Sherri Smith
Mesquite, TX *****
Cell: 469-***-**** Email: s acw1fz@r.postjobfree.com
WORK EXPERIENCE
Mtg Servicing Specialist II
Bank of America Plano, TX 10/2010 to 5/2016
● Managing the process of filing Government Claims completed on Government Workout Plans in a timely manner as
● Company Incentive revenue gained
● Determine and negotiate with Investors on how the Original Documents are to be processed on Partial Claims
● Perform multiple and complex tasks as assigned in a timely and efficient manner
● Maintaining confidentiality, sensitivity and professionalism throughout all phases of work
● Assisting Management with departmental projects and advanced reports by gathering facts, data and other necessary information
● Developing, editing and maintaining spreadsheets and other reporting formats
● Providing performance feedback to Management
● Determined whether modification terms were accurate/in compliance with investor guidelines
● Provide accurate Bookloss processes, ordering of original documents when needed, and processing any money
● Daily and weekly reconciliation of several fees due accounts
● Special projects and reports needing completion
● Electronic Data Interchange verification on claims filed
● Input data through a treasury site for TLC's to be able to complete the Partial Claims
● Independently worked under fast paced conditions and accountable for decisions/actions
● Time management to complete all tasks needed, as well as learning other job functions to get orders out to attorney when needed quickly
● Compile P260 loan completion and upload into Yardi
● Compiled 10 day letter notifications
Tax Researcher II
First American Mortgage 11/2005 to 4/2011
● Data Entry
● Customer Service
● Paying Property Taxes
● Deletion and addition of payees
● Mortgage Serve System
● Escrow (Processing Checks for Deposit)
● Communication with various taxing authorities
● Return/Refund Company Checks
● Updating task in OMR
Skills
Net online System, Talon Systems, Fidelity System, Microsoft Office and Outlook, Lotus Notes, AS400/iSeries, TCL, FMS
Imaging, iPortal, US Recordings, Homesaver, Home Retention, FedEx, Iron Mountain/Recall, Novad, HUD