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Executive Assistant Customer Service

Los Angeles, California, United States
October 14, 2016

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Susan K. Reynolds Revello

**** ****** ****

West Hills, CA 91304

818-***-**** Cell


April 2014 – Present Katz & Shapiro, A Law Corporation

Legal Assistant – Manage the office for two veteran attorneys at a prominent boutique Beverly Hills law firm that specializes in Probate and Estate planning. Responsibilities include drafting correspondence to attorneys and clients, preparing pleadings concerning Conservatorships/Guardianships and file with Los Angeles, Orange County and San Diego Superior Court Probate departments. Maintain critical communication between our office and the Probate Departments in Los Angeles, Orange and San Diego County, opposing attorneys, and our clients. Handle minute book for our corporate clients, including business filings with the Secretary of State in California. Helped improve law firm’s profitability and efficiency in their billing practice by implementation of Timeslips billing software.

March 2012 – March 2014 Independent Contract Work

October 2006 – January 2012 ROSENTHAL & MARSH, LLP – Agoura, CA

Administrative Assist/Receptionist – At this boutique law firm I performed a variety of duties. I prepared client monthly invoices utilizing Time Slips software. Accounts Receivable, posting all monies to client accounts. I utilized remote banking system depositing daily receipts and client credit card charges. I created a notebook of office procedures, vendors; communication contacts as well simple technical “fixes”. I maintained legal files and updated supplementals for law library. I prepared Annual Board of Director Minutes for clients. I purchased office equipment and maintenance packages for same. Procured all office supplies as necessary. I interfaced with clients and answered telephones.

May 1996 – April 2005 TVN ENTERTAINMENT CORPORATION - Burbank, CA

Affiliate Operations Manager - Project Manager for Business to Business package for digital cable conversion. Oversee digital launch of Motorola Platform utilizing TVN NVOD, HITS national authorization center and TV Guide Navigator for cable operators. Responsible for the deployment of digital programming including coordination with all departments including: billing, marketing, engineering, and customer service. Provide technical support to systems including equipment order fulfillment, channel changes and technical updates. Conduct training class for all cable systems employees on all aspects of Digital Cable TV. I was promoted to the Affiliate Operations Manager position after serving as Executive Assistant to the Sr. VP of Operations for 2 years.

June 1993 - March 1996 STYLES ON VIDEO, INC. - Newbury Park, CA

Executive Assistant/Investor Relations - Reporting to the CEO/Chairman of the Board. Interfaced with all levels of management of 3 companies, Corporate Attorneys and all Board of Directors. Acted as liaison to all departments. As Investor Relations contact I interfaced with shareholders and stockbrokers, market analysts, securities transfer agent, public relations firm and the American stock exchange. I assisted in the preparation of Press Releases. Maintained in house database of shareholders/stockbrokers. Responsible for preparation and processing of Stock Options Exercises. Assisted in the planning and organization of "Road Shows" to promote the company. Supervised and hired clerical support staff. Responsible for all national and international corporate travel.


Medical Secretary/Research Assistant - Interfaced extensively with patients, Doctors, Attorneys, Insurance and Worker's Compensation adjusters. Involved in Special Research Projects, Scheduled appointments, prepared surgical orders, arranged tests, physical therapy, and depositions. Responsible for all correspondence, disability claims, reports, and documentation of patient charts.

Software Microsoft Office, Excel, Word, Timeslips, Quickbooks, Wordperfect Office

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