Sign in

Customer Service Representative

Rochester, New York, United States
October 13, 2016

Contact this candidate


Jessica Correa

Rochester, NY - 585-***-****

Authorized to work in the US for any employer


Shift Leader

Dounkin Donuts - Gates Center, NY - December 2015 to Present Perform food production duties or serve customers at the cash register. Some operations duties include maintaining clean and organized workstation and ensuring a clean guest area. Work in a team environment and must possess the ability to communicate effectively with managers and coworkers. Shift leaders may also need to train or support training of new-hire crew members. Customer Service Representative

DialAmerica - Rochester, NY - December 2014 to November 2015 Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise.

Crew Member

Burger King - Rochester, NY - April 2013 to November 2014 Burger King crew members greet customers, ring up purchases, and handle money. In some cases, you must also assist in food preparation. Additional job duties include answering questions about menu items and reviewing restaurant policies and services with customers. Training generally involves hands-on computer instruction and audio/visual orientation with a hiring manager. Receptionist

Catholic Family Center - Rochester, NY - November 2012 to October 2013 Welcomes visitors by greeting them, in person or on the telephone. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.


Liberal arts

Monroe Community College


Customer Service (5 years), Leadership Training (1 year)

Contact this candidate