Management Customer Service
Resume:
JAMES P. CUSSIO
PALMDALE CA. 93550
Tel: 661-***-****
CELL: 661-***-****
Email: ***********@***.***
Objectives
TO FURTHER MY CAREER OBJECTIVE AS A FACILITIES DIRECTOR MULTIPLE LOCATIONS,, GENERAL MANAGER, ENVIRONMENTAL DIRECTOR, PLANT MANAGEMENT,OPERATIONS MANAGEMENT TO UTILIZE MY BACKGROUND, SKILLS, EXPERIENCE AND ABILITIES
QUALIFICATIONS
ANNUAL CAPITAL EXPENDITURE / BUDGET DRIVEN RESULTS
EXTREMELY ORGANIZED AND DETAIL ORIENTED
EFFECTIVE MULTI TASKING MANAGEMENT STYLE
WELL VERSED IN FACILITIES AND ENVIRONMENTAL SERVICES EXCEL IN BUILDING STRONG CLIENT, RESIDENT CUSTOMER SERVICE
BUSINESS RELATIONS WITH VENDORS,CONTRACTORS AND PERSUASIVE COMMUNICATOR, TRAINER, COACH, MENTOR HIGHLY ANALYTICAL IN THOUGHT PROCESS
GENERAL SUMMARY
FACILITIES OPERATIONS MANAGEMENT PROFESSIONAL WITH EXPERIENCE IN MULTIPLE SITE OPERATIONS, MAINTENANCE, DIETARY, ENVIRONMENTAL SERVICES AND TRANSPORTATION OF HEALTHCARE AND REHABILITATION FACILITIES OPERATIONS ALONG WITH PLANT OPERATIONS. NEGOTIATING CONTRACTS AND VENDOR SERVICES FOR CAPITAL EXPENDITURE BUDGETED PROJECTS, EQUIPMENT AND FLEET VEHICLES.
PROFESSIONAL EXPERIENCE
4/13 TO CURRENT : PALM SPRINGS TEATMENT CENTERS MULTI LOCATION (6) SUBSTANCE REHABILITATION PALM SPRINGS CA
FACILITIES DIRECTOR
(6) LOCATIONS RESPONSIBILITY FOR FACILITIES MANAGEMENT AND OPERATIONS WHICH INCLUDE THE MAINTENANCE, DIETARY,ENVIRONMENTAL SERVICES AND TRANSPORTATION DEPARTMENTS.
NEGOTIATE, PLAN ALL CAPITAL EXPENDITURE AND PROJECT WORKS AND COMPLETED IN A TIMELY, EFFICIENT AND WITHIN OR UNDER BUDGET REQUIREMENTS. PURCHASE EQUIPMENT, VEHICLES AND SUPPLIES AS REQUIRED AND MAINTAINED ALL VEHICLES IN THE COMPANY FLEET (17)
TEAM LEADER OF SAFETY TEAM AND EMERGENCY MANAGEMENT OF FOR EACH LOCATION. TEAM MEMBER ON THE LEADERSHIP AND QUALITY TEAMS.
HANDLED ALL MEDICAL WASTE, WASTE MANAGEMENT, POOL SERVICES AND REPAIRS, PEST CONTROL, PLUMBING AND GARDENING SERVICES FOR EACH LOCATION.
PROACTIVE MANAGEMENT STYLE REASON FOR SUCCESS AND CONSISTENCY OF OPERATION. HELPED MAINTAIN FACILITIES JOINT COMMISSION READY
RECRUIT, HIRE, MOTIVATE AND TRAIN STAFF IN THEIR PERSPECTIVE AREAS OF RESPONSIBILTY.
4/09/ to 4/13 MORRISON / MOTION PICTURE @ TELEVISION WOODLAND HILLS CA. OUTSOURCED FACILITIES MANAGEMENT PROVIDER FOR RESIDENTIAL CARE
ENVIRONMENTAL DIRECTOR
PRIMARY RESPONSIBILITY FOR 150-200 BED ACUTE CARE HOSPITAL AND RESIDENTIAL COMMUNITY ON A CAMPUS WHICH CONSISTED OF THE VILLA, LODGE, COUNTRY HOUSE AND SABAN CENTER (REHAB POOL AREA) HELPED MAINTAIN BOTH HOSPITALS JOINT COMMISSION READY
DAILY ENSURING OPTIMAL CLIENT AND RESIDENT SATISFACTION WHILE MANAGING BOTH FINANCIAL BUDGETS FOR MOTION PICTURE AND MORRISON SENIOR LIVING IN ALL AREAS INCLUDING REVENUE GROWTH. MAINTAINED ALL OSHA AND HOSPITAL RELATED REGULATIONS THRU SURVEYS AND INSPECTIONS. HANDLED ALL SPECIAL PROJECT WORK AS REQUESTED BY MOTION PICTURE.
