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Customer Service Test Cases

Location:
Aurora, Illinois, 60504, United States
Posted:
October 13, 2016

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PADMA NAMBORI, U.S. Citizen

**** ********** ***** #**, ******, IL 60504 ● 248-***-**** ● acw1ky@r.postjobfree.com

SUMMARY

Over 6.5 years of experience in Quality Assurance of Web based as well as Client/Server applications in Banking, Financial (Trading) and Retail domain. Experience also includes but not limited to Requirement Gathering, Analysis, Planning, Testing of Client/Server and Web applications. Strong project management skills with proven ability to create and maintain work plans and direct testing tasks. Able to work both as a team player and on individual assignments.

WORK EXPERIENCE:

Wrote and maintained Test Plans, Test Cases in QA management tools like Test Plan GUI (CBOE),Test Director and Quality Center

Experience writing and executing manual test cases

Experience running Test Scripts

Mapped requirements to the test cases through Quality Center 9.0

Prepared Test Metrics and generated weekly and monthly status reports for Leadership review

Reported and maintained product defects, verified fixed defects, and prioritized outstanding defects

Good Understanding of Software Development Life Cycle, Agile Development

Good knowledge on browser/OS compatibility testing, QTP, winrunner

Excellent communication skills

Knowledgeable on localization testing

Experience on Agile Methodology

EDUCATION

BA – Andhra University, India with computer applications focus

Computer Diploma – KWIK, India

Significant course work in in Computer Science Dept.- Oakland Community College, Michigan

TECHNICAL SKILLS

Operating Systems Windows, UNIX and Mac

Programming Languages C and COBOL

Testing Tools Quality Center

Database MySql,PL-SQL

Web Related HTML, JavaScript, and XML

Defect Tracking Tools Bugzilla and JIRA

Configuration Management Visual Source safe, CVS

Change Management Tools Test Director, Test Link

Automation Tools Agile, QTP, Winrunner

Proficient with MS Word, Excel

PROFESSIONAL EXPERIENCE:

Chicago Board of Options Exchange (CBOE), Chicago Nov 2012 – Current

Responsible for comprehensive test case development and running test scripts utilizing in-house CBOE automation tools. Current role has significant interactions with number of departments, work closely with the developers and business analysts. Extensive application of Agile methodology using scrum master. Also responsible for mentoring new employees.

Responsibilities:

Job operated within a very agile environment, with daily scrum meetings; stand-up meetings, sprints, presentations and review

Writing and reviewing test scripts as per the business case scenarios

Involved in Functional and Regression testing

Created Test cases, Test plans in Test Plan GUI and Identified Project Milestone dates

Execute the develop test scripts using in house build application

Involved in creating the test data for the data verification in Oracle database using SQL

Supported testing hot fixes and Regression testing for Emergency Releases

Worked closely with the Business Analysts & Developers throughout the implementation to drive complete business process and to build quality processes into the design of applications.

Used SQL queries to extract data and access databases, particularly to check the order information and other information details

Used BMC Remedy for tracking defects and generating various reports & graphs to help and analyze the overall Integration Testing

Involved in tracking the defects in BMC remedy on a daily basis and ensure all issues are appropriately logged and assigned to appropriate personnel for timely issue resolution

Planning for and reviewing the Test cases for Functionality, Security, Database and Acceptance testing

Training New employees in various tasks e.g. match trades with CTMR, creating new users in SA GUI,how to do simple and complex trades and creating defects in using remedy.

Experience with membership application and IPD application.

SearsPartsDirect.com Mar. 2010 – May 2012

SearsPartsDirect.com! is online access point for repair parts and accessories from every major brand - regardless of where you bought them. From electronics to lawn and garden equipment, we offer genuine parts from the original manufacturers, all backed by the Sears Satisfaction Guarantee.

Environment : UNIX, Java2, JBoss, XML & MySql

Tools : Test Link and JIRA.

Duration : 2 Year(s).

Team : 4 Members.

ROLES AND RESPONSIBILITIES

Defining the process and coding guidelines to improve the productivity and reducing the maintenance cost

Worked in the form of sprint team with business analysts and developers in Agile methodology

Participated in test plan and test case reviews. Coordinated the development and execution of test plans

Performed compatibility testing for the different browsers (IE, Fire fox, and Safari)

Participated in White Board sessions with development team to gain clarification on the requirements of the applications

Managed day to day operations for assigned staff and projects, including project management tasks such as resource allocation and prioritization, business case estimates, software quality assessments, client reports, and time reporting. Tasked with anticipating needs and implications of decisions, proactively working to identify, clarify, resolving issues, and removing barriers within and outside the organization in a timely manner

Implemented Requirements Traceability for 100% requirements tracking to test coverage metrics

Performed smoke, ad-hoc, functional, cross-browse testing on IE, FF and Google chrome, and webpage load testing on the QA, staging and production environment

Participated in preparing projects reports and metrics

Involved in weekly walk-throughs, status reports and inspection meetings to verify the status of the testing effort and the project and to discuss bugs and new enhancements

Automated functional tests using Selenium IDE

STAPLES, BOSTON, MA. May 2008 – Feb. 2010

The Company intended to eliminate mail-in rebates to improve customer experience. Staples' new convenient online rebate submission system enables customers to submit select Staples rebates online, through stapleseasyrebate.com. This project is consistent with the company's plan to transform its stores and business model to an approach built around customers and their needs, rather than around products.

