Galima, Angelica Reuyan
*** ******** **. ***** ****** City
(02) 439-7982 / +63-925-*******
acw1bw@r.postjobfree.com
PROFILE SUMMARY
Experienced I.T. professional who, for the last three years, headed the system upgrade and network maintenance for the country’s leading multi-service salon group.
WORKING EXPERIENCE:
May 2014-May 2016
Promoted to MIS Team Leader
Love My Nails Inc. National Capital Reg, Philippines
Responsibilities
Creating schedule for the MIS Administrator, Creating reports for all MIS concerns head office and branch base, conducting orientation for old and new Service Leaders for the branch on how to use the CRM system, Outlook and basic troubleshooting, remote stores if concern was escalated by the MIS Administrator. Reporting to Executives for the weekly performance of the department. Maintaining Server such as POEA, SAP B1, CRM System, Lease Line, PABX, also maintaining Websites, Virtual Server for email, Hosting and Domain. Assisting head office personnel to all technical concern.
May 2013-May 2014
MIS Administrator
Love My Nails Inc. National Capital Reg, Philippines
Responsibilities
Field work that need to travel daily to assist stores in North Area with regards to technical concern such as Internet Connection, Computer Hardware and Software, CCTV, CRM System. Installation and Formatting of computers, repair and replacement, rewiring, backup and updating.
Feb. 2012–Mar. 2013
Network Support Associate
Iplus Intelligent Network Inc.
Responsibilities
Received calls that need assistance for their DSL connection, through phone we help our client to troubleshoot the connection and create report for their concern. On the other hand we can assist them as well with the inquiries with the products of our company.
Jul 2011 - Dec 2011
MIS Encoder
Rustan's Commercial Corporation
Responsibilities
I update the position of the items in every store we have, by using the company system JDA I can identify every item, I can provide a Purchasing Order for the supplier, Creating Stock Keeping Unit and using the company database, I do answer phone calls and help some employee on their problems in computer.
SKILLS & QUALIFICATIONS
Three years as an I.T. Team Leader essentially, the project lead for system improvement and maintaining the smooth operations of over 90+ stores and head office.
Proven experience in network, hardware and operating system troubleshooting, computer assembly, system integration, technical support, biometric scanners and customer service helpdesk
Experience in sourcing for new suppliers and supervising staff
Honest and hardworking
Quick study, flexible and can easily adjust to new working environment
Conducting Orientation and training.
TECHNICAL KNOWLEDGE
Microsoft Office Application (MS Word, MS PowerPoint, Ms Excel and MS Outlook)
Customer Relationship Manager (CRM)
Networking/Static IP/Lease Line
CCTV and DVR
Windows Operation System/Mac OS
SAP Business One oriented
Virtual Servers
Office Equipment (Printer, Scanner, Xerox, Telephone)
EDUCATIONAL ATTAINMENT
University of the East – Manila
Bachelor of Science in Information Technology
2007 - 2011
Ramon Magsaysay (Cubao) High School
High School Diploma
2003-2007
Eulogio Rodriguez Sr. Elementary School
Primary School Diploma
1997-2003
PERSONAL DATA
Age: 26
Birthday: June 16, 1990
Birthplace: Quezon City
Civil Status: Single
Gender: Female
Languages Spoken: Filipino and English
REFERENCES
Jose Jeffrey Mazaredo Rizza Joy Duenas Erika Valdez
MIS Consultant Operations Manager Accounting Manager
Black Fiber Inc. R2 Group of Companies R2 Group of Companies
+63-905-******* +63-998-******* +63-917-*******