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Customer Service Manager

Location:
Philippines
Posted:
October 13, 2016

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Resume:

Galima, Angelica Reuyan

*** ******** **. ***** ****** City

(02) 439-7982 / +63-925-*******

acw1bw@r.postjobfree.com

PROFILE SUMMARY

Experienced I.T. professional who, for the last three years, headed the system upgrade and network maintenance for the country’s leading multi-service salon group.

WORKING EXPERIENCE:

May 2014-May 2016

Promoted to MIS Team Leader

Love My Nails Inc. National Capital Reg, Philippines

Responsibilities

Creating schedule for the MIS Administrator, Creating reports for all MIS concerns head office and branch base, conducting orientation for old and new Service Leaders for the branch on how to use the CRM system, Outlook and basic troubleshooting, remote stores if concern was escalated by the MIS Administrator. Reporting to Executives for the weekly performance of the department. Maintaining Server such as POEA, SAP B1, CRM System, Lease Line, PABX, also maintaining Websites, Virtual Server for email, Hosting and Domain. Assisting head office personnel to all technical concern.

May 2013-May 2014

MIS Administrator

Love My Nails Inc. National Capital Reg, Philippines

Responsibilities

Field work that need to travel daily to assist stores in North Area with regards to technical concern such as Internet Connection, Computer Hardware and Software, CCTV, CRM System. Installation and Formatting of computers, repair and replacement, rewiring, backup and updating.

Feb. 2012–Mar. 2013

Network Support Associate

Iplus Intelligent Network Inc.

Responsibilities

Received calls that need assistance for their DSL connection, through phone we help our client to troubleshoot the connection and create report for their concern. On the other hand we can assist them as well with the inquiries with the products of our company.

Jul 2011 - Dec 2011

MIS Encoder

Rustan's Commercial Corporation

Responsibilities

I update the position of the items in every store we have, by using the company system JDA I can identify every item, I can provide a Purchasing Order for the supplier, Creating Stock Keeping Unit and using the company database, I do answer phone calls and help some employee on their problems in computer.

SKILLS & QUALIFICATIONS

Three years as an I.T. Team Leader essentially, the project lead for system improvement and maintaining the smooth operations of over 90+ stores and head office.

Proven experience in network, hardware and operating system troubleshooting, computer assembly, system integration, technical support, biometric scanners and customer service helpdesk

Experience in sourcing for new suppliers and supervising staff

Honest and hardworking

Quick study, flexible and can easily adjust to new working environment

Conducting Orientation and training.

TECHNICAL KNOWLEDGE

Microsoft Office Application (MS Word, MS PowerPoint, Ms Excel and MS Outlook)

Customer Relationship Manager (CRM)

Networking/Static IP/Lease Line

CCTV and DVR

Windows Operation System/Mac OS

SAP Business One oriented

Virtual Servers

Office Equipment (Printer, Scanner, Xerox, Telephone)

EDUCATIONAL ATTAINMENT

University of the East – Manila

Bachelor of Science in Information Technology

2007 - 2011

Ramon Magsaysay (Cubao) High School

High School Diploma

2003-2007

Eulogio Rodriguez Sr. Elementary School

Primary School Diploma

1997-2003

PERSONAL DATA

Age: 26

Birthday: June 16, 1990

Birthplace: Quezon City

Civil Status: Single

Gender: Female

Languages Spoken: Filipino and English

REFERENCES

Jose Jeffrey Mazaredo Rizza Joy Duenas Erika Valdez

MIS Consultant Operations Manager Accounting Manager

Black Fiber Inc. R2 Group of Companies R2 Group of Companies

+63-905-******* +63-998-******* +63-917-*******



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