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Technical Support Computer Science

Location:
Kitchener, Ontario, Canada
Salary:
30000
Posted:
October 14, 2016

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GODFREY MUKASA KATO

Mobile Number: +1-226-***-****

**** **** ******* **** *********, Ontario

acw16b@r.postjobfree.com

acw16b@r.postjobfree.com

PERSONAL PROFILE:

DATE OF BIRTH: 16TH APRIL 1986

SEX: MALE

NATIONALITY: UGANDAN

PASSPORT NO: B1076014

LANGUAGES PROFICIENCY: ENGLISH

Education

LICENSES & CERTIFICATIONS

MAKERERE UNIVERSITY KAMPALA, UGANDA

Faculty of Computing & Information Technology-CISCO office/ Computer Science Cisco Certified Network Associate (CCNA) January-2009 Faculty of Arts

Bachelor of Arts (Arts) August-2006

Concentration: Information Management Systems

APTECH COMPUTER EDUCATION

Microsoft Certified Systems Engineer (MCSE) November-2010 Microsoft Certified Systems Administrator (MCSA)

KABOJJA SECONDARY SCHOOL

Uganda Advanced Certificate of Education (U.A.C.E) 2005 Uganda Certificate of Education (U.C.E) 2003

International General Certificate of Education (I.G.C.S.E) 2003 Professional experience

Company: G4S (Group 4 Securicor Security Services –ABUDHABI-UAE 2013 to Present SECURITY GUARD

MANNED SECURITY SERVICES

NSI-PSBD LICENSE

Company: ICT Consults Ltd Kampala Uganda 2009 to 2013 Internal PC Support Specialist, consultant & facilitator

Provide network administration to include LAN troubleshooting and resolution. Support more than 400 end-users with computer, network systems and peripheral devices.

Manage the configuration and performance management of all PC systems and telecommunications.

Maintains passwords, data integrity and file system security for the desktop environment.

Install, configure and maintain back-end and front-end systems, as well as LAN and WAN connection at remote site.

Recommend hardware and software solutions and upgrades using established procurement processes.

Establish, review, approve and process quotes, requisitions and purchase order for capital equipment.

Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.

Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.

Makerere University Faculty of Computing 2008 -2009 Intern Support Technician

Installed, configured (using imaging software), maintained and troubleshot applications.

Provided second level support to Technical Support Center. Produced backup software for distribution and maintenance all computers and peripherals.

Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance.

Maintained accurate, complete and up-to-date inventory records of all computers and printers.

Coordinated the logistics of technology requirements and setups during multiple office relocations.

Technical Skills

MS Word, Access, Excel, PowerPoint, MS FrontPage, Adobe Acrobat, Symantec Norton Antivirus, Internet Explorer, Netscape, Mozilla, WinZip; HTML; LAN/WAN Networks, Data Warehousing Additional Computer Skills

Planning and Administering Server 2008 and 2012 Servers Other skills

Excellent communication and written skills as well as an excellent leadership quality

Problem solving skills and result oriented nature as well as an innovative approach and having an ability to face challenges

Result oriented and excellent decision making power as well as an ability to analyze the tasks

Ability to research and an ability to maintain an excellent relationship with clients

Excellent technical skills and good interpersonal skills

Multi tasking approach and ability to work independently

Ability to provide sales support and user training as well as an ability to handle the pressure

Excellent skills in inventory management and good retention skills

Good organization and excellent presentation skills PROFESSIONAL MEMBERSHIP

Life time member of Uganda Red Cross Society

HOBBIES &INTEREST

Study Tours (Site Survey)

Reading Documentary Book

Community work

REFEREES:

1. Mr. Katende Jacob

CISCO Instructor

Makerere University

Faculty of CIT-CISCO office

P.O.Box 7062, Kampala, Uganda

Tel:+256-***-******

Email:acw16b@r.postjobfree.com

2. Mr. Kizito Michael kategaya

ICT Consults Ltd.

Makerere University,

Faculty of Computer Science

P.O Box 25964, Kampala

Tel: +256-772- 347352, +256- 414- 534565

Email: acw16b@r.postjobfree.com

3. Mr. Arif

Administrator

APTECH COMPUTER EDUCATION

P.O.Box 28220, Kampala (U).

Tel: 414-234028/29, 233429

Email:acw16b@r.postjobfree.com



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