Richard B Snyder III
** ******** ** ***** ******** NC 28711
Email: acw1iv@r.postjobfree.com Mobile: 828-***-****
Desktop Support Analyst/ Project Manager
Accomplished IT professional with demonstrated success implementing strategic IT initiatives that improve business functionality with positive impacts on the company. Technology savvy self-starter, adept at moving into new environments and extrapolate from existing experience to quickly adapt to new technologies fluently. Possess first-rate communications and collaboration skills to lead and work in concert with diverse groups effectively
Qualification Highlights
● Secret Clearance ● Multi-Platform Networking ● Project Management
● IT Strategy Development ● Systems Integration ● Migrations/Upgrades
● Operations Management ● Custom Software Solutions ● Technical Analysis
Technical Expertise
Software : Microsoft Suite, SAP, Open Source Software, Norton Utilities, Adobe Suite,
Systems : Windows, Linux, Bantu, VM Ware, OSX
Networking : Topography, FTP, VPN, IT\Security, Server 03-08, Active Directory, LAN/WAN, DHCP, WINS, DNS, POP3, Ethernet
Professional Experience
Embedded Processor Designs Inc
Candler, NC
Production Manager /Desktop Support June 2016-Present
Ensure all project are completed and built in a timely manner
Ensure parts are on order and kept against current and future orders
* Have orders being completed in a timely manner
Contour Enterprises
Hildebrand, NC
Database Admin October 2015 May 2016
Provide end user support and Database support
PC deployments, configurations, upgrades, moves and policy enforcement.
Build new database to replace older database
Robert Half -COTY
Sanford, NC
Desktop Support Analyst Jan 2014-June 2015
Provide end user support for
PC deployments, configurations, upgrades, moves and policy enforcement.
Install, configure, move phones as needed.
Configure and support RF handheld & VMU
Coordinate sending RF’s vendor for repair for unit currently covered under support contract
Support Printronix, Intermec, and Zebra label printers
Support for multiple outside warehouses, desktop, printers and RF units
Modify AD membership in groups
Clear queue and reset printer under UNIX
Update of Sanford Lotus Notes groups when applicable
Administer Notes databases
Printers (Configure, setup, create Windows queue, deploy)
Inventory of computer equipment and peripherals
Keep track license agreements
Patch/Trace/configure Network connections
US ARMY
Ft. Bragg, NC
Tatitlek Training Services, Davis Paige, The Logistics Company
Desktop Support Analyst AUG 11 2011-Jan 2014
Provide end user support for user accounts, Blackberry accounts, and network, software and hardware issues.
Kept track of pc life cycles
Made sure all computers were compliant to Ft. Bragg NEC Regulations
Maintained proper level of maintenance on user pc's
Helped with any user software issues
Maintained networks at 4 different locations
Maintained an updated ip inventory
In charge of all user work orders on Remedy for pc, phone and account related issues
Created Blackberry accounts
Maintained workload Data
Richard B Snyder III
Page 2
AT&T U-Verse
Raleigh, NC
Premise Technician Jan 11 2011 - Aug 11 2011
Installing Home networks and Customer provided equipment from AT&T. Giving quality installs to last for High-speed Internet, High Definition Television, and quality Phone service.
Trained in all types of phone service to include VOIP, and Plain old telephone service.
Trained in Home networking
Trouble shooting home network errors and providing quality repair
Gathering data and reporting to higher the types of errors new equipment and updates may cause.
US ARMY
Ft. Bragg, NC
82nd Sustainment Brigade
Lifeliners!
Senior Network Manager July 2007 – August 2010
Responsible for a 5-man team that was responsible for the upkeep, and installation of the brigade network and computer management.
Tracked the workload, and distributed the work effectively
Tracked trends and reported to higher
Communicated with leadership regularly to increase IT comprehension
Instituted training and development in customer service, information awareness and current IT applications
Established a Standard Operating Procedure for the S-6 shop
Constantly trained new soldiers and users on all Microsoft applications
Analyzed data and submitted reports concerning all aspects of our section.
Provided support over the phone to satellite offices all over Ft. Bragg
Did the migration to Vista for a Brigade (300+)
Drew up a Network plan for a Postal company relocation
Responsible to Blackberry accounts
Ran Help Desk Operations to include creating user accounts and troubleshooting over the phone, in person and over e-mail, in Iraq during OIF III & V
Completed Ft. Bragg Security+, and Network Security Management Courses
Richard B Snyder III
Page 3
Education
Colorado Technical University (Network Security)
(In Progress)