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Customer Service Representative

Location:
Anaheim, California, United States
Posted:
October 14, 2016

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Wael

Atwat

*** *.

Chippewa,

Apt.

**,

Anaheim,

CA

92801

(714) ***- ****

acw15b@r.postjobfree.com Professional

Summary

Positively

motivated,

friendly

and

excellent

effective

interpersonal

communicator,

deadline

driven,

multi- tasking,

maintaining attention

to

details

and

delivering

complex

job

requirements

during

heavy

work

pressure

environments.

Exceptional

analytical ability,

applying

my

Documentation

Control

Coordinator

and

Project

Management

knowledge/skills

of

problem

solving

through QA

Departments

within

Documentation

Control,

Change

Control

and

Training

Departments. Key

Qualification

v Team

player v Team

building v Employee

relations v Personable v Analytical v Dependable v Problem

solving v Bi- lingual

Arabic Professional

Experience

v South

West

Coast

Organizer

03/2015

Present PEACE,

Chicago,

IL

• Organizing

and

collecting

clothes

throughout

Southern

California

and

having

all

requested

supplies

ready

for

clothes

sorting

• Building

relations

with

donors/volunteers

to

ensure

donated

materials

are

getting

sorted/packed

and

ready

for

shipments

• Setting

up

shipments

with

shipping

companies

to

ensure

that

shipments

are

sent

to

most

needy

families

and

refugees

• Setting

up

fundraising

throughout

new/old

religious

places

to

cover

expenses

for

PEACE

activities

and

goals v Project

Manager

01/2015

Present Mukhtar

Apparel,

Anaheim,

CA

• Establishing

Mukhtar

Apparel

themes

and

designs,

then

having

them

screen

printed

• Creating

clients

designs

and/or

loges,

then

having

the

orders

complete

as

requested

• Building/Maintaining

relations

with

new/old

clients

to

ensure

Screen

Printing

and

Heat

Pressing

requests

are

delivered v Youth/Young

Youth

Advisor

and

Coordinator

09/2009

Present WCIS,

Anaheim,

CA

• Oversee

regular

group

activities

during

the

youth

program

to

ensure

quality

service

• Planning

and

scheduling

youth/young

youth

curriculum

and

activities

such

as

classes,

lectures,

shows,

movies

etc.

• Hosting

programs

and

speaking

during

events

and

lectures

that

have

positive

guidance

on

youth/young

youth

character

• Keep

records

and

prepare

reports

for

management

concerning

program

activities

• Monitoring/organizing

outdoor

activities,

transportations

and

release

of

liabilities

forms

with

providers

and

families

• Coordinating

finances

that

are

related

to

all

activities

and

expenses

related v Quality

Assurance

Documentation

Control

Coordinator

11/2012

01/2013 Herbalife,

Lake

Forest,

CA

• Released

batch

records/blends

after

reconciling

the

data

with

standard

operating

procedures

and

manufacturing

records

• Investigated

and

resolved

discrepancies

with

batch

records/blends

that

were

inconsistent

with

standard

operating procedures

and

manufacturing

records

• Sorting

out

Quality

Assurance

Samples,

including

Lot

Numbers,

Expiration

Dates

and

quantities

from

the

company

storage location

and

getting

the

shipped

to

new

contracted

storage

location Wael

Atwat

Page

2

v Quality

Assurance

Document

Control/Document

Control

Associate

II

08/2010

10/2012 Teva

Parenteral

Medicines,

Inc.,

Irvine,

CA

• Managed

logbooks

and

documented

protocol

for

manufacturing

and

quality

departments

consistent

with

FDA

regulations

• Revised

change

control

records

after

analyzing

statutory

requirements,

conducting

impact

studies

and

coordinating proposed

changes

across

multiple

departments

• Maintained

federal

compliance

by

monitoring

and

continually

updating

pharmaceutical

documents

with

Current

Good Manufacturing

Practice

regulations

(cGMP)

• Issued

and

published

web

forms

(sample,

control

and

work

forms)

on

the

intranet

both

domestically

and

internationally v Document

Control/Document

Control

Associate

08/2008

08/2010 Teva

Parental

Medicines,

Inc.,

Irvine,

CA

• Trained

employees

at

multiple

locations

on

using

new

software

system

to

ensure

FDA

compliance

with

document

control

• Assisted

departments

with

implementation

plans

related

to

the

standard

operational

procedures

in

their

respective

areas

• Supported

departmental

staff

to

meet

project

objectives

and

deadlines

and

advised

staff

according

to

FDA

regulations v Word

Processor

10/2004

08/2008 Teva

Parental

Medicines,

Inc.,

Irvine,

CA

• Created

and

revised

pharmaceutical

documents,

generated

reports,

obtained

records

and

forms

related

to

FDA

approval

• Ensured

critical

pharmaceutical

documents

are

scanned,

labeled

and

uploaded

into

the

company’s

database

• Assigned

documents

and

coordinated

with

Training/Quality

Systems

Department

for

data

accessibility v Material

Handler/Packaging

02/2004

10/2004 Sicor

Pharmaceutical,

Inc.,

Irvine,

CA

• Packaged

and

handled

medium

to

heavy

pharmaceutical

materials

handling,

primarily

injectable

drugs

• Assigned

lot

numbers

and

expiration

dates

on

vial

labels

during

the

packaging

process

to

ensure

product

safety v Customer

Service

Coordinator

11/2000

-

01/2004 Mobil,

Huntington

Beach,

CA

• Obtained

customer

service

satisfaction

• Re- stocked

and

Re- ordered

supplies

• Responsible

for

sales

and

service,

including

cash

register,

answering

telephone

calls

and

dealing

with

customers

on

a professional

basis

Academic

Experience

v Masters

Degree

General

Management

(in

progress) v Bachelors

Degree

Art,

Entertainment

and

Animation

(2009) Hope

International

University,

Fullerton,

CA California

State

University

of

Fullerton,

Fullerton,

CA v Certificate

Project

Management

Professional

(PMI)

(2014) v Associates

Degree

Advertising

and

Graphic

Design

(2006) New

Horizons,

Anaheim,

CA Fullerton

College,

Fullerton,

CA Software

v MS

Office

Suite v Viso

2012 v Adobe v Maya v Coral

Painter v TrackWise v Illustrator v Photoshop v Wisdom v LMIS v Oracle v Agile



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