Michele Adelaar

**** **** *****, *******, ** ****0 678-***-**** acw1gy@r.postjobfree.com

“… Michele always goes out of her way to exceed her customers’ expectations!”

Program Manager Operations Leader

Energetic, multi-faceted Program Administrator with strong, effective, results-oriented skills and the proven ability to create, plan, develop and execute complex projects “on strategy”, on budget, and on time. Hailed as a leader who motivates and inspires team members.

AREAS OF EXPERTISE

Program Development

Team Building

Communications

Client Engagement

Effective Business Relationships

Planning & Organization

Customer Service

Innovation

Flexible / Adaptive

Issue ID/Resolution

Multi-Task / Heavy Workload

Interpersonal

PROFESSIONAL EXPERIENCE

Alliancesphere, LLC, Atlanta, GA, 2004 -Present

Operations Officer/Program Manager

A privately-held business innovator that supports high-tech alliances among the world’s six largest IT companies.

PROGRAM ADMINISTRATION

Participated on a team that delivered a large-scale project to one of the organization’s foremost clients. Created, implemented and monitored the reporting mechanism that kept the project on track using Salesforce.com and MS Excel. Streamlined and tracked the project’s communication processes to ensure buy-in, scheduling and reporting of 70+ clients with diverse needs.

Designed and implemented an MVP program for a client that improved and enhanced its business relationships. Constructed the delivery process, communications, educational materials and monitored program progress against goals. Initially piloted program with 12 accounts that resulted in signing a deal for 150 more accounts.

Shortened the organization’s sales process from 120+ days to an average of 65 days by analyzing the existing processes and, then, creating “modules” or templates that could be adapted quickly to the complexity and size of the client. Identified opportunities to improve sales “stuck” in the process.

Successfully organize the company’s consulting business by coordinating vendor services, monitoring budgets, ensuring service delivery, surveying customer satisfaction, and billing accuracy.

CLIENT RELATIONSHIP

Maintain open, positive and up-to-date communications with external partners including business prospects, clients, and vendors.

Listen carefully to clients to discern their needs and, then, to direct them to specific products and/or programs that would add value to them.

Coordinate worldwide network of 1099 program facilitators including monitoring usage, ensuring appropriate certifications and aligning with appropriate clients.

Michele Adelaar Resume, Page 2 678-***-****

Alliancesphere, LLC, Atlanta, GA (continued) 2004 -Present

Operations Officer/Program Manager

OFFICE MANAGEMENT

Successfully lead the administrative staff of the organization. Direct outsourced IT group.

Conduct financial tracking through program records, accounts payable, accounts receivable, and payroll.

Provide oversight to the day-to-day operations of the office including development and implementation of standard operating procedures, inventory control, and basic Human Resources functions.

OFFICE AUTOMATION

Act as Web Administrator for organization - monitor content, system performance and coordinate modifications and/or improvements.

Serve as the central staff resource for general troubleshooting, computer training, software education, and hardware utilization.

Experienced at managing networks.

TECHNICAL EXPERIENCE

MS Office Suite including Access, Publisher, Sharepoint, FrontPage, One Note, Project

Lotus Notes (User, Designer, Administrator)

Salesforce.com (User, Designer, Administrator)

Adobe Acrobat

EDUCATION

Bachelors of Science, Human Services Management (GPA: 3.9), University of Phoenix, Phoenix, AZ

Associate of Arts, Business (GPA 3.8), University of Phoenix, Phoenix, AZ

VOLUNTEER ACTIVITIES

Breast Cancer 3-Day Walk – Raised $250,000 over 5 years

Girl Scouts of Greater Atlanta – Volunteer Trainer, Event Coordinator, Registrar, County Cookie Coordinator

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