Objective:

Seeking a challenging IT technical position requiring excellent customer service in a business office or corporate environment. The position should require a variety of tasks including, customer service, strong business and technical background, exceptional problem solving and interpersonal skills to build and maintain effective working relationships.

Key Qualifications:

Experienced able to demonstrate customer service and communications skills

Quick ability to explain complex technical processes in a straight forward and direct manner.

Organized Performs multiple tasks efficiently within demanding time constraints. Works well under pressure

Hard working self-starter with attention to detail and accuracy

Public Trust Clearance

Employment

USDA\NIFA

ECS Federal Date 1/14 to Present

800 9 th st, SW DC 200024 Position IT Specailist

Reset AD password

Troubleshoot VPN log on issue

Troubleshoot MS office 2013 issue

Install software remotely

Troubleshooting Win 8 Issues

Logging all activities in ITSM ticketing system

Troubleshooting various hardware and software problems

Image tablets using Win 8

Health and Human services Date: 6/12- 1/14

Lockheed Martin

3300 Lord Baltimore drive Position Helpdesk Specialist

Reset AD password

Troubleshoot VPN log on issue

Troubleshoot MS office 2010 issue

Install software and printers remotely

Troubleshooting Win7 Issues

Logging all activities in Remedy ticketing system

Troubleshooting various hardware and software problems with 95% first time resolution

Brookings Institution Dates: 10/12 = 12-12

1755 Massachusetts Ave SW Position: IT Specialist

Washington, DC Date : 10/12- 12/12

Used SCCM to remote in to user’s PC

Used SCCM to deploy software to user’s and PC

Created and managed accounts in Exchange 2010

Created and managed accounts in AD

Troubleshoot and activating wireless devices (iPad’s, iPhone’s, Blackberry’s)

Troubleshooting various hardware and software problems

U.S. Department of Agriculture Dates: 6/2010 – 10/2010

1400 Independence Ave., S.W. Position : IT Specialist

Washington, DC 20250 Phone: 202-***-****

Installing new hardware and software

Testing software and doing a Quality Assurance Check

Encrypting all Hard drives with Pointsec

Deployed and installing monitors and printers

Logging all activities in Remedy ticketing system

Troubleshooting various hardware and software problems

Managed windows accounts in Active Directory

Troubleshoot and activating wireless devices ( iPhone’s, Blackberry’s)

Windows 7 set up

Cisco VPN & Juniper VPN

Troubleshooting MAC’s

National Institute of Standards and Technology Dates: Sept/2009- Feb/ 2010

100 Bureau Drive Montgomery County Position: IT Specialist

Gaithersburg, Maryland, 20899 Phone: 301-***-****

Installing and configuring laptops and desktops using ghost server

Installing LanDesk on desktops and laptops

Encrypting laptops using Safe Boot

Deployed and installing monitors and printers

Troubleshooting various hardware and software problems

Logging all activities in Remedy ticketing system

EPA\Environmental Protection Agency Dates: Jun/2009 – Aug/2009

Desktop Deployment, Contractor Position: IT Specialist

1200 Pennsylvania Avenue N.W. Phone: 410-***-****

Washington, DC 20004

Installing new hardware and software

Testing software and doing a Quality Assurance Check

Configuring Lotus Notes for users

Encrypting all Hard drives with Pointsec

John Hopkins University Dates: Jan/2009 – April/2009

Applied Physical Laboratory Position: BlackBerry Technician

11100 Johns Hopkins Road, Phone: 240-***-****

Laurel, MD 20723

Installation of BlackBerry Desktop Manager and the S\MIME encryption software on users pc’s

Synchronization of the BB to the BES and the LDAP server for E-mail look up purposes for the encryption process

Troubleshoot any errors, or problems that may occur during the encryption installation

Respond to request from various users for help on more than just basic problems

Assisted in calls for the help Desk and Field Dispatch groups when needed

Activation of various Blackberry devices through the use of Enterprise Activation

Savvis Communication Inc Dates: Sept/2006 – Oct/2008

4600 East West Hwy, Position: Desktop Support Specialist

Bethesda, MD 20026 Phone: 301-***-****

Install and upgrade and troubleshoot software and hardware problems in compliance with company policy

Installed and configured printers to the network

The ability to deal with non standard configurations of any and all corporate software

Created and modified users accounts in Active Directory

Managed windows accounts in Active Directory

Managing remote desktop for onsite and offsite users

Imaging laptops and desktops using Ghost server

JOHNS HOPKINS UNIVERSITY - COMPUTER CAREER INSTITUTE - Baltimore, MD

Position: Teacher's Assistant Dates: 07/2005 – 9/2005

Assist students with problems related the course

Perform various responsibilities as assigned by the professor

Provide tech support to the students

Show student how remove and replace hardware devices : memory sticks, ribbon cables, pc chips,reset the bios

EDUCATION

Master Certificate in PC & Networking Design with Security

JOHNS HOPKINS UNIVERSITY - COMPUTER CAREER INSTITUTE – Columbia, MD

High School Equivalency Diploma- Received from

UNIVERSITY OF THE STATE OF NEW YORK - New York, NY

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