Customer Service Representative
Resume:
Wael
Atwat
Chippewa,
Apt.
**,
Anaheim,
CA
92801
–
(714)
747- 4056
–
*********@*******.*** Professional
Summary
Positively
motivated,
friendly
and
excellent
effective
interpersonal
communicator,
deadline
driven,
multi- tasking,
maintaining attention
to
details
and
delivering
complex
job
requirements
during
heavy
work
pressure
environments.
Exceptional
analytical ability,
applying
my
Documentation
Control
Coordinator
and
Project
Management
knowledge/skills
of
problem
solving
through QA
Departments
within
Documentation
Control,
Change
Control
and
Training
Departments. Key
Qualification
v Team
player v Team
building v Employee
relations v Personable v Analytical v Dependable v Problem
solving v Bi- lingual
–
Arabic Professional
Experience
v South
West
Coast
Organizer
03/2015
–
Present PEACE,
Chicago,
IL
• Organizing
and
collecting
clothes
throughout
Southern
California
and
having
all
requested
supplies
ready
for
clothes
sorting
• Building
relations
with
donors/volunteers
to
ensure
donated
materials
are
getting
sorted/packed
and
ready
for
shipments
• Setting
up
shipments
with
shipping
companies
to
ensure
that
shipments
are
sent
to
most
needy
families
and
refugees
• Setting
up
fundraising
throughout
new/old
religious
places
to
cover
expenses
for
PEACE
activities
and
goals v Project
Manager
01/2015
–
Present Mukhtar
Apparel,
Anaheim,
CA
• Establishing
Mukhtar
Apparel
themes
and
designs,
then
having
them
screen
printed
• Creating
clients
designs
and/or
loges,
then
having
the
orders
complete
as
requested
• Building/Maintaining
relations
with
new/old
clients
to
ensure
Screen
Printing
and
Heat
Pressing
requests
are
delivered v Youth/Young
Youth
Advisor
and
Coordinator
09/2009
–
Present WCIS,
Anaheim,
CA
• Oversee
regular
group
activities
during
the
youth
program
to
ensure
quality
service
• Planning
and
scheduling
youth/young
youth
curriculum
and
activities
such
as
classes,
lectures,
shows,
movies
etc.
• Hosting
programs
and
speaking
during
events
and
lectures
that
have
positive
guidance
on
youth/young
youth
character
• Keep
records
and
prepare
reports
for
management
concerning
program
activities
• Monitoring/organizing
outdoor
activities,
transportations
and
release
of
liabilities
forms
with
providers
and
families
• Coordinating
finances
that
are
related
to
all
activities
and
expenses
related v Quality
Assurance
Documentation
Control
Coordinator
11/2012
–
01/2013 Herbalife,
Lake
Forest,
CA
• Released
batch
records/blends
after
reconciling
the
data
with
standard
operating
procedures
and
manufacturing
records
• Investigated
and
resolved
discrepancies
with
batch
records/blends
that
were
inconsistent
with
standard
operating procedures
and
manufacturing
records
• Sorting
out
Quality
Assurance
Samples,
including
Lot
Numbers,
Expiration
Dates
and
quantities
from
the
company
storage location
and
getting
the
shipped
to
new
contracted
storage
location Wael
Atwat
Page
2
v Quality
Assurance
Document
Control/Document
Control
Associate
II
08/2010
–
10/2012 Teva
Parenteral
Medicines,
Inc.,
Irvine,
CA
• Managed
logbooks
and
documented
protocol
for
manufacturing
and
quality
departments
consistent
with
FDA
regulations
• Revised
change
control
records
after
analyzing
statutory
requirements,
conducting
impact
studies
and
coordinating proposed
changes
across
multiple
departments
• Maintained
federal
compliance
by
monitoring
and
continually
updating
pharmaceutical
documents
with
Current
Good Manufacturing
Practice
regulations
(cGMP)
• Issued
and
published
web
forms
(sample,
control
and
work
forms)
on
the
intranet
both
domestically
and
internationally v Document
Control/Document
Control
Associate
08/2008
–
08/2010 Teva
Parental
Medicines,
Inc.,
Irvine,
CA
• Trained
employees
at
multiple
locations
on
using
new
software
system
to
ensure
FDA
compliance
with
document
control
• Assisted
departments
with
implementation
plans
related
to
the
standard
operational
procedures
in
their
respective
areas
• Supported
departmental
staff
to
meet
project
objectives
and
deadlines
and
advised
staff
according
to
FDA
regulations v Word
Processor
10/2004
–
08/2008 Teva
Parental
Medicines,
Inc.,
Irvine,
CA
• Created
and
revised
pharmaceutical
documents,
generated
reports,
obtained
records
and
forms
related
to
FDA
approval
• Ensured
critical
pharmaceutical
documents
are
scanned,
labeled
and
uploaded
into
the
company’s
database
• Assigned
documents
and
coordinated
with
Training/Quality
Systems
Department
for
data
accessibility v Material
Handler/Packaging
02/2004
–
10/2004 Sicor
Pharmaceutical,
Inc.,
Irvine,
CA
• Packaged
and
handled
medium
to
heavy
pharmaceutical
materials
handling,
primarily
injectable
drugs
• Assigned
lot
numbers
and
expiration
dates
on
vial
labels
during
the
packaging
process
to
ensure
product
safety v Customer
Service
Coordinator
11/2000
-
01/2004 Mobil,
Huntington
Beach,
CA
• Obtained
customer
service
satisfaction
• Re- stocked
and
Re- ordered
supplies
• Responsible
for
sales
and
service,
including
cash
register,
answering
telephone
calls
and
dealing
with
customers
on
a professional
basis
Academic
Experience
v Masters
Degree
–
General
Management
(in
progress) v Bachelors
Degree
–
Art,
Entertainment
and
Animation
(2009) Hope
International
University,
Fullerton,
CA California
State
University
of
Fullerton,
Fullerton,
CA v Certificate
–
Project
Management
Professional
(PMI)
(2014) v Associates
Degree
–
Advertising
and
Graphic
Design
(2006) New
Horizons,
Anaheim,
CA Fullerton
College,
Fullerton,
CA Software
v MS
Office
Suite v Viso
2012 v Adobe v Maya v Coral
Painter v TrackWise v Illustrator v Photoshop v Wisdom v LMIS v Oracle v Agile
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