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Customer Service Manager

Mabank, Texas, United States
15.00 hr
October 14, 2016

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*** ****** **, ******, ** ***** (H) 903-***-****


Sharp banking professional whose talents shine in a competitive, innovative and creative

environment. Track record of increasing sales, improving client retention and growing

customer base.

Received an internal audit score of 92.6%. Assuring accuracy of customer information,

transaction processing; while maintaining an average of 99.6% accuracy. Rank in the top

5% of business and active accounts; 19th out of 700+ branches.


Judgment and Decision Making

Time Management

Critical Thinking

Complex Problem Solving


Quality Control Analysis

Proficient in Micro-soft Office Word, Excel, Outlook


Branch Manager 09/2006 to Present

Woodforest National Bank – Gun Barrel City, TX

M-F 8-7 Sat 8-4 Sun 11-4 Salary Annually Started: $40,000.00 + bonus / Ended $77,000 +bonus

Created strategies to develop and expand existing customer sales, resulting in a 10% increase in annual sales. Received an internal audit score of 92.6%.

Perform random audits assuring the accuracy in the Teller Services and new accounts.

Assuring accuracy of customer information, transaction processing; maintaining an average of 99.96%

Prolific in risk management against check cashing fraud. Accomplished all branch goals and projections of new account goal, business account growth, merchant services leads, consumer and business loan leads.

Manages branch personnel including training, mentoring and development; monitoring, evaluating and coaching performance; and staffing, scheduling, prioritizing, and delegating work assignments.

Professionally and actively represents the Bank in the Community by strategically participating on boards and committees, partnering with charitable organizations, coordinating and teaching financial literacy and attending local professional networking groups.

Creates, drives, monitors and reports progress on branch objectives, standards and goals; develops and implements process and performance improvement solutions when gaps are identified.

Oversees day to day operations of the branch; provides guidance and participates in daily operational and sales activities to achieve customer service and business growth objectives.

Promotes a positive image of the bank; develops and maintains effective business relationships with customers, employees and retail partners; serves as a liaison between the branch and corporate departments.

Addresses and resolves complex customer service issues and employee disputes; performs and reviews tasks requiring manager level approvals.

Actively participates in bank functions and community activities as a representative of the bank.

Project Manager 09/1982 to 08/2006

J&D Enterprises – San Antonio, TX M-F 8-6 Sat 8-4 Starting Salary $10 hrly End $12.50 hrly

maintaining clients, overseeing jobs / projects, ordering and receiving.


Accounting (A/R, A/P, General), payroll, profit / loss.

Quality control.

StoreKeeper - 2nd Class Petty Officer 07/15/75 to 10/14//1977


Ordering / shipping and receiving of military supplies / material for the Western Fleet.

Top Secret Clearance.

Assuring military personal household effects are shipped / received next duty station.

Reported to Supply Commander in Chief, classified documents


Associate of Arts: Accounting Sept 1973-April 1974

AIB Business School - Des Moines, Iowa

Accounting / Marketing

Computer skills


Christie Beeler: Branch Manager-Woodforest National Bank

161 Hill CT 4431, Itasca TX 76055 903-***-****

Melissa, TX 75156 Newland: Gun Barrel City Chamber

849 S Gun Barrel Lane D6, Gun Barrel City 903-***-****

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