatings Processes and Product Engineering; EHS, EPA and TNRCC Regulatory compliance; Vendor management; Product costing; Customer Technical Service in support of Sales; ANSI Standards Committee Member; Capital projects management; Product development and scale-up of new magnetic media products; deployment and upgrade of the ISO 9002 Quality Management System; Q.A. and Q.C.; Purchasing; Physical Distribution; Maintenance; and four production departments. Budget variances for all of the magnetic tape products and P&L accountability for a new specialty tape product.

• Reduced unit costs for existing products through material yield and equipment runtime improvements.

• Developed and scaled-up to production a new specialty tape product with a >50% gross margin.

• Led the successful upgrade of the Quality Management System to ISO 9002:1994, increased throughput capacity by modifying the existing equipment, and adopted the use of SPC for all products.

• Led the development and production scale-up of the 3490 product which generated $20MM annual sales

Education

Pennsylvania State University, University Park, PA Bachelor of Science, Secondary Education - Chemistry

Certification

Lean Six Sigma Black Belt, Certificate # C1642, Issued 9/1/2016, Acuity Institute

OSHA 24 Hour HAZWOPER, Certificate Number 140**********, Issued 5/7/2014, Safety Unlimited, Inc.

Volunteer Activities

Gospel Rescue Mission Distribution Worker

Adult Sunday School Teacher and Church Deacon

United States Patent

4,494,878 Fastener-Free Baffle Assembly System

Professional Continuing Education

Lean Manufacturing & Lean Office

Lean Enterprise, U of Tennessee

Project/Matrix Management: Planning, Scheduling, Control, Execution, SMU

Statistical Process Control/Reducing Variation, T Wheeler, U of Tennessee

Micromatic Management Simulation, U of Cincinnati

Chemical Engineering for Chemists, U of South Florida



Contact this candidate