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Customer Service Manager

Black Mountain, North Carolina, 28711, United States
October 13, 2016

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Richard B Snyder III

** ******** ** ***** ******** NC 28711

Email: Mobile: 828-***-****

Desktop Support Analyst/ Project Manager

Accomplished IT professional with demonstrated success implementing strategic IT initiatives that improve business functionality with positive impacts on the company. Technology savvy self-starter, adept at moving into new environments and extrapolate from existing experience to quickly adapt to new technologies fluently. Possess first-rate communications and collaboration skills to lead and work in concert with diverse groups effectively

Qualification Highlights

● Secret Clearance ● Multi-Platform Networking ● Project Management

● IT Strategy Development ● Systems Integration ● Migrations/Upgrades

● Operations Management ● Custom Software Solutions ● Technical Analysis

Technical Expertise

Software : Microsoft Suite, SAP, Open Source Software, Norton Utilities, Adobe Suite,

Systems : Windows, Linux, Bantu, VM Ware, OSX

Networking : Topography, FTP, VPN, IT\Security, Server 03-08, Active Directory, LAN/WAN, DHCP, WINS, DNS, POP3, Ethernet

Professional Experience

Embedded Processor Designs Inc

Candler, NC

Production Manager /Desktop Support June 2016-Present

Ensure all project are completed and built in a timely manner

Ensure parts are on order and kept against current and future orders

* Have orders being completed in a timely manner

Contour Enterprises

Hildebrand, NC

Database Admin October 2015 May 2016

Provide end user support and Database support

PC deployments, configurations, upgrades, moves and policy enforcement.

Build new database to replace older database

Robert Half -COTY

Sanford, NC

Desktop Support Analyst Jan 2014-June 2015

Provide end user support for

PC deployments, configurations, upgrades, moves and policy enforcement.

Install, configure, move phones as needed.

Configure and support RF handheld & VMU

Coordinate sending RF’s vendor for repair for unit currently covered under support contract

Support Printronix, Intermec, and Zebra label printers

Support for multiple outside warehouses, desktop, printers and RF units

Modify AD membership in groups

Clear queue and reset printer under UNIX

Update of Sanford Lotus Notes groups when applicable

Administer Notes databases

Printers (Configure, setup, create Windows queue, deploy)

Inventory of computer equipment and peripherals

Keep track license agreements

Patch/Trace/configure Network connections


Ft. Bragg, NC

Tatitlek Training Services, Davis Paige, The Logistics Company

Desktop Support Analyst AUG 11 2011-Jan 2014

Provide end user support for user accounts, Blackberry accounts, and network, software and hardware issues.

Kept track of pc life cycles

Made sure all computers were compliant to Ft. Bragg NEC Regulations

Maintained proper level of maintenance on user pc's

Helped with any user software issues

Maintained networks at 4 different locations

Maintained an updated ip inventory

In charge of all user work orders on Remedy for pc, phone and account related issues

Created Blackberry accounts

Maintained workload Data

Richard B Snyder III

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AT&T U-Verse

Raleigh, NC

Premise Technician Jan 11 2011 - Aug 11 2011

Installing Home networks and Customer provided equipment from AT&T. Giving quality installs to last for High-speed Internet, High Definition Television, and quality Phone service.

Trained in all types of phone service to include VOIP, and Plain old telephone service.

Trained in Home networking

Trouble shooting home network errors and providing quality repair

Gathering data and reporting to higher the types of errors new equipment and updates may cause.


Ft. Bragg, NC

82nd Sustainment Brigade


Senior Network Manager July 2007 – August 2010

Responsible for a 5-man team that was responsible for the upkeep, and installation of the brigade network and computer management.

Tracked the workload, and distributed the work effectively

Tracked trends and reported to higher

Communicated with leadership regularly to increase IT comprehension

Instituted training and development in customer service, information awareness and current IT applications

Established a Standard Operating Procedure for the S-6 shop

Constantly trained new soldiers and users on all Microsoft applications

Analyzed data and submitted reports concerning all aspects of our section.

Provided support over the phone to satellite offices all over Ft. Bragg

Did the migration to Vista for a Brigade (300+)

Drew up a Network plan for a Postal company relocation

Responsible to Blackberry accounts

Ran Help Desk Operations to include creating user accounts and troubleshooting over the phone, in person and over e-mail, in Iraq during OIF III & V

Completed Ft. Bragg Security+, and Network Security Management Courses

Richard B Snyder III

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Colorado Technical University (Network Security)

(In Progress)

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