Environment : .Net, Net Run & SQL Server

Scripting Lang. : Perl (Web Services Framework).

Duration : 2 Years.

Team : 5 Members.

Client : Staples, US.

ROLES AND RESPONSIBILITIES:

Testing of Web based client/server and desktop (Publishing) software applications using testing techniques like Black Box, Manual

Created, maintained and reviewed QA test plans, test data and test cases

Maintained product user-interface and functionality consistency to various platform (Windows/Mac) standards

Installed and maintained product test environments on Windows and Macintosh

Performed Regression testing, Integration testing, Functional testing, End-to-End testing etc. on various software products

Responsible for test planning, test case generation, acceptance testing, structured testing, regression testing, workflow testing, and defect reporting

Participated in knowledge sharing sessions, covering general functionality of the product

Performed Build Acceptance Testing (Smoke Test) for every build release to QA

Validated sites across browsers and operating systems, verified the accuracy of links, visual presentation and its alignment with design specifications

Developed SQL scripts for various Database checks.

PROJECT: TMS Suite (Entitlements and Enhancements)

Entitlements module is designed to provide Entitlements for Package A, Package B, and Ala Carte services offered by the Bank One to companies and customer users. Package A and Package B provided fixed set of services whereas Ala Carte provided facility to select required services among the services provided by Bank One. Set up facility for creating, editing and viewing Profiles. Profiles can be associated to System Users to entitle them to use the corresponding services.

Facility to add, edit and view Company/ Company User Entitlements, Combining User ID’s.

Role : Senior Quality Assurance Engineer

Responsibilities : Test Case design & Execution, Defect Analysis

Duration : June 2003 to October 2004

Tools Used : Quality Center (Test Director), QTP

Client : Bank One

ROLES AND RESPONSIBILITIES

Defining the process and coding guidelines to improve the productivity and reducing the maintenance cost

Participated in requirement reviews and walkthroughs

Creating test plan, test cases and defect logging

Defining estimates in execution and preparation of test cases

Defining status metrics, test execution metrics and defect analysis report

Created and maintained test data for System users with the required privileges like (adding, viewing, updating and deleting a customer and a company)

Performed compatibility testing for the different browsers (IE, Fire fox, Mac and Chrome).

Participated in White Board Sessions with development team to get clarified the requirements of the applications

Involved in preparation of skill gap analysis of the resources identified for the module and promote them for necessary training sessions required

Implemented Requirements Traceability for 100% requirements tracking to test coverage metrics.

Performed smoke, ad-hoc, functional, cross-browse testing on IE, FF and Google chrome, and webpage load testing on the QA, staging and production environment

Involved in weekly walkthrough, status reports and inspection meetings to verify the status of the testing effort and the project and to discuss bugs and new enhancements.

PROJECT: Metavante, RVM (Relationship Value Management)

Designed and develop test strategy for Relationship Value Management (RVM) a relationship packaging and pricing solution that helps organizations effectively “operationalize” their retail and small business strategies through processing automation, front-line workflow integration, and sophisticated analytics and reporting. Clients will define Packages that encourage customers to behave in ways that will increase the FI’s revenue or lower their expenses. RVM will automate application of benefits to package customers that demonstrate the desired behaviors

Role : Senior Quality Assurance Engineer

Responsibilities : Test Case design & Execution, Defect Analysis

Duration : January 2006 to May 2006

Tools Used : Quality Center (Test Director)

Client : Metavante

ROLES AND RESPONSIBILITIES

Senior QA Engineer with the following responsibilities:

Involved in following project activities:

Creating Test Case design and defect logging

Defining test execution, defect Analysis report and Reviews

Performed compatibility testing for the different browsers (IE, Fire fox, Mac and Chrome)

Implemented Requirements Traceability metrics and Estimations

Involved in Handling Client calls

Involved in status reports and project to discuss bugs and enhancements

Telcom Credit Union, MI Sept. 2003 – April 2008

Marketed Telcom CU products and services to the members

Provided outstanding customer service – explain and clarify members’ queries over phone and in person.

Helped members with various Telcom CU applications and helped to see it through completion

Office Max – Sales and Customer Service Sept. 1998 – July 2003

Sales Associate. Achieved daily/weekly sales objectives Accounting responsibility on a daily basis. Regular assistance to customers to help facilitate in making their experience memorable. Marketed warranty and “peace of mind” protection on various products to meet customer needs



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