RESPONSIBLE FOR LINEN AND INVENTORIES OF SUPPLIES AND FOR LINEN RENTAL PROGRAM . PURCHASED WASHERS, DRYERS AND PRESSES. NEGOTIATED REPAIRS FOR EQUIPMENT. PEST CONTROL, WASTE CONTROL RECYCLE, MEDICAL WASTE AND STORAGE AREAS.
RECRUIT, HIRE, TRAIN AND MOTIVATE STAFF IN THEIR PERSPECTIVE AREAS OF RESPONSILITY. IMPLEMENT SAFETY PROTOCOLS IN EACH DEPARTMENT . SUPERVISED UNION EMPLOYEES (50-75) IN ALL AREAS OF RESPONSIBILTY.
RESIDENT SATISFACTION SCORES WERE 90-92% AND CLIENT RELATION
SCORES WERE 92-95% ANNUALLY. PRO ACTIVE APPROACH TO SUSTAIN SUCCESS OF THE OPERATION.
5/99 TO 4/09 HEALTH CARE SERVICES GROUP (2000) FACILITIES IN 42 STATES LONG BEACH CA. OUTSOURCED FACILITIES MANAGEMENT PROVIDER TO THE RESIDENTIAL CARE COMMUNITY
AREA MANAGER
PRIMARY DUTIES TO ENSURE OPTIMAL CLIENT AND RESIDENT SATISFACTION AT EACH FACILITY. MANAGE OPERATIONS OF 12-14 ACUTE CARE FACILITIES . MANAGE THE FINANCIAL BUDGETS FOR BOTH THE ACCOUNT AND HEALTHCARE SERVICES. DEVELOP REVENUE FOR GROWTH AT EACH SITE. MANAGE PERSONNEL AT EACH LOCATION. RECRUIT, HIRE AND TRAIN STAFF FOR HOUSEKEEPING, LAUNDRY AND MAINTENANCE. MAINTAIN LINEN INVENTORIES AND SUPPLIES. DEVELOP QUALITY STANDARDS AND ACCOUNTABILITY TO THOSE STANDARDS. HELPED MAINTAIN THE FACILITIES IN MY AREA JOINT COMMISSION READY
CONSISTENTLY DELIVERED INCREASED PROFIT AT 2-3% ABOVE MONTHLY BUDGET PROJECTIONS. UNIFORMLY OPERATED MY FACILITIES AT OR UNDER BUDGETED HOURS WITH MINIMAL OVERTIME.
9/92 TO 5/99 GEORGE WOODCOCK CHATSWORTH CA.
MANUFACTURED FOAM PACKAGING SYSTEMS
PLANT MANAGER / OPERATIONS
PLANT MANAGEMENT WITH MANDATE TO DOWNSIZE PRODUCTION STAFF AND REDUCE OVERTIME WHILE IMPROVING QUALITY STANDARD. SET PRODUCTION AND STREAMLINED OPERATING STANDARDS FOR THE PLANT. PURCHASE ALL EQUIPMENT, PRODUCTS AND SUPPLIES.
MENTOREDAND TRAINED STAFF RECRUITED,HIRED AND TRAINED NEW HIRES AND EXISTING STAFF.
BUILT A RAPPORT WITH EXISTING AND NEW BUSINESS.
REFURBISHED AND CALIBRATED CAPITAL EQUIPMENT, REDUCED OPERATING EXPENSES BY 14% FIRST YEAR.
SUCCESSFULLY REDUCED PRODUCTION STAFF BY OVER 11% WHILE UPGRADING THE QUALITY OF THE END PRODUCT
Education:
AKRON UNIVERSITY
BA BUSINESS ADMINISTRATION
AHE ANNUAL CONFERENCES
GENERAL MOTORS MANAGEMENT TRAINING
MASSACHUSETTS MUTUAL INVESTMENT TRAINING PROG.
TRAINING WEBINARS HEALTHCARE RELATED DIVERSITY,CPR